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Kudos0

Code 22

Hi,

I have Norton 360 3.5.2.11. Diagnostic test brings: 360 has detected inoperable hardware device (HP C6380 printer). Device is disabled (code 22). Plug and play ROOT\MULTIFUNCTION\0000

The printer is working though. Have updated drivers. Afraid that this will become big problem if not sorted. Any advice welcome.

Thanks,

Simpkins

Replies

Kudos0

Re: Code 22

>I have Norton 360 3.5.2.11. Diagnostic test brings: 360 has detected inoperable hardware device

>(HP C6380 printer). Device is disabled (code 22). Plug and play ROOT\MULTIFUNCTION\0000

Wonderful !!!

I'm getting this one

(WD FireWire HD Compatable Device). Device is disabled (code 22). Plug and play ROOT\UNKNOWN\0000

It's a Western Digital 360 Gig external drive and it works fine in Windows Explorer.

Kudos0

Re: Code 22

Hi

What o/s are you using? Are you using Win 7?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Code 22

I am using Windows 7 and went to the Microsoft site to confirm that this drive is compatible with Win 7.

Jim

Kudos0

Re: Code 22

Hi, Thanks for responding. No, I'm using Vista Home Premium. S
Kudos0

Re: Code 22

Why is there no response? You ask a question, I reply, you ignore. Advice would be appreciated. Thanks
Kudos0

Re: Code 22

Hi Simpkins

Have you tried perhaps unplugging and reconnecting your printer. I'm sorry, but I don't know what code 22 means.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Code 22

In my case, the device is an external drive with USB and a firewire port. I have never used that FireWire port.

The diagnostic recommends running Device Manager. I did that and saw that code 22. I think the "error" is

being reported by Windows (win 7) to Norton-360

I disabled the device and reenabled it and the error changed to "Code 10 - device won't start" and that's what

N-360 Diagnostic Report is now reporting.The drive IS working fine on the USB connection.

[edit: Resized image to fit.]

Message Edited by shannons on 12-05-2009 03:46 PM
Kudos0

Re: Code 22

I've changed my mind. The problem might be in Windows, but I think it was CAUSED by N-360.

I have a new laptop. The only disks I've ever inserted are the ones I used to create a recovery set and the Norton 360 install. I just went to install a new program and the DVD drive is inoperative. Registry errors.

Kudos0

Re: Code 22

Hi,

 

Can you download and install Gear drivers, which may fix your issue. You can find the steps to download and install Gear drivers from this Web page.

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090310173953EN

 

Vineeth--

Kudos0

Re: Code 22

Hi jimvee

Did your laptop come already with Win 7 installed? Perhaps it needs to have the chip driver updated. Another possibility is that some sort of malware is interrupting also. As a first step, I would recommend running a full system scan with the free version of Malwarebytes.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because the malware writers sometimes will block sites where you can get the security programs from.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Code 22

No. This laptop came with Vista. I have the Win 7 update disk but can't use it. Vista is fully updated as of about 10 minutes ago, I downloaded Malware bytes and ran it. No errors. Here's part of the log in case you want the version numbers.

 

Here is the error from the diagnostic report

And (finally) the result from Device Manager

Check for solutions hasn't told me anything. I've been tempted to disable or uninstall the drive but don't want to do anything fatal.

Jim

<<edit: resized images for fit>>

Message Edited by JerryM on 12-09-2009 09:02 PM
Kudos0

Re: Code 22

The DVD drive on my laptop is fixed. I followed the troubleshooter on the HP site and it led me to download fixit from Microsoft. That worked. I still have the code 10 on my WD FireWire drive tho. It doesn't seem to be affecting me, as that drive works OK.

Jim

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