• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos2 Stats

The Core Went Ape S**t AGAIN!!!

I came home from work and the family complained Alexa wouldn't work. I checked  my phone and sure enough, I had Wi-Fi connection but NO Internet.

Logged into my hard-wired desktop and No problem with Internet. 

Rebooted the Silver Faceted Globe of Failure and presto!!! the Internet is back for Alexa and our phones. We didn't restart Alexa, our phones, or the modem.

Conclusion: The Core blew chunks.

I'm looking for a replacement for the Core. For me it's a bust. My renew is in August,  .

If the Core is not working reliably for three months solid by August, without any problems, it's going in the garbage.

Until the Core, I had never ever had any issues with any router I have used 

This is a ridiculous situation, with no legitimate excuse.  It's not rocket science, companies have been building reliable routers for years. 

Replies

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Same problem here.   I just purchased one and connectivity has been on and off since set up.  Rebooting the core fixes the problem.  I can connect through my ISP router without issues.    Diagnostic tools say the signal is strong from the core, but web pages time out and I get a "service not available" message.  Connect to the ISP router and the page will pop right up.

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Hi,

I'm sorry about the issue you're facing. I have sent you private messages. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: The Core Went Ape S**t AGAIN!!!

I had these problems as well.  Question: Can you tie the time of the failures to malicious activity in the logs?  My issues were tied to the letter with malicious websites showing up in the logs. Instead of quarantining the site or device, it would cut off the whole net.  Really curious if this is the same issue. 

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Occam / Obie Change your DNS settings to your ISP or one of the other three and reboot the Core. Core cloud DNS has had and continues having connectivity issues since firmware ver 223 was released in December.

Both of you - shake your phones and get the submit logs comments screen. In that screen put in your forums username, your Core serial number, the link to this forum thread and description of what your issue(s) are at the present time. This will tie the logs to you personally.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Personally I've been fine since changing servers to my ISP's but I have to give Kudos to the  best description of this thing yet...The Silver Faceted Globe of Failure. That made my day, so thanks!

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Have been having the same issues.....can you be SPECIFIC on exactly how to change the DNS settings to my ISP that seems to at least partially address the issue ?

Please note than I am linking to the Core thru a FIOS MI424WR modem /router, in case that impacts this workaround.

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

jkaflagg Find the DNS setting for your provider with a simple Google search then;

  • Launch your Norton Core app.
  • On the top-left corner, tap the menu icon.
  • Tap Settings > Network > DNS.
  • In the DNS screen, under DNS Provider, select one of the following: Norton Secure DNS (Recommended) ISP's DNS. ...
  • On the top-right corner, tap Save. The Norton Core router will restart for the DNS changes to take effect

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: The Core Went Ape S**t AGAIN!!!

This has been frustrating our household now for the last month. I agree that we never had internet issues before we had the Core. I want the added security but not at the result of losing internet several times per week. I'm with you @Occam - if they cant get this fixed reliably soon I'll likely have to switch to another Wi-Fi option. Times like this I am reminded being an early adopter doesn't always pay off :( 

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

I have also had this issue.  Everything else about this product is good however if this does not get resolved I will return it.

Kudos1 Stats

Re: The Core Went Ape S**t AGAIN!!!

OK I changed DNS to Google on 1/3/2018 and things had been seemingly working OK until today  1/7/2018 

Today Alexa (ECHO) became unresponsive and music would drop out. Rebooted Alexa, still not working. Rebooted the Silver Faceted Sphere of Failure (SFSOF). Still not working.  Replaced the SFSOF with my trusty reliable ASUS router and all is right with my local network world again. It's not just the Norton DNS problem... there are other issues with the Core resulting in failed operation. 

At this point I must declare  the SFSOF a complete and utter disaster.

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Yep, seems our SFSOF is having yet another issue. Now it's WiFi connectivity. I am not on Norton's DNS servers, haven't been since before Christmas and I am still not fondly remembering a whole day I can never get back trying to fix something that Norton apparently knew was an issue but didn't bother informing their customers of the problem.  Fortunately my issues aren't as severe as yours as I am able to get the WiFi connection back just by toggling it off and on on my phone. But again, radio silence from Norton.  From multiple threads in the forums there's obviously an issue here, why isn't Norton acknowledging it and working on a fix? 

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

I've bailed already. I got fed up with random disconnects or certain devices or services no longer functioning until after a reboot.

If you need any suggestions for a replacement, I highly recommend Netgear Nighthawk X4S (R7800). It was between this and a mesh system and after extensive testing/evaluating, this ended up as the best choice. It is in the same router class as the Core, only performance is much better. I liked it so much that I bought a second one as an AP. If you want more features, the Synology RT2600AC is my other recommendation. Hard to go wrong with either and they are the same price. It may not be as secure as the Core, but when nothing else works, that's nearly irrelevant to me.

Either way, good luck with your decision.

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

All: Having changed my Core DNS values to ISP I have had zero issues for the past week. Given that the last Norton statement "suggests" the drop issue has "effectively" been resolved I am now back on Norton Secure DNS to validate. I will post results after a few days of using the setting again.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Put my Core back into service on 1/19, updated to 226, set DNS to Norton.

No problems since. 

The 3-month clock started on 1/19/2018

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Thanks Occam for the update. My update is positive also. Zero issues with Core DNS since the version 226 firmware release. It appears we have a solution to that lingering PITA issue.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: The Core Went Ape S**t AGAIN!!!

UPDATE:

Norton Core still performing normally. No anomalies noted.

Additional Note:  Upgraded Internet to 75 Mbs. Speed test showing 75-80 Mbs with Core set to recommend DPI setting.

Kudos0

Re: The Core Went Ape S**t AGAIN!!!

Good news indeed.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267

This thread is closed from further comment. Please visit the forum to start a new thread.