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Kudos1 Stats

Core failing a DNS leak test

Running just the norton CORE to my modem.  

A DNS leak test I just ran confirms that my CORE is in fact connected to NeuStar DNS servers even though its very very clear my app shows I'm connecting to Nortons DNS servers (See the attached screenshots).

Recap:

6:02 pm my app confirms I'm on the Norton DNS server

6:03 pm DNS leak test shows I'm on Neustar.

Why?

Is the Norton cloud DNS failing again, and is Nortons fix as they say in this post Official Symantec Statement Concerning Internet Outage Last Week that they now default to NeuStar when the Norton DNS fails?  

Labels: DNS

Replies

Kudos0

Re: Core failing a DNS leak test

I got the same results.  I changed it to Neustar and I get Level 3 Communications weird.

Kudos0

Re: Core failing a DNS leak test

I also concur. My app shows "no connection", shut off wifi on my smartphone and accessed the Core and app. DNS is the same as its always been. Norton Secure DNS. Running a DNS check here are the results. So evidently Norton DNS is still having intermittent issues and falls back to a pre-selected automatic change to this service by default. I will report this behavior and ask what gives. Please don't expect an answer before Tuesday due to the holiday. This is half baked, as much as I want Core to succeed its not good. Have a safe New Years everyone.  

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos1 Stats

Re: Core failing a DNS leak test

Hello

Interesting...

https://malwaretips.com/threads/is-norton-connectsafe-using-neustars-dns-adcantage-backbone.64385/

Looks like it's old news. Connect Safe and CORE would use similar..

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Core failing a DNS leak test

How can Core DNS falling back to Neustar and the APP not reflecting that be old news? That is my issue. A connectivity issue is a separate issue from an automated fallback. My concern is customers should be aware its happening without having to dig for that. Connect Safe also has nothing in common with Blue Coat which Core also uses. Maybe I'm missing something here but the two don't seem to be related. https://dns.norton.com/configureRouter.html

Compare screenshot for Neustar IP settings

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Core failing a DNS leak test

I'm seeing the same things. DNS leak indicates that DNS is leaking 

Norton need to come clean on this BS.

The Norton trust factor is going down fast!!!

Kudos1 Stats

Re: Core failing a DNS leak test

Occam:

I'm seeing the same things. DNS leak indicates that DNS is leaking

A DNS leak happens when you are using a VPN and DNS servers outside the tunnel appear in your results.  That is a serious issue if you depend on the VPN to conceal your online identity and whereabouts. But that is something different than the issue here, which is that Norton Core appears to be using one of the alternative DNS services despite Norton DNS being selected in the settings.

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