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Kudos0

Connection to Symantec sites bacame very unstable from time to time

Some days (about 2) ago and now all symantec sites "are unavailable" - one page on norton community opening for some minutes, symantec.com too, Norton Power Eraser lost connection too, Norton (NIS 18.5) can get it updates, but after 2-3 minutes of the Check for Updates procedure. Reputation information can not be gathered.

 

 

 

But everything else sites is working fine, full speed

And this incidents (during few days) was earlier, 3-4 from september last year.

In other days everything works fast and fine, so what is going on? America to Europe connection troubles?

Here are some pieces of gathered info:

Tracing route to norton.lithium.com [208.74.204.196]

over a maximum of 30 hops:


1     4 ms    <1 ms    <1 ms  ***

2     2 ms     4 ms    <1 ms  ***

3    <1 ms    <1 ms    <1 ms  ***

4    44 ms    42 ms    42 ms  ***

5    43 ms    46 ms    42 ms  ***

6    42 ms    42 ms    60 ms  ***

7    46 ms    44 ms    43 ms  ***

8    44 ms    42 ms    42 ms  hikhef-1-gw.ams.runnet.ru [194.85.40.241]

9    45 ms    49 ms    46 ms  20gigabitethernet1-3.core1.ams1.he.net [195.69.145.150]

10     *        *       59 ms  10gigabitethernet1-4.core1.lon1.he.net [72.52.92.81]

11   123 ms   125 ms   145 ms  10gigabitethernet4-4.core1.nyc4.he.net [72.52.92.241]

12   202 ms   203 ms   202 ms  10gigabitethernet3-1.core1.sjc2.he.net [72.52.92.25]

13   206 ms   205 ms   205 ms  ed-sec-rtr-c3-43.lithium.com [206.51.39.77]

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.


Trace complete.

Tracing route to symantec.com [216.12.145.20]

over a maximum of 30 hops:


1    <1 ms    <1 ms    <1 ms  ***

2    27 ms     1 ms    <1 ms  ***

3    <1 ms     1 ms    <1 ms  ***

4    20 ms    20 ms    28 ms  ***

5    20 ms    20 ms    21 ms  ***

6     9 ms     8 ms     8 ms  ***

7    21 ms    21 ms    20 ms  tug11-1-gw.sth.runnet.ru [194.85.40.142]

8    20 ms    20 ms    20 ms  xe902-200.RT.TC1.STO.SE.retn.net [87.245.249.49]

9    42 ms    42 ms    42 ms  ae1-4.RT.TC2.AMS.NL.retn.net [87.245.233.54]

10    51 ms    46 ms    50 ms  er1.ams1.nl.above.net [195.69.144.122]

11    47 ms    46 ms    49 ms  ge-3-3-0.mpr1.ams1.nl.above.net [64.125.25.13]

12    47 ms    47 ms    47 ms  so-2-1-0.mpr2.ams5.nl.above.net [64.125.31.254]

13     *       51 ms    50 ms  xe-3-2-0.mpr1.lhr2.uk.above.net [64.125.31.246]

14     *      127 ms   128 ms  so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]

15   145 ms   127 ms     *     xe-1-3-0.cr1.dca2.us.above.net [64.125.29.21]

16   127 ms   127 ms   128 ms  xe-1-1-0.mpr3.iad1.us.above.net [64.125.31.113]

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.


Trace complete.

Tracing route to microsoft.com [207.46.232.182]

over a maximum of 30 hops:


1     5 ms     1 ms    <1 ms  ***

2    <1 ms    <1 ms     1 ms  ***

3     1 ms     1 ms     1 ms  ***

4    12 ms   105 ms   102 ms  ***

5    39 ms    39 ms    40 ms  cat01.Frankfurt.gldn.net [194.186.193.114]

6     *        *        *     Request timed out.

7   130 ms   130 ms   130 ms  209.240.199.162

8   194 ms   194 ms   198 ms  ge-5-0-0-0.co2-64c-1a.ntwk.msn.net [207.46.40.80]

9   195 ms   196 ms   195 ms  ge-5-1-0-0.co1-64c-1b.ntwk.msn.net [207.46.46.94]

10   194 ms   195 ms   194 ms  ge-7-2-0-0.wst-64cb-1b.ntwk.msn.net [207.46.46.116]

11   194 ms   205 ms   194 ms  ge-6-1-0-0.tuk-64cb-1b.ntwk.msn.net [207.46.47.72]

12   195 ms   194 ms   196 ms  ten2-4.tuk-76c-1b.ntwk.msn.net [207.46.46.23]

13   194 ms   195 ms   194 ms  po14.tuk-65ns-mcs-1a.ntwk.msn.net [207.46.35.134]

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.


Trace complete.

Tracing route to google.com [74.125.232.18]

over a maximum of 30 hops:


1     1 ms    <1 ms    <1 ms  ***

2     2 ms    <1 ms    <1 ms  ***

3     2 ms     2 ms    <1 ms  ***

4     1 ms     1 ms     1 ms  m9-3-gw.msk.runnet.ru [194.85.40.221]

5     4 ms     6 ms    10 ms  msk-ix-gw1.google.com [193.232.244.232]

6     2 ms     1 ms     1 ms  72.14.236.223

7     1 ms     1 ms     2 ms  74.125.232.18


Trace complete.

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My location: Russia, Moscow

P.S. Posting of this message takes about 20 minutes - only to open 5-6 pages. Full chaos...