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Confused about how Core Security Plus and other Norton security software interrelate
By way of background, I have had a subscription to Norton Internet Security With Backup for a long time. I also have a Mobile Security subscription. Today I pre-ordered a Norton Core Router, to be shipped this summer when it is released.
One of the benefits of the pre-order is that you can download and install the Norton Core Security Plus software and use it free until the router ships in the summer, when a subscription charge kicks in.
One of the FAQ's on the Core related Norton webpage answers the question "Do I need an antivirus solution if I have Norton Core’s subscription?" The significant part of the answer is "As long as you maintain an active subscription to Norton Core Security Plus, no other Internet security solution is required to keep your home network and all its devices protected." This would lead me to believe that Norton Internet Security is no longer required once Norton Core Security Plus is installed and that the same may be true of Mobile Security.
I ran the Norton Core Security Plus install. However Norton Core Security Plus does not show up on my Win 7 start menu programs list. Norton Internet Security With Backup still seems to be there, but backup became unable to connect to my Norton on-line backup storage. And now the Internet Security window opens in a frozen tight condition and will not respond when you try to open Internet Security.
So at this point I am majorly confused. How do Norton Core Security Plus and Norton Security with Backup interact? Do I need to have both installed? Should I have uninstalled Norton Security with Backup first (perhaps using the removal tool) before installing Norton Core Security Plus and cancelled my Norton Security with Backup? If not and I need to have both installed, how do I get my Norton Security with Backup to function again? Where do I go from here.
And should my Mobile Security subscription be discontinued now that I have Norton Core Security Plus available?
1. Also strongly recommend having a FAQ in the Core FAQs that address these "what should I do" issues for Norton customers who already have other Norton software installed when they want to install Norton Core Security Plus.
2, I placed a support call and was transferred to someone who was supposed to be knowledgeable about Core, but he really was not at all informed with respect to what Norton Core Security Plus was useful for before the router shipped and is installed. He tried to wing it, but was obviously floundering.