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Kudos0

Computers dreadfully slow after install

Hi, Just purchased Norton Security (10 user) for our office desktops, since install the speed of all desktops is abysmal, is this normal with new install, one particular desktop is on snail pace, may have to uninstall if no answer can be found, all desktops have Win 7 and had AVG installed ( now removed) do I give it a couple of days or is there anything I could try.

Replies

Kudos0

Re: Computers dreadfully slow after install

Um, did you follow Uninstall AVG Instruction and run AVG Remover tool > https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-uninstall-AVG before Norton install. 

Kudos0

Re: Computers dreadfully slow after install

No did not remove but it asked to remove during install as well as another one, these were removed.

Kudos0

Re: Computers dreadfully slow after install

Um, so you're reporting you did not remove AVG nor "another one" per vendor instructions/tools. 

Kudos0

Re: Computers dreadfully slow after install

Hi Phil IOM,

I understand you did not run the AVG Remover Tool.  It is important to run the product's remover tool prior to stating the installation of Norton.  This applies to all AV's and other security programs - especially those which run in real time.

You mention Norton also mentioned "another one".  Can you tell us the name of that program and we can assist you if there is a removal tool for that product as well.

By removing all other security programs that run in real-time prior to installing Norton can prevent conflicts that can cause slow downs (as well as some other problems).

Kudos0

Re: Computers dreadfully slow after install

Same thing here, I've had Norton on my home computer for many years, no problems. I just added it to the computers at the library I manage and wow, major slow down! I did go through and check if any other "security" features and anti-virus software was being used, I did remove one thing, that helped some but the main computer I use for my job is slower now. It was fine before downloading Norton. Very frustrating!

Kudos0

Re: Computers dreadfully slow after install

And did you use the removal utility for whatever security product you found? It is essential to do this to help remove any conflicts with Norton and any remnants of the old securuty program.

What Norton product did you install?

What is the operating system on the affected computers?

Things happen. Export/Backup your Norton Password Manager data.

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