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Kudos0

Confusing error message

    Hopefully this is the correct forum for this post.  I have several workplace computers I have been tasked with updating.  I am using Norton Internet Security Small Business Edition.  The package says it allows me up to 10 PC's worth of protection.  I have renewed 7 Pc's so far that serve as our cash registers.  The last three PC's I have tried to update however (which are not POS registers if that's somehow relevant) Have given me the following Error message:

    Invalid Product Key

    Your current product is Norton Internet Security. The Product key you entered is for Norton Internet Security.

    Download Norton Internet Security

   Type in a different Product Key

This confuses me. If my current product ive been using is Norton Internet Security, why is it wrong to use a Norton Internet Security product key?   I only have a few minutes at a time to access these computers before I hold up business and start annoying my bosses, so I am hesitant to uninstall, reinstall, and/or just generally tinker with anything without first seeing if that is indeed the problem. 

Any help would be much appreciated. 

Replies

Kudos0

Re: Confusing error message

    Hopefully this is the correct forum for this post.  I have several workplace computers I have been tasked with updating.  I am using Norton Internet Security Small Business Edition.  The package says it allows me up to 10 PC's worth of protection.  I have renewed 7 Pc's so far that serve as our cash registers.  The last three PC's I have tried to update however (which are not POS registers if that's somehow relevant) Have given me the following Error message:

    Invalid Product Key

    Your current product is Norton Internet Security. The Product key you entered is for Norton Internet Security.

    Download Norton Internet Security

   Type in a different Product Key

This confuses me. If my current product ive been using is Norton Internet Security, why is it wrong to use a Norton Internet Security product key?   I only have a few minutes at a time to access these computers before I hold up business and start annoying my bosses, so I am hesitant to uninstall, reinstall, and/or just generally tinker with anything without first seeing if that is indeed the problem. 

Any help would be much appreciated. 

Kudos0

Re: Confusing error message

Hi Zachary

The messages do have contradiction in them.

Invalid Product Key

Are you entering the key correctly it will provide a green tick on the RHS of the entered key.

It may mean that the amount of PC’s has reached the limit.  If you go to your Norton account there should be somewhere there that you can check.  You should have registered an email account this should get you access.

Your current product is Norton Internet Security. The Product key you entered is for Norton Internet Security.

This nay mean that Norton is already on these computers and up to date.

Download Norton Internet Security

Type in a different Product Key

This may mean that you are at the limit of the PC’s and different meaning new.

If you can’t sort it out then use customer support on the Norton website there are different ways to access help.

ATB

intesec

Kudos0

Re: Confusing error message

When you say Norton Internet Security Small Business Edition, are you referring to Symantec Endpoint Protectiion Small Business Edition? If so you need to go to the Symantec Support site at this link    http://www.symantec.com/en/ca/support/contact_techsupp_static.jsp

If in fact your company is using NIS, then from the computer you are trying to update, try logging into the Norton Account for the company's subscription. Click on the yellow Download button to download and install a preactivated copy of NIS, so you no longer have to manually type in a key.

Things happen. Export/Backup your Norton Password Manager data.

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