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Kudos0

Config question - NIS download insight

My son is trying to download a 750mb game installer from a small company.  It takes about 5 hours to download which means he gets 1 shot at it a night as we control his internet availability after 21:30.  His first attempt resulted in the file being deleted by Download Insight with the detection WS.Reputation_1.

Needless to say he was a bit annoyed when the long anticipated download finished and was instantly deleted.  It wasn't quarantined, he wasn't asked - it just vanished.

I had a hunt in the config of NIS and I couldn't find a way to change this behaviour.  I found I could;

* Ignore the risk, or rather stop checking for it, but I don't want to do that as I see value in leaving it in place

* Set an exception from SONAR and Download Insight for a specifc directory, but doing that on the download directory seems a bit daft.  I know you don't have to download to "Downloads" all the time, but if you forget.........

I couldn't exclude the filename from any scans, because to do that the file has to be resident on the computer [why would you exclude a file from download insight when you already have it is an interesting question].

I ended up downloading it on a machine I have with McAfee installed on it, which had no such issues with the file, copied it to my machine over the LAN [N360 installed] and did a Network Insight check on the file, which said there were thousands of users and the file was "good" so why his copy of NIS objected to it is another question.  Reputation information for this file exists, the file is 8 months old, so in that time there must have been others that have downloaded it with Symantec products - although how they managed it is another question.. :)

All I want to know is how/if I can get Download Insight to either move it to quarantine or ask the question before it zaps the file to oblivion.

Thanks

Windows 10 Pro 1803 64-bit + hotfixes, Asus Sabertooth P67, Core i7-2600 3.4GHz, 16384MB DDR3-14900 (4x 4096MB), Nvidia GeForce 8800GT 512Mb, HL-DT-ST GH22LS50 (TL03), Intel SSD 520 Series 240Gb (400i), Intel SSD 330 Series 240Gb (335u), Seagate Barracuda ST31500341AS 1500GB 32Mb Cache, Hitachi Deskstar P7K500 320GB 16Mb Cache. Samsung Galaxy S7

Replies

Kudos0

Re: Config question - NIS download insight

Hello Orinoco

All I can offer is that I have never had a WS.Reputation.1 detection not go to Quarantine.

But, I've never had a 750mb download flagged as WS.Reputation.1

So, IDK

All I can offer is go through NIS and reset all settings to default.

I have all settings with an Aggressive option set to Aggressive and never had a WS.Reputation.1 detection not go to Quarantine.  So, again IDK

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