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Kudos0

Content of Secure Cloud backup????

Prior to just buying an additional 10Gb Cloud back up space today, Norton was telling me that our various devices (2 Win 10 PCs and 4 Android devices) have used up 22.5Gb out of my allowance of 25Gb.  I must admit I haven't stayed close to the backup situation and thought my PC at least was backing up to the Cloud - though it wasn't, until today,.when I backed  up 4.5Gb, though I already have backup to an external HDD.

Norton now says I have 2 backup sets (one to the external HDD, the other to the Cloud). 

I now have a Cloud capacity of 35Gb with a used total of 27Gb (including today's 4.5Gb Cloud backup). Is there any way I can find out  exactly what the remaining used capacity of 22.5Gb contains? 

Thanks in advance for any assistance.

PedroUK                                                                                                                                                                                                                                         

Replies

Kudos0

Re: Content of Secure Cloud backup????

Hello PedroUK. This article should guide you through the process of viewing your backed up files.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Content of Secure Cloud backup????

Hi SoulAsylum, Sorry to have been so long getting back. My Firewall settings were already set at 'No limit' When I clicked Preview on my Cloud Storage it just showed one backup set of 4.2Gb, which is from my main desktop PC, but the total content size shows as 35Gb of which 8.6Gb is available . Please see attached screenshots. Please advise how I can find what the rest of the used cloud storage (circa 22.2Gb) consists of as I can't figure any way to do this. Your further help will be appreciated. Many thanks and all the compliments of Festive Season. PedroUK
File Attachment: 
Kudos0

Re: Content of Secure Cloud backup????

From the article I linked to: There is a local copy of your backups saved to your hard drive. See if you can view the files you are looking for by performing the below steps. All the backups you have created should be visible. See the screenshot I have provided. Norton support can then assist you with getting your backup storage availability corrected.

View backup files on the Norton Backup Drive

  1. In Windows Explorer, click Norton Backup Drive.

  2. Select the backup destination and navigate to the backup set that contains the files that you backed up.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos1 Stats

Re: Content of Secure Cloud backup????

Norton was telling me that our various devices (2 Win 10 PCs and 4 Android devices) have used up 22.5Gb out of my allowance of 25Gb.

 Just an FYI. Norton does not back up mobile devices. The storage used is just from your 2 PCs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Content of Secure Cloud backup????

Hi PeterWeb,

Thanks for that, but I note that Norton Mobile backs up my phone contacts on a chosen frequency basis.  In view of what you said, does this mean the contact backup just goes to Norton's general cloud?

Also, you may recall correspondence we had, several months ago, when Norton WiFi Privacy would not auto-connect on boot-up of our Win10 PCs, though it was on all our Android devices.  I was pleased to see, 3/4 weeks back that, in its new guise, Norton Secure VPN,  is now auto-connecting on our Win10 PCs. 

Thanks and all the compliments of the season.

PedroUK 

Kudos0

Re: Content of Secure Cloud backup????

Hi Pedro

The contact backups from your Android devices go to a separate server space from the Backup storage included in the Norton Security products. So it does not count towards the storage limit for your PC backups.

Good news on the update on Norton VPN operating correctly again for you.

Things happen. Export/Backup your Norton Password Manager data.

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