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Kudos0

Convert your vault...

For about a week or so, any time I login to my local Vault I get this "cordial invitation" to "convert" it which, I believe, means sending my vault to the clouds... I am not prepared to send my vault anywhere outside my local system and I resent the fact that Norton seems to not take my persistent refusals at face value, meaning I'm not interested. Go find out why...

I wish to believe there is some way, short of calling Norton Support (which tends do be a nuisance by itself) to have this invitation stopped, but I could not find one so far.

Is there any workaround that I could use in order to have this nuisance stopped?

Many thanks in advance for any help on this matter.

 

Replies

Kudos2 Stats

Re: Convert your vault...

Unfortunately, unless you are going to use IE browser, you will no longer be able to to use the local vault. Except to open the vault from your Norton product and copy paste the login information.

The new browser extensions for Chrome, Edge and Firefox only work with a cloud vault.

Looks like it is just about the end for our local vaults.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Hi Peter,

You're right. I am aware and agree with what you say. But it still seems that I may have failed to leave one point sufficiently clear in my previous message. The popup message that I posted above appears when I try to open my local vault, regardless of the path I take, even when outside of any browser environment, such as when opening it using Norton’s main UI.

From your prime position, do you know or have you heard of any complaints about this particular issue from other users or should I regard this as something particular to my individual system?

Thanks for your kind help, as always.

Kudos1 Stats

Re: Convert your vault...

I am not seeing this particular message. I have seen similar prompts in the past that would come up when logging into the local vault. 

Did your NS get updated to the new 22.12.1.x version over the last few days? That may have prompted this new pop up as part of the campaign to wipe out all local vaults. The NS update activated changes to the Norton Toolbar to remove any access to the vault. Leaving only the new extensions that only use the cloud.

I did not get this update before it was pulled, so I cannot test for you.

Unfortunately, there is never a setting to stop these pop ups. You can only hope that after some certain number of pop ups it will disappear.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Answering your question, yes, I got that version 22.12.1.14 and I can tell you that this issue started right after the update. And yes, once a month or so, I have also encountered (and still encounter) those prompts that appear when you're logging in, but these are no big hassle, as opposed to the current one, which appears every time I login.

After reading your reference to this update having been pulled back, I searched and found your post in another thread about a somewhat different issue caused by the same update in Comcast, I believe. I would definitely consider downgrading to the previous version if possible and/or easily doable by an unsophisticated user like myself. I'm in Windows 10. Could you please provide some guidance to such effect?

Of course, I fully agree with you, these are obviously the first concrete steps initiated by Symantec towards their old business goal of sending everything to the clouds... But while there is a way, I am willing to keep resisting...

Thanks again for your continued support.

Accepted Solution
Kudos1 Stats

Re: Convert your vault...

You can go back to before you got the Norton update by checking Windows System Restore to see if you have a restore point from before you got the update. That way, if you were affected by the issues of Scheduled Tasks being removed by the update, you can resolve that issue at the same time.

Or, you can try uninstalling Norton, then download the installer from your Norton Account. That download will still be the earlier version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Got it!

Actually, I could not find any Restore point that I could go back to, but since I always make a daily backup of my whole system, I just used the backup from the day I got the NS update and bingo... My NS version is now 22.12.0.104 and the problem disappeared.

Now, as I understand it, that last update has been pulled back and, as such, I'm not likely to inadvertently get it again soon via an automatic live update; or is there anything in particular that I must do to make sure I will not receive it again?

Meanwhile, I consider my query answered by your last post.

Many thanks for your help.

Kudos0

Re: Convert your vault...

Now, as I understand it, that last update has been pulled back and, as such, I'm not likely to inadvertently get it again soon via an automatic live update; or is there anything in particular that I must do to make sure I will not receive it again?

Well, I just saw this posted in the Product Announcements blog.

https://community.norton.com/en/blogs/product-update-announcements/norto...

So the update is going to come through again. For now, do not run any manual updates and you may be able to dodge the new update for a while until others can do the testing. 

Unfortunately, all the ID Safe issues/changes are going to be the same as with the 22.12.1.14 version.  Any changes you saw were by design.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Convert your vault...

Amazing. But not funny. I find it somewhat interesting that I have always received Mohan's announcements of all new version updates, including this last one, but no announcement of the pull-back. I happen to think that, for the same reasons the new versions are usually announced, so should this unusual action. Actually, even more so, if one is to accept that if the update was pulled back, there must have been good reasons for the pullback. I don't know if anyone received such notification, I didn't.

As for the future, I'll wait and see. If Symantec finally cuts the current umbilical cord, so to speak, even if quite precarious, and completely prevents its customers from accessing their existing local vaults, I'll take comfort from the fact that I will have at least two immediate solutions at hand: either swallowing the pill and march to the cloud at the sound of Symantec's drums -- or -- waving them goodbye and finding another solution.

