• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Computer problems after uninstall

Yesterday, I downloaded and installed OnlineFamily.Norton.  Unfortunately, it conflicted with Verizon Security Suite, so I uninstalled it.  Now my computer is running ridiculously slow (programs, internet connecting, re-boot) and I'm unable to access/getting error messages for many websites.  For websites that have embedded ads (for example, monster.com), the message "this program cannot display the webpage" displays in all of the ad boxes.  The "back button" function won't work about 50% of the time now.  My computer is only a few months old, so I'm concerned and frustrated by whatever changes were made by OFN and not "undone" with the uninstall.  Please help!

Replies

Kudos0

Re: Computer problems after uninstall

Yesterday, I downloaded and installed OnlineFamily.Norton.  Unfortunately, it conflicted with Verizon Security Suite, so I uninstalled it.  Now my computer is running ridiculously slow (programs, internet connecting, re-boot) and I'm unable to access/getting error messages for many websites.  For websites that have embedded ads (for example, monster.com), the message "this program cannot display the webpage" displays in all of the ad boxes.  The "back button" function won't work about 50% of the time now.  My computer is only a few months old, so I'm concerned and frustrated by whatever changes were made by OFN and not "undone" with the uninstall.  Please help!

Kudos0

Re: Computer problems after uninstall

Hi mochabelle,

Thanks for the post.  First, what happened that make you think the program conflicted with Verizon Security Suite?  Second,  Before you installed Norton Safety Minder, were the computer and internet connection running slow?  Did you also install other programs around the same time?

To uninstall the program:  Go to Start/All Programs/Norton Safety Minder/Uninstall Norton Safety Minder

or

Start/Control Panel/Add or Remove Programs/Norton Safety Minder and remove it

Thanks,

Katie

Thanks Katie
Kudos0

Re: Computer problems after uninstall

I received an error message saying that they conflicted.  The uninstall was "technically" successful (as in it ran completely through), so I cannot do as you suggest.  It's not showing up on my computer anywhere (All Programs or Control Panel), but it's clearly still affecting it!  My computer was working fine until I downloaded and installed the program and I had not made any other changes recently.

I forgot to mention that my computer freezes every time I try to access my email (MSN).

Kudos0

Re: Computer problems after uninstall

Hi mochabelle,

I just sent you a Private Message. You could access this message by clicking on the  icon in the upper right hand corner of the page.

I would be more than happy to setup a remote desktop access and work together with you on this.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038.

Thanks,

Katie 


Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.