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Core Requires Existing Router Between Itself and Modem
My initial CORE setup was going great until I got the dreaded "Unable to connect to cloud message." I did all of the recommended fix attempts to no avail. The next day I chatted with Norton and the first suggestion was to plug the CORE into my existing router rather than directly to the modem. I just assumed this was a temporary step. After hooking into the router, the install and setup completed successfully. I then asked if the router had to stay inline permanently, which I stated was really not what I had expected or wanted. Norton support said yes, the old router was necessary but I could try without it. I have since tried to plug directly to my modem (after turning off power, etc. to both mode and CORE for 15 minutes) and the CORE will simply not connect. I put the old router back into line and the CORE starts properly. I suppose I could reset the CORE and start over with a direct attachment, but I had tried that step at least a dozen times on my first attempt to install.
I verified with my provider (RISE broadband) that they do not use PPPoE.
Given the fact the CORE does work, just not directly connected to the modem, any suggestions?