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Kudos0

continuous hard drive activity

Ever since I renewed my account last week, I have been plagued by a continuous HDD activity - and I mean for hours with the HDD light on solid.  This drags the rest of the computer down to a crawl.  I checked the Resource Monitor under Task Manager and the culprit seems to be Norton 360 which shows over 5,000,000 B/sec writes on the C drive - the Norton360.exe is right at the top of the list of processes accessing the HDD. Attempting to close the process results in a "Access Denied" error.  I have tried everything from disabling "Backup" to making sure no scans are running - a slow process because with the continuous HDD activity, every Norton process takes huge amounts of time to get up and running. Earlier today, I got involved in a chat with Norton support where I gave the tech permission to access my computer but he was unable to resolve the issue.  Next step is uninstalling the Norton and going with something else unless I can come up with a solution to this.  I'm afraid that with the non-stop HDD thrashing that my HDD may be physically damaged.  Any suggestions will be welcome

Replies

Kudos0

Re: continuous hard drive activity

Hi, David. What is your operating system ? If Windows 8, you should disable Fast Start and also make sure you are properly shutting the system down, as this is required for Norton to correctly update and operate.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

Have you made any recent changes, such as installing new programs or Windows Updates ?

Some of them are known to be problematic.

If not Windows 8, then possibly using the Norton Remove and Reinstall Tool might help, as it's designed to replace a problem install, with a clean one.

http://www.norton.com/nrnr

If used, please read the Before you begin note, and run Live Update after until no more are found. Even in Windows 7 or earlier, a reboot never hurts.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: continuous hard drive activity

Hi Norton Fighter -

Thanks for your reply.  I'm running Windows 7 on this and it has all the latest updates.  I couldn't stand the constant thrashing and I downloaded and ran the Norton Removal tool last night.  After restarting, I had to do a couple more uninstalls from Programs for Norton Backup (which I didn't know I had installed).  Uninstalling has cured the HDD issue (as a temporary measure, I downloaded and installed Microsoft Security Essentials.)  I'm going to let this sit for a day or two to make sure the thrashing issue is really resolved and then I'll attempt a reinstall of the Norton 360.

Again, thanks for your reply and suggestions.

Kudos0

Re: continuous hard drive activity

H David M,

I am not familiar with Norton Backup, but it seems to me that it auto backs up and so does N 360 (if enabled), so you did a "few uninstalls for Norton B/U", and N 360.  So even if all works now , we still do not know which was the culprit.  Reinstalling N 360 could prove that it was not the cause after all?

I understand you had to remove Norton B/U prior to running the NRT, but I think you may have saved yourself some time and effort if you would have removed Norton B/U and then tested your system again for the excessive HDD activity.

Of course when you reinstall N 360 and test your system, you may also find out that I am wrong!

Kudos0

Re: continuous hard drive activity

Hi Yank, and thanks for your input.

I have had Norton 360 installed on this computer for several years and never had a problem until the past few days after I renewed my subscription (possible coincidence here). Watching the HDD thrash away, I  checked the "Disk" tab under the Resource Monitor" (on the Task Manager) which showed the HDD activity as originating from "Norton360.exe".  Regarding the Norton Backup; frankly I didn't even know it was installed (and I uninstalled it through Control Panel - Programs after running the Norton Uninstall tool).  I already use another cloud backup and have no need to use Norton's so I wouldn't have consciously installed it.  Anyway, this computer has been running all day after uninstalling the Norton last night and there have been no problems - back to it's old zippy self.  I may attempt a re-install in a couple of days to see what happens.

Kudos0

Re: continuous hard drive activity

Hi, David. Whatever you decide I'd suggest MSE as definitely only a temporary measure, as its malware protection is baseline at best.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: continuous hard drive activity

Hi F4E - Agreed that MSE is not the ideal solution but I had to do something.  The non-stop thrashing was so bad that I was concerned that it was going to physically damage the drive.  I spent about an hour with Norton tech support and gave the tech control of my computer through remote desktop.  After poking around awhile and even looking at the Process Monitor which showed Norton360.exe to be the culprit in the insanely high HDD writes (over 5,000,000 B/sec write activity), he finally concluded that Norton was not the cause of my problem and we ended the session.  Norton cannot be disabled in any way that I could figure out - attempting to end the process in Task Manager results in "Access Denied" messages. So I downloaded and ran the Norton uninstall app.  After restart Norton was gone and so was my drive problem.  I am using MSE for the moment because it is quick and simple to download and install.  2 -3 minutes to get it up and running and another couple of minutes to download and install the updates.  I've had the computer running all day now and no recurrence of the HDD issue.  And, I will add, I'm seeing a noticeable performance increase - everything loads and runs significantly more quickly now.  But I harbor no illusions about MSE.

Kudos0

Re: continuous hard drive activity

Hi, David. Did you actually use the Norton Remove and Reinstall Tool suggested earlier ?

It's designed to replace a possibly corrupted install with a clean one.

Windows 10 Home X64 Norton Security Premium---Current
Kudos0

Re: continuous hard drive activity

I did uninstall 360 using the uninstall tool.  I have not yet reinstalled the program.  As I noted earlier, uninstalling 360 resolved the HDD thrashing issue.  I wasn't thrilled about having to uninstall the program, but I couldn't find any other way to deactivate, or shut down the program to help me troubleshoot.  Every attempt to stop 360 from running resulted in an "Access Denied" dialog.  So it seems that the only way to stop 360 from running is to uninstall it - at least as far as I could figure it out.

Kudos0

Re: continuous hard drive activity

A similar issue noted here. Although these users were able to diagnose the specific file involved, the reinstall solved the problem for one user. Still waiting for report from the second user.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: continuous hard drive activity

Hey, I agree MSE is very simple malware protection- I can suggest free AVs like Avast,AVG or Avira while you decide using Norton again or not. Its better than having a potato. Also you can download free version of Malwarebytes-Anti Malware, you can do manual malware scans as Malwarebytes is amazing in my opinion. 

Just wanted to share my opinions because I'm also concerned that if I update my Norton 360 I also get Blue Screens or HDD issues, since many people already reported that latest updates causing some problems on Windows 7 machines. I hope Symantec release a fix soon. I havent updated my N360 since days because of this, I have 21.7.0.11 version

Good luck man

Avast 2015

https://www.avast.com/en-us/index

AVG 2015

http://free.avg.com/us-en/homepage

Avira 2015

http://www.avira.com/en/avira-free-antivirus

[Admin Edit: Removed references to pirated keys in post]

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