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Kudos0

Computer hacked

Just got my computer back from the repair shop  after 10 days, after I was hacked. Looking in event viewer I could see that Norton internet security 2011 was causing a registry leak and system instabilities. I noticed false security certificates registered in event viewer, and what appears to have been Sony rootkit.

 Norton 2011 was showing secured though it clearly was not, and certainly was not protecting me. This appears to have happened after a definitions update, though I cannot be entirely sure. It has cost me £25 to get my computer repaired, and the technician re-installed my computer back to factory settings and installed the Norton internet security 2009 trial that come with the computer which I had not previously used. My computer is now fully updated and running with Norton Internet security 2009, but I already have a subscripton to Norton internet securitiy left that is longer than the 60 day trial version of Norton 2009 I have installed. My question is what should I do?

Should I uninstall Norton 2009 and install Norton 2011, or can I install Norton 2011 over this trial version and then enter my serial number from my boxed version of 2010 to activate the remaining subscription. Also I know see there have been some issues with Norton that may have been responsible for my computer getting hacked, and although I'm fuming at what has happened I'm not going to start spouting off, because the most important thing at the moment is that my computer is secured, so is it safe to assume that I'm not going to get these same issues again if I install 2011?

Grateful for any help, I know it is Christmas day, but I have only managed to re-connect to the internet today as I have been busy since I got my computer back on wednesday. I'm version of  not confident about browsing the internet with 2009 version of Norton internet security, as I'm not sure how it compares to 2011, but what I do know is I want to make sure the register leak issues with 2011 have been sorted out, because I cannot afford to shell out £25 for another computer repair.

Replies

Kudos0

Re: Computer hacked

Just got my computer back from the repair shop  after 10 days, after I was hacked. Looking in event viewer I could see that Norton internet security 2011 was causing a registry leak and system instabilities. I noticed false security certificates registered in event viewer, and what appears to have been Sony rootkit.

 Norton 2011 was showing secured though it clearly was not, and certainly was not protecting me. This appears to have happened after a definitions update, though I cannot be entirely sure. It has cost me £25 to get my computer repaired, and the technician re-installed my computer back to factory settings and installed the Norton internet security 2009 trial that come with the computer which I had not previously used. My computer is now fully updated and running with Norton Internet security 2009, but I already have a subscripton to Norton internet securitiy left that is longer than the 60 day trial version of Norton 2009 I have installed. My question is what should I do?

Should I uninstall Norton 2009 and install Norton 2011, or can I install Norton 2011 over this trial version and then enter my serial number from my boxed version of 2010 to activate the remaining subscription. Also I know see there have been some issues with Norton that may have been responsible for my computer getting hacked, and although I'm fuming at what has happened I'm not going to start spouting off, because the most important thing at the moment is that my computer is secured, so is it safe to assume that I'm not going to get these same issues again if I install 2011?

Grateful for any help, I know it is Christmas day, but I have only managed to re-connect to the internet today as I have been busy since I got my computer back on wednesday. I'm version of  not confident about browsing the internet with 2009 version of Norton internet security, as I'm not sure how it compares to 2011, but what I do know is I want to make sure the register leak issues with 2011 have been sorted out, because I cannot afford to shell out £25 for another computer repair.

Kudos0

Re: Computer hacked

If you want to upgrade to 2011 -- which is technically much ahead of 2009 -- then you should uninstall NIS 2009 using the Windows Uninstall route and then run the Norton Removal Tool to clean up any leftovers because of the differences in the engines etc. Note that the NRT will remove all Norton products -- you can't specify -- so if you have more than NIS installed make sure you have the media to reinstall and the KEYs if any for them if you want to reinstall them.

This link: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool.

It's best to run it a couple of times with a reboot in between.

You can download a single installation file for NIS 2011:

New NIS 2011:

Click on this link -- NIS 2011This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.

After installing that NIS 2011, which is probably ver 18.1 still since 18.5 has not been generally released yet, run Live Update manually a couple of times with a reboot inbetween until it says No more Updates or You are fully uptodate ...

If it is 18.1 then at some point you will get an upgrade to 18.5 which will require a reboot.

Nobody can guarantee you won't have problems again but that is true whatever you do particularly with malware that gets onto the computer because the user unwittingly invites it by clicking on a misleading popup or warning.

It's up to you to wait if you want to see if anyone has any comments about registry leaks etc -- I've never heard of them myself so I've no idea what causes them. But NIS 2011 definitely offers more protection especially against new malware than 2009 becauses the cloud technology and heuristic detection is more recent.

Hugh
Kudos0

Re: Computer hacked


huwyngr wrote:

If you want to upgrade to 2011 -- which is technically much ahead of 2009 -- then you should uninstall NIS 2009 using the Windows Uninstall route and then run the Norton Removal Tool to clean up any leftovers because of the differences in the engines etc. Note that the NRT will remove all Norton products -- you can't specify -- so if you have more than NIS installed make sure you have the media to reinstall and the KEYs if any for them if you want to reinstall them.

This link: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool.

It's best to run it a couple of times with a reboot in between.

You can download a single installation file for NIS 2011:

New NIS 2011:

Click on this link -- NIS 2011This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.

After installing that NIS 2011, which is probably ver 18.1 still since 18.5 has not been generally released yet, run Live Update manually a couple of times with a reboot inbetween until it says No more Updates or You are fully uptodate ...

If it is 18.1 then at some point you will get an upgrade to 18.5 which will require a reboot.

Nobody can guarantee you won't have problems again but that is true whatever you do particularly with malware that gets onto the computer because the user unwittingly invites it by clicking on a misleading popup or warning.

It's up to you to wait if you want to see if anyone has any comments about registry leaks etc -- I've never heard of them myself so I've no idea what causes them. But NIS 2011 definitely offers more protection especially against new malware than 2009 becauses the cloud technology and heuristic detection is more recent.


Thanks for your help huwyngr

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