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Kudos0

cosymantecnisbfw bug and auto injection of additional HTML code

Hi all, I am writing on behalf of my daughter. She has a web site at:
http://www.bestdayeverimages.com
which is suffering badly from your product injecting additional HTML code into her text boxes when she edits her WIX store page, that she is trying to set up.

The web site simply won't load on a PC that is running Firefox.

There are many threads in both Nortons and WIX support Forums, plus other sources, that support that this bug exists.

https://wordpress.org/support/topic/some-codes-auto-added-when-i-create-...
https://www.wix.com/support/html5/ugc/a941f5b7-fa83-4540-b9a4-a1d3f2e0dc...

You admit to the bug back in Feb-2014, and state that the bug has been fixed in this thread:
http://community.norton.com/forums/norton-identity-toolbar-firefox-26-ad...

Should my daughter be downloading a bug free version of Nortons from somewhere, and has this bug actually been fixed?

She runs a Mac book pro, and the problem is appearing on all PCs that are running Firefox.

Thanks in advance,
Cheers Don...

Replies

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Also plays up in Chrome. I just installed it to verify the problem is not in the Firefox browser

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello dontronics

I will bring your thread to the attention to the Safe Web Team and see if they can do anything to help her. They are off for the weekend and are in a different time zone as well. So you won't hear back from them until some time starting on Sunday night. Please check back here next week.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

thank you very much indeed floplot,

I now have all the details of her system:

OS X VERSION  10.8.5 on MacBook
Pro NORTON 360 MULTI-DEVICE the product key is  
XXXXXXXXXXX (masked of course) Purchased this year with auto updates on.

If you have a look at:
http://www.bestdayeverimages.com/
with Chrome on a PC, the problem shows up straight away.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello Don

I just looked at the site quickly with my pc running Win 7 pro 64 bits IE 11. I'm using Norton Security version 22.5.4.24. I didn't have any blockage or warning. Even though it is on a MAC, I was able to see it with my PC !. A new version of NS just came out this week, so maybe that fixed it or else maybe it just doesn't work in Chrome and Firefox.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

I have found hundreds of sites with "box entries" now that are suffering from this problem.

it enters the extra code when someone with a mac and nortons tries to fill out a text box, see:
http://www.cheetah3d.com/forum/archive/index.php/t-10312.html

in this example, every time "schoster" makes a comment in a text box, the "cosymantecnisbfw" type code is added.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Please also Read:
http://www.dontronics.com/norton.htm
I will add info there as I progress?

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello Don

That link that you have that says this bug is fixed only says that they had it fixed in house. That employee never came back to say that it was released as a fix.

Regardless, I have Norton Security installed on a Win 7 pro 64 bit IE11 computer and I was able to see the website without a problem. The Norton Toolbar for Firefox is in the process now of being rebuilt and is not compatible with Firefox 41 now. I don't know if the Norton Toolbar and Firefox compatibility is also part of this rebuilding.

I have brought this thread to the attention of the Safe web Team. They will not be online for at least another 5 hours from now. I'm not sure just when the Safe Web Team will respond.

Thanks.

Edit: Do you have anything recent that you have seen this coding present?

Thanks again.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Thanks for the feedback floplot, at the moment she is stuck with this bug, so I going to see if she can use safari, to see if this overcomes the problem.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Ohhhps, please ignore the last post, as she is using Safari anyway.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Still having on line chats with Norton about the bug in 360.
Still no response from them. This is very frustrating. To me this appears to be a major bug, and nobody is going to  do anything about it.

Now logging it all to:
http://www.dontronics.com/norton.htm

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello Don

Norton does not support Safari browser. I don't think that the Safe Web Team is going to go to another website to read about this problem. I am trying to help you. Please give the Safe web Team some time to get back to you. They don't work on the weekends and there is a time zone difference between them and you and also one with me. You are mentioning things in your website which wouldn't be allowed in the Forum itself. Case numbers are not allowed if you are posting about this.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Floplot, thanks for getting back.

Safari is the resident browser on a MAC system. If they don't support it, why do they have a MAC version of Norton 360?

They don't support the resident browser? Find this very hard to follow.

BTW
Even Norton Community Forum text boxes are absolutely riddled with examples of this bug. See:
https://community.norton.com/en/search/site/cosymantecnisbfw

Thanks for your support. I really do appreciate your efforts.

Cheers Don...

Kudos1 Stats

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello Don

I don't know what they support for Macs as I know nothing about them. I do know that they don't support Safari browser for PC's. For PC's they support IE, Firefox---toolbar is currently under construction and won't work for FF41 and Chrome.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Floplot.

I know nothing about MACs either. I started off in main frame computers in 1975, and went in the PC direction eventually.

My daughter is running Norton 360 Multi Device on a MAC. See:
http://au.norton.com/norton-360-multi-device?om_sem_cid=hho_sem_sy:au:pla:en:l|kw0000434758|83245658524|c&country=AU

Runs on Macs, PCs, phones etc. That is why they must support MACs running Safari. I didn't know such a product existed until I googled it, but this is the problem. Norton 360 adds HTML code to text boxes, which corrupts the web site. Sometimes it doesn't matter a lot, other times it does. As Chrome and Firefox represent 85% of all PC browsers, it means 85% of the PC world can't visit your web site because of this bug. Not a very good result. Using Firefox, it takes minutes to load.

Cheers Don...

http://www.dontronics-shop.com/is-this-australias-first-pc.html

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi dontronics,

The issue has been forwarded to the concerned team.

Cops

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Thanks very much cops.

After a big google around, I believe there has to be thousands of sites with this Norton 360 bug injecting extra html code into text boxes in forums (including Norton support), blogs, and wordpress sites.
 

