Solved.
Kudos0

Connection Error - forcing me to turn VPN off

For more than a month, about 80% of the time, I'm forced to turn Norton VPN OFF in order to get my Microsoft Outlook to connect for Folder updates or make complete connections to web sites.  Close to trying another VPN service. Anyone else having issues?

Windows 11

No Norton error code, just info on the application about no connection.  The Windows Internet Access icon displays full connectivity.

Accepted Solution
Kudos0

Re: Connection Error - forcing me to turn VPN off

Adding the Outlook executable / app, should allow Outlook to connect through the VPN, its not browser related but uses your network, and the VPN protects your internet connections regardless of whether a browser is used or another program or app. They will all pass through your network. 

SA

Replies

Kudos0

Re: Connection Error - forcing me to turn VPN off

Have you added Outlook to the "split-tunnel" feature of the VPN to see if that corrects the issue?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Connection Error - forcing me to turn VPN off

Yes, I use Split Tunnel on my local wireless connections like my Printer. 

I don't want to add my Outlook and Browsers to Split Tunnel as those are the just the programs to use VPN for...right?

Accepted Solution
Kudos0

Re: Connection Error - forcing me to turn VPN off

Adding the Outlook executable / app, should allow Outlook to connect through the VPN, its not browser related but uses your network, and the VPN protects your internet connections regardless of whether a browser is used or another program or app. They will all pass through your network. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2673 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.59) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Connection Error - forcing me to turn VPN off

If an app will not function with the VPN on, excluding it with the Split Tunnel feature lets that app connect to the internet without using the VPN connection.

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