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Kudos0

Computer freezing while initiating a scan (fast or not)

I've tried to uninstall and install it again but Norton Security always freezing computer each time I'm doing a scan.  Any idea?

Replies

Kudos0

Re: Computer freezing while initiating a scan (fast or not)

How far does the scan get before freezing?

Try disabling Windows Fast Startup feature. 

If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here

Freezing scans can also be caused by problems with the hard drive. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Computer freezing while initiating a scan (fast or not)

Hello

You could also try disabling scanning of compressed files to see if this helps any.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Computer freezing while initiating a scan (fast or not)

Thanks for your solutions but I was able to solve it.

Kudos0

Re: Computer freezing while initiating a scan (fast or not)

HI, castleman. Can you advise how you solved your issue, so that others may benefit in the same situation ? Thanks.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Computer freezing while initiating a scan (fast or not)

First, I've done an uninstall.  After, I've run the install program with "run as administrator".  Now scanning is working fine.

Kudos0

Re: Computer freezing while initiating a scan (fast or not)

Ok, thanks !

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Computer freezing while initiating a scan (fast or not)

Problem is back.  I've tried the new beta but the same problem appears so I've switched back to previous version but problem is back.  I've done: - a chkdsk (no changes); -  disabled the hibernate/sleep mode (no changes)

Any idea?

Kudos0

Re: Computer freezing while initiating a scan (fast or not)

Hi, castleman, Did you use the same machine to test the beta ?

If so, that may have caused the latest issue.

I'd be inclined to use the Norton Removal Tool,  https://www.norton.com/nrt and then after rebooting, download a pre activated version of your Norton product from your Norton account.

After the reinstall, run live Update until no more are found, and then reboot.

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Current

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