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Computer Not Online

The product is Norton Online Backup. I did not see it in the list. The problem is that the home page shows "Computer Not Online", and the "Back Up Now" button is disabled. I installed the product in January. It backed up (or "backuped") files on 1/28. On 1/29 it calculated storage and started a back up that is still in progress. The file count is blank. The next scheduled backup will take place at 04/07/2019 09:00:00 AM. That is ten days ago. This is on a PC with Windows 7 Home Premium with a wire connection to the router.