Cheers!

Kudos1 Stats

Re: Convert your vault...

I don't know if anyone received such notification, I didn't.

I did, perhaps because I am subscribed ?      https://community.norton.com/en/comment/7840331#comment-7840331    -    A new update has been released earlier today as per the preceding post.

All the best.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos1 Stats

Re: Convert your vault...

Rainbow_2:

I don't know if anyone received such notification, I didn't.

I did, perhaps because I am subscribed ? https://community.norton.com/en/comment/7840331#comment-7840331 - A new update has been released earlier today as per the preceding post.

All the best.

Me too. As noted, I am subscribed to the Product Announcements blog, so I get notifications for all posts made there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Thanks to both of you for your continued help in trying to clarify this issue. I am also subscribed to product announcements, as I said, I have received all Mohan's posts for a long time now. I received his initial announcement of the version update. For whatever reason, the announcement of the pullback did not reach my inbox.

Now that there is a new release, I wonder if the issue with which I opened this thread will be returning. For caution's sake, I am refraining from manually activating Live Update, fearing that I may end up back at the same spot I was before running my backup this afternoon, as I previously stated. Only postponing the pain, I'm aware of that, but isn't this exactly what we do when faced with any imminent event that is bound to cause us grief?...   

Thanks again guys, and may God bless you.

Kudos2 Stats

Re: Convert your vault...

I just updated to 22.12.1.15 and I got that popup when opening my Local Vault with IE. I closed and reopened it  a few times and on the 4th or 5th try the prompt changed from "remind me later" to "don't show this again". That has stopped the popup. All my other browsers (Edge,Firefox and Vivaldi) are restricted to Cloud Vault only. I use IE as a backup and so far the Cloud has been OK.

Jim

Kudos0

Re: Convert your vault...

Hi, Phoneman.  My own situation is very similar to yours concerning the use of the vault, exception made to the cloud option.

After reading your post, I feel somewhat tempted to follow what you did. I always get a little weary in situations where you need to perform a few strikes before reaching gold...   The "three strikes and you're out" mantra invariably pops up to mind... But yeah, I may give it a try after doing a fresh full backup and if bad comes to worse, I can always revert to my previous "precarious and temporary" position, until... God only knows when. Like Peter said, it's just going to be a matter of (not much) time.

Thanks for your input.

Kudos0

Re: Convert your vault...

Thanks Jim for checking the 4 or 5 logins to get the Don't Show Again prompt. Now if that will work as it suggests it should........

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Yes, indeed! I followed your example, Phoneman. Just a tiny little detail was different: I never got the "Don't show this again" message, just the "Remind me later". After a few clicks on this latter button, it went through without the popup message. Then I still repeated a few more times without any surprise. Finally, I rebooted and noticed that, for whatever reason, it took an unusually long time to complete rebooting. This not withstanding, it finally completed the reboot. Several more attempts a logging in and... no message showed up.

Now, as I said, if the script is to produce that message, it should keep showing... forever, right? So, what may be at work, here?

Anyways, I hope this stands for a long, looooooonnnng time!... 

Many thanks.

Cheers!

Kudos0

Re: Convert your vault...

Back on Dec. 19 2015 there was a "Retaining your Local Vault" thread which gave a step-by-step process for restoring a local vault. The lead post in the thread was by elsewhere. When I had a different problem with my identity safe, I (mistakenly) let a Norton agent try to repair in. Without my permission, he uninstalled my local vault and reinstalled a CLOUD based vault. Is there still a way to restore the local vault or has Norton revised their software so that is now impossible??

Kudos0

Re: Convert your vault...

Hi melamat,

You may want to check back into that thread:   https://community.norton.com/en/forums/retaining-your-local-vault and try to follow the instructions provided by elsewhere. Following those instructions and generously (and very patiently...) guided by a couple of good great souls I was able to recover my local vault a few years ago.

If you go to the location provided: -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.1.1.7\IdentitySafeDataStore\S-1-5-21-1596595386-3307766018-3340439378-1000  -- and find there the following files:

IDDStor2.dat
IDDStor2.dat.bak

...then you may have a chance of getting back your local vault. You still need to try and find out if it still works. Remember that instead of that NIS_21.1.1.7 version you should expect to encounter your Norton current version.

If not, I'm afraid you may not be able to get it back.

Good luck.

Kudos0

Re: Convert your vault...

Thanks for your feedback. I was able to recover my local vault in Internet Explorer 11. However, I could not recover it in Google Chrome. I have a support phone call from Norton scheduled for tomorrow morning. My expectations for a solution are not high.

