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Kudos1 Stats

Consistent VPN Issues

There are lots of websites that I have to turn VPN off for.  The minute I do, I'm able to post or use them.  I don't maintain lists, because it happens too often, and I'm busy trying to get work done.  I'm very disappointed with this part of the product I'm paying for.  It trips itself up, turns itself off, and sometimes takes Norton Password Manager down with it.  I have computers running Windows 7 and Windows 10.  Doesn't matter which one, and I'm tired of saying the same thing to tech support.  They just have to want to fix this and not play games pretending it works. Last website was posting a comment on The Root.  It timed-out, I turned off VPN, and was able to post immediately.

Because of the inconsistencies of this product, I dare NOT put it on my phone. Last time I did that with a virus program, it unblocked every phone number I ever blocked.  God knows what Norton would do to my phone, and I don't want any strange surprises.  Also, whose idea was it to leave VPN off when Norton 360 starts up on Windows?  That should be a no-brainer.  Oh, and it doesn't matter which browser I use, but my primary is Firefox; backup is Chrome.

Replies

Kudos2 Stats

Re: Consistent VPN Issues

This is not necessarily a Norton VPN specific issue. More and more web sites are blocking access from known VPN servers for legal/copyright/political reasons. There is nothing a VPN service can do to get around these blocks. You need to contact the site(s) concerned to see if this is what is happening, and if they have any workaround or specific settings you can use that would work.

The VPN not starting with Windows startup, or when coming out of sleep or hibernate was a decision made when the VPN feature was incorporated into the 360 product. Possibly because not everyone wants to use this feature all the time, so you consciously have to turn it on if you want it. Many suggestions have been made to add more control over the feature, but so far no news from Norton.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Consistent VPN Issues

There are way too many websites doing this for me to spend that kind of time for 1 product. As a former software developer, it was our job to make the product adapt seamlessly, not send users on wild goose-chases on behalf of the software. That's not an acceptable answer to me. It's these dang-on privacy policies that WE can't do a thing about without spending too much time to do it. Time is money, including mine. Norton should run around doing that kind of hand-shaking with the world; not me. That's why it's virtually useless in many scenarios.

Kudos0

Re: Consistent VPN Issues

No VPN provider should be trying to work around legal protections of a web site's content. If the site does not want VPN's to access their site, how is it the VPN developer's responsibility to try to 'hack' into that web site?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Consistent VPN Issues

Because the Corporate heads should be involved, not the developers. That's where the ultimate responsibility lies. They need to earn their keep and duke it out among each other. Do you think developers are creating these privacy policies? NO! It starts from executives and trickles down to them. If you have nothing else to add, feel free not to respond. I know what I'm talking about.