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Kudos0

combining accounts

I contacted Norton because I was being billed separately for my HP account and my Mac account. I had tried several times in the past to combine and nothing. I finally go someone who was able to combine both accounts under a new email address since my school address was soon to expire due to my retirement. She even was able to upgrade, but in doing so she "lost" my lifelock account, my internet security, and my online back that was tied to my HP account. I tried chatting, talking to rep on phone and no one could help me, they transferred my to LifeLock they confirmed my account was still open but tied to Norton so they could not help me there.

Not sure what happened with my lifelock account.

Not sure what happened to my internet security.

Not sure what is going on with my online backup.

Why isn't there a way to contact Norton via email?

38937100

Eugene Firsich

Replies

Kudos0

Re: combining accounts

Kudos0

Re: combining accounts

Not sure what happened with my lifelock account.

Your LifeLock account is still linked to your old email address. Try contacting LifeLock again and asking for your contact email address to be changed. If they cannot do it, try contacting Norton Support again and asking them to do it.
 

Not sure what happened to my internet security.

Did the agent sell you a new product to combine your subscriptions? If so, you need to ensure you are using the new product key in your products. Log into your Norton Account with the new email address, and click on the user icon at the top right of the screen, and click on My Subscriptions. Find your new subscription and look for the product key listed there. Copy that and open your Norton product. Click on Help - Enter product key at the bottom right. Then past the new key into your Norton product. That should get your new subscription set up  for you.

Not sure what is going on with my online backup.

The backups are all on the Norton servers under your old email address. There is no way to transfer those to another account. If you do not have all the backed up files on your computer, you will need to restore them to your computer before 30 days expires, and then set up a new backup set to back things up again to your new account. 

Things happen. Export/Backup your Norton Password Manager data.

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