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Kudos0

Conflict with Avira although it isn´t installed

Hi, 

I tried to install Norton Internet Security Deluxe on my Mac with OS El Capitan. But it was´t possible because the Norton installer gave me an error message which says that I have to deinstall Avira Antivirus program before I can install Norton. "Fun" fact: I don´t have any Avira installed. I also tried the Norton support that was very nice but after 50 minutes of trying to help via remote desktop they gave up. 
Is there any hidden file which I have to delete? How can that be possible if I don´t have (and can´t remember that I ever had) Avira installed? 
And of course I already purchased Norton Internet Security Deluxe which is now useless. Do I get my money back? 

Replies

Kudos0

Re: Conflict with Avira although it isn´t installed

hi Robert

It is usual to download a Removal Tool for any previously installed AV product which is obtained from that Company's website when using a Windows PC. Whilst I am not certain it is the same for Mac computers it is highly possible as I have seen various AV companies list a removal tool for Mac.

Perhaps a visit to Avira AV website will help.

Michael

Kudos0

Re: Conflict with Avira although it isn´t installed

Thx, I know that there is a removal tool for windows but there isn´t any for Mac. So what can I do? I also contacted the support or should I say I tried? Because the support is just available for premium products and not for the free Avira. So there is no official support as well. 

Kudos0

Re: Conflict with Avira although it isn´t installed

hi Robert

I know very little about Mac so I don't know what steps you have taken however, I have found this short article about removing Avira from a Mac which mentions a Uninstall Tool but not on the website it appears to be part of the program installed on your Mac:

http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1242

Please excuse me if you have already carried this out.

Michael

Kudos0

Re: Conflict with Avira although it isn´t installed

Thank you very much. I already launched the uninstall wizard but unfortunately this did´t solve my problem (I tried it several times). The installation wizard from Norton still tells me that I have to uninstall Avira. :( 

Kudos0

Re: Conflict with Avira although it isn´t installed

hi Robert

I don't know where all the staff are based who visit the forum to assist with Mac/Norton queries however, a number are based in India where they have been on the end of tremendous flooding and shutdown of the city and it's services. A number of staff were trapped in their Offices for 3 days and have only recently become relatively safe. They are working to repair the damage and ensure they and their families are safe. Many areas still have no electricity and very sporadic mobile, internet and telephone services.

I say this as there may be some delay in any of them being able to visit the forum to assist with queries.

Hopefully a user with knowledge of your query will be able to assist in the meantime.

Michael

Accepted Solution
Kudos2 Stats

Re: Conflict with Avira although it isn´t installed

Hi Robert, 

When we look for other security applications, we look for "key files" that those applications need to function. For Avira, we are looking for the following files:

/Applications/Avira.app
/Library/LaunchDaemons/com.avira.antivirus.ipm.loader.plist
/Library/Application Support/Avira/first_installation

Please see if you have those files installed. Some uninstallers don't delete all the files, so even though you don't have it installed now, you may have had it installed at one time and the uninstaller didn't remove it completely.

To see the /Library folder, you must use the Finder's "Go to Folder..." menu item located under the "Go" menu. When it opens the window, copy and paste /Library/Application Support/Avira/ into the window.

If you need further assistance, post back here and we can help you remove those files.

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Conflict with Avira although it isn´t installed

It worked! Thank you so much! I can download and install the program by now. 

Kudos0

Re: Conflict with Avira although it isn´t installed

I am also trying to get Avira uninstalled the rest of the way. I performed the steps indicated, without luck. I still get the Norton saying " you have Avira installed..." This was after using Avira's uninstall tool, and reinstalling, and repeating. I tried to contact Avira, and they do not have a customer service, per se, that can help.

Kudos0

Re: Conflict with Avira although it isn´t installed

Ryan - awesome!  worked for me also!

Kudos0

Re: Conflict with Avira although it isn´t installed

Hi Ryan,

This didn't work for me. Any other suggestions...anyone?  This is what didn't work for me:

When we look for other security applications, we look for "key files" that those applications need to function. For Avira, we are looking for the following files:

/Applications/Avira.app
/Library/LaunchDaemons/com.avira.antivirus.ipm.loader.plist
/Library/Application Support/Avira/first_installation

Please see if you have those files installed. Some uninstallers don't delete all the files, so even though you don't have it installed now, you may have had it installed at one time and the uninstaller didn't remove it completely.

To see the /Library folder, you must use the Finder's "Go to Folder..." menu item located under the "Go" menu. When it opens the window, copy and paste /Library/Application Support/Avira/ into the window.

If you need further assistance, post back here and we can help you remove those files.

Kudos0

Re: Conflict with Avira although it isn´t installed

@Teri Mac:

Sorry for late help, this page can fix your issue in no time.

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX..

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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