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Kudos0

Constantly spammed by message: Location and Background App Refresh Turned Off

For about a week now I'm constantly getting spammed by the message Location and Background App Refresh Turned Off .  My daughter's phone is a Samsung Galaxy S7.  Power saving is medium.  Norton Family is allowed to run in the background in the power settings.  

This is incredibly annoying.  

Replies

Kudos0

Re: Constantly spammed by message: Location and Background App Refresh Turned Off

Hi Robmoo,

       I have sent you a private message asking for more information. Can you please check and get back to us.

Thanks,
Norton Family Team

Kudos0

Re: Constantly spammed by message: Location and Background App Refresh Turned Off

Has a solution been found for this. I have the same problem on my child's S7 and all the settings look correct.

Kudos0

Re: Constantly spammed by message: Location and Background App Refresh Turned Off

Not yet.  I received an message yesterday and sent some more info.  Hopefully I'll know more soon.

Kudos0

Re: Constantly spammed by message: Location and Background App Refresh Turned Off

Still no solution.  Perhaps I can post an image of just how many email notifications I'm getting.

Wow this forum is limited!  I can't even post a picture.

I'll give it a week and if I don't get a solution to my issue I'll cancel the auto renewal on Norton Family and allow it to expire.

Kudos0

Re: Constantly spammed by message: Location and Background App Refresh Turned Off

I am seeing this as well. My son has a OnePlus 6. Location is enabled and permitted, yet the app is consistently unable to report his location. The app has full permissions and it not being battery optimized (feature of Oxygen OS). This but one of the many, many issues with this app and platform for mobile devices. Works great for Windows though, but that is only part of the equation. Really need to see a solution for this (and all the issues) from Norton LifeLock.