Kudos0

Re: Convert your vault...

Sorry, I thought you wished to recover your local vault, and by recovering I mean getting it back physically. Using it, is something else. I understand now that you did recover your local vault but can only use it with EI. If this is so, then yes, I think that's about all you'll get...

My understanding is also that you will not be able to use your local vault with Firefox or Chrome. Until very recently, I could access my local vault from Firefox using Norton's Toolbar, even though there would be no auto-filling function. But this bar has now been discontinued and as far as I know, EI is the only remaining survivor, in that respect, that keeps fully using Norton's local vault.  Why so and for how long, it's an open question... It has also been the general opinion throughout these forums that there will be no way back to the old golden ways... At Symantec's, apparently, the marching orders is towards the cloud...

I'm curious to know what Norton's Support may have to say about this during your tomorrow's scheduled chat, if you don't mind to share it here...

Thanks and good luck.

Kudos0

Re: Convert your vault...

Thanks for your reply. I will be pleased to share my findings with you. My expectations of useful feedback from Norton are very low.

Kudos0

Re: Convert your vault...

As LinYu2 notes, the only way to access a local vault now is if you are using IE, or directly from your Norton Security product. The new browser extensions only work with a cloud vault. This change was brought about by security changes in the browsers that affect how third party extensions work with the browser.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

Thanks for your feedback. Please explain how a local vault is accessed and especially, how that access is used "directly from your Norton Security product".

Do you know of any password managers which only use a local, non-cloud based vault and which will accept for import, a CSV password file exported from Norton Identity Safe?

Thanks.

Mel Amato

Kudos0

Re: Convert your vault...

If you had a local vault before, how were you accessing it then? The same would apply now, except you can only use it in the IE browser.

All other browsers now use the cloud vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Convert your vault...

While connected to IE11. I imported the CSV file which was previously exported from the Norton Identity Safe.

The passwords are automatically applied when I access the URL's for which the local vault has save passwords.

Kudos0

Re: Convert your vault...

As expected, Norton customer never called at their promised 10:00am time. I then called them at 1:00pm and provided them the case number. They were not able to resolve the problem. I had them walk me through the steps since I did not trust then to access my computer. When I allowed them to access my computer last week, they uninstalled my local vaults and forced me into a CLOUD based vault. I plan to switch to McAfee for virus, malware and ransomware protection. I will use Sticky Premium Password as my password manager. Tanga now offers a permanent license at a 40% discount ($40 versus a list price of $150). I will first try the free version to confirm compatibility. It will accept an import of the CSV file which I exported from Norton Identity Safe while it was working. It can use either a CLOUD based vault of a local, WiFi based vault. For the moment, my IE11 works fine as a local vault.

Kudos0

Re: Convert your vault...

 Well, when you say:

I had them walk me through the steps since I did not trust then to access my computer.  

for exactly what purpose did you have them walk you through which steps? Did you clearly ask them to have your local vault restored? If yes, were such steps meant to achieve this purpose or were you doing something else? And if not, what did they answer you when you asked to have your local vault reinstated?

As I had said, out of sheer curiosity, this was the part I was most interested in knowing what they had to say about it. 

Sorry for the less than positive outcome, as it seems to have been the case, but hey... It won't be the end of the world, I guess, as you already seem to have plans for a relatively smooth way out... 

Good luck.

Kudos0

Re: Convert your vault...

I did ask if my Google local vault could be restored. As they emphasized during my prior chat sessions, they again insisted that restoration was not possible so I dropped that request.

I then requested that they help me to import the previously exported CSV password file into the Google browser to populate the data in that CLOUD based vault. I have over 200 passwords which I did not want to capture one-by-one. The CSV file would not import because the import instructions clearly state a CSV file is not an acceptable file type. The Google browser requires the importing of a *.json file by dragging it or by selecting it. A special application generates that special file on the desktop. When I tried to import that special file 6 different times both prior to and during my phone call to the agent, I always received an error message which the agent could not explain or rectify. There was no problem importing the CSV password file directly into the IE11 browser. That import restored the local vault (for now).

Kudos0

Re: Convert your vault...

What a big mess to read!

The best way to keep a LOCAL "vault" is to write each username/email-account-address & password combination on a sheet of paper and keep it in a safe place at home, and make a copy or more than "a" copy.  One basic summary sheet with all the details of every account.

Kudos0

Re: Convert your vault...

You are clearly welcome to express your own opinion, g_cafe_c. However, you are responding to my reply to a question I received from LinYu2. If you were not following the complete thread, my most recent comment could be very confusing. Your suggestion to use paper is very basic and will certainly work. Password managers are simply much quicker and more convenient.

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