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Kudos0

Core phone app not populating even after reboot.

Having intermittent DNS issues on PC. When checking Core phone app no information is populating.

Replies

Kudos0

Re: Core phone app not populating even after reboot.

Hello Brick. Could you please post a screenshot from the app of what you are seeing for review? Here is how to post screenshots into your posts. Much appreciated.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
Kudos0

Re: Core phone app not populating even after reboot.

It is the "phone app" not a Windows app so sorry no screenshot.

Kudos0

Re: Core phone app not populating even after reboot.

Brick. Do you own a Norton Core Router? 

    "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
    Kudos0

    Re: Core phone app not populating even after reboot.

    Yes

    Kudos0

    Re: Core phone app not populating even after reboot.

    Thanks for the clarification. Make sure on the phone you are using that your provider data is being used, WIFI OFF and Bluetooth ENABLED. 

    On the affected computer perform the following then reboot BOTH the computer, your ISP device and Core at the same time:

    1.  Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”.
    2. In the open prompt, type “ipconfig /flushdns” (without the quotes) 

    Let us know how this worked out.

    Cheers

    "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
    Kudos0

    Re: Core phone app not populating even after reboot.

    Brick, I'm following up to see whether the suggestions we gave changed things for you.

    Cheers

    "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
    Kudos0

    Re: Core phone app not populating even after reboot.

    Tried everything you suggested but phone app "Core control app" still does not populate any connection data. DNS is not an issue.

    Kudos0

    Re: Core phone app not populating even after reboot.

    Is this possibly what you are seeing on your app screen?

    Edited: Are you using an Android or iOS device? 

    "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX
    Kudos0

    Re: Core phone app not populating even after reboot.

    Uninstalling the phone app and reinstalling fixed the problem. Thank you.

    Kudos0

    Re: Core phone app not populating even after reboot.

    That was the next step to be suggested. Glad you're good to go.

    Cheers

    "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX