• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Configuration

Ok, i love Norton so much better than the others; but when it doesn't install correctly, i can start to hate it! I have installed Norton 360 Service 2.0 on Vista, but when it gets to the configuration window, it gets as far as "Configuring Anti-Virus" then the window just dissapers and notin happens. So i even rebooted thinking that would do it, but no. I move my curser over the icon at the bottom, and it says "Norton 360 configuration is not complete". I double click on that and it does the same thing. Someone please help!! I need this back up and running. Thx

Replies

Kudos0

Re: Configuration

If you can get to it you might just check Help / About for the complete version ID nn.nn.nn.nn

What subset of VISTA are you using and do you have the Service Pack 1 installed? Is it 32 bit or 64 bit?

How are you installing -- from a CD or from a downloaded file. Are you in the USA/Canada or another country?

Message Edited by huwyngr on 03-02-2009 06:27 PM
Hugh
Kudos0

Re: Configuration

Hi Nathanv1,

Try these steps:(Make sure that you close Norton 360 window before performing these steps)

1. Click Start > Run.
2. In the Run dialogue box, type services.msc and click OK.
3. In the services window, under the name column, double-click Symantec Core LC service.

4. To the right of Startup type, verify that Automatic appears. If Startup type is not Automatic, then in the drop-down list click Automatic.
5. To the right of Service Status, verify that Started appears. Do one of the following:

- If the Service status is not Started, then click Start. Click OK.

- If the Service status is already started, click OK. Then right-click Symantec Core LC service and click Restart.
6. Close the Services window, restart the computer if you have restarted the Symantec Core LC service and then try to activate Norton 360.

 

You can also try the SymKBFix tool from this Symantec Support Article

 

Yogesh

Kudos0

Re: Configuration

Ok, thx for the reply's. I can't get into the about window to figure out the version ID, but i am running vista 32 bit and it is a downloaded file.

I tried the Services thing, but tht wont help me get past the configuration window. Thx tho.

Thx, and hopefully this is solvable. 

Kudos0

Re: Configuration

OK about the version. I'll leave you with Yogesh.
Hugh
Kudos0

Re: Configuration

no don't leave me, i need all the help available. I have spent 14 hours tryin to figure it out. plz help

Kudos0

Re: Configuration


Nathanv1 wrote:

no don't leave me, i need all the help available. I have spent 14 hours tryin to figure it out. plz help


Don't worry -- Yogesh knows much more about how things work than I ever will <s>

Maybe you need to remove the installation (there's a special tool for cleaning up when things go wrong), download the installation file and install again?

Hugh
Kudos1 Stats

Re: Configuration

Thanks for you Support, huwyngr. (I will make sure that I won't let you down...)

 

Hi NathanV1,

 

Are you able to run the SymKBFix tool that I provided in my previous post? Run that tool and try to activate once again. If the tool fails, try these steps:

 

Note:Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Delete only the specified registry key. For instructions, read Backing up the Windows registry

 

1. Exit all programs.
2. Click the Start button, and then click All Programs > Accessories > Run.
3. In the Run dialog box, type the following text:
regedit
4. Click OK. If the User Account Control window appears, click Continue.
5. In the Registry Editor window, navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
6. In the right pane, click the following key:
TP CfgWiz
7. In the Edit menu, click Delete.
8. In the Confirm Value Delete dialog box, click Yes.
9. Restart the computer and try to activate again.

 

 If the problem again persists, you have to run the Norton removal tool 2-3 times repeatedl, download the latest version of Norton 360 and install it.

 

Let me know the results.

 

Yogesh

Kudos0

Re: Configuration

Wow, ok guys. Thx so much for all u did. But the solution was to completely remove all of the Norton files by using the Norton removal tool 3 times, then installing it again. It finished everything and worked

SOLUTION:

Uninstall with norton removal tool 3 times.

Reinstall and don't mess with it while installation.

Thanks so much!

Kudos0

Re: Configuration

Thanks for the feedback -- I've heard of recommendations to use Norton Removal Tool twice but not three times!

Glad it worked for you.

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.