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi dontronics,

Please remove this below code from your site

<object cotype="cs" style="width: 0px; height: 0px; display: block; font-size: 13px;" type="cosymantecnisbfw"></object>

And also we are investigating how this code has been added in your site.

Cops

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Cops, it isn't my site, it is my daughters site.

She tried to remove it a few nights back, but your Norton 360 keeps adding it back in.

Please read:
http://www.dontronics.com/norton.htm for a full explanation of this bug, and what she has done in an attempt to remove it.

It is on every page on her site, but it is on thousands of independent sites also.
again, please read the summary I have set up over the last 9 days on this subject.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hey Don, 

My sincerest apologies for the problem you are seeing.

From the looks of it it seems like you are updating your website using either Safari or Firefox and then publishing it. Once this is done you try to open it on Chrome and you see the issue, Right (please correct me if I am wrong) ? 

What I am trying to find out is how are you updating this site ?  Is there a particular tool you are using or if you are going to a site that publishes other sites, can we please know what it is ? 

What we can do is try to setup your environment in house. Once again my sincerest apologies. I hope we can resolve this for you soon. 

Thanks,

Harsha

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Can the admin please move this should thread to the "Norton for Mac" area for better visibility ?

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hello SriHarshaA

The site in question is Don's daughter's site. The daughter uses a Mac, but Don uses PC's. I have looked at the site with my Win 7 Pro 64 bit, IEE11 and it looks like a normal site to me. That surprised me since it was from a Mac site. I didn't think I could see it at all since it was from a Mac. I didn't see any warnings either. Don is also saying that there are a lot of sites that complain about this Mac Bug also.

I will ask the Admins to move the thread to the Mac Forum.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

thanks everyone, I am glad I am finally getting through.

here is the major statement:

 


Now for Norton's staff, this is the important bit to read twice:
Hi all, I am writing on behalf of my daughter. She has a web site at:
http://www.bestdayeverimages.com
which is suffering badly from your product injecting additional HTML code into her MAC based Safari Browser "text boxes" when she edits her WIX store page, that she is trying to set up. Her MAC is supposedly protected by Norton 360 Multi Device: http://x2t.com/n360

The web site simply won't load on a PC that is running Firefox.

Floplot, the site is fine using IE, that has never been a problem.
As Chrome and Firefox take up 85% of all PCs, this is the major problem.


http://www.dontronics.com/norton.htm
Has the full summary of this bug, and every question Norton has asked me, the answer has been placed on this page.
If you ask me a new question, I will add the Q&A to this page also. If you ask me an old question, I will refer you this this page.

Cheers Don...



 

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Thanks everyone and floplot,

===========================
from my summary at: http://www.dontronics.com/norton.htm

Now for Norton's staff, this is the important bit to read twice:
Hi all, I am writing on behalf of my daughter. She has a web site at:
http://www.bestdayeverimages.com
which is suffering badly from your product injecting additional HTML code into her MAC based Safari Browser "text boxes" when she edits her WIX store page, that she is trying to set up. Her MAC is supposedly protected by Norton 360 Multi Device: http://x2t.com/n360

The web site simply won't load on a PC that is running Firefox.

==========================

Floplot, IE is fine with the site, but as 85% of all PCs are running Chrome and Firefox, it is a major problem.
See: http://www.w3schools.com/browsers/browsers_stats.asp

Any new question I get from anyone, I post the answer to:
http://www.dontronics.com/norton.htm
so Please look there first.

This bug appears to have hit thousands of web sites including Norton Forums since Oct-2013.
See: https://community.norton.com/en/search/site/cosymantecnisbfw
I have a little trouble understanding why this gibberish HTML code has been posted to your own forums for 2 years, and no one noticed?

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Try a Google for "cosymantecnisbfw wordpress"
Nortons is injecting extra HTML code into all sorts of text boxes.

Try a Google for "cosymantecnisbfw blog"

And Forums. There has to be thousands of Norton bug injecting extra html code into text boxes.

http://forums.kleientertainment.com/topic/31124-does-changing-any-of-the-world-resources-affect-the-caves-or-other-worlds/

And for no particular reason I tried a Google for "cosymantecnisbfw Australia"
https://community.foxtel.com.au/t5/Foxtel-TV/IQHD-in-Regional-Australia/td-p/511
http://www.xsproject.com.au/shop/XSP_cp_cavity/item/283
http://www.bernina.com/en-AU/Experience-AU/Textile-Artists/Australia/Meredith-Woolnough
http://www.firstpointmc.com.au/firstpointmedical/contact-us.aspx
https://www.seniorshousingonline.com.au/news/284/PROPERTY-FEATURE-SYDNEY-GOLF-LIVING-ELEGANT-DESIGN
https://www.seniorshousingonline.com.au/news/77/When-can-you-afford-to-retire

I gave up. There could be hundreds of thousands of web sites with this bug, and I'll bet they were all created with Norton and MACs.

No, I tried further, and combined cosymantecnisbfw just with other countries as a simple keyword to sort them out a little.
You can tell the unhappy campers that have a MAC with Norton's installed.
Try a google on "cosymantecnisbfw linkedin". WOW!

How long has this been going on?

Thanks in advance,

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Try a Google for "cosymantecnisbfw wordpress"
Nortons is injecting extra HTML code into all sorts of text boxes.

Try a Google for "cosymantecnisbfw blog"

And Forums. There has to be thousands of Norton bug injecting extra html code into text boxes.

http://forums.kleientertainment.com/topic/31124-does-changing-any-of-the-world-resources-affect-the-caves-or-other-worlds/

And for no particular reason I tried a Google for "cosymantecnisbfw Australia"
https://community.foxtel.com.au/t5/Foxtel-TV/IQHD-in-Regional-Australia/td-p/511
http://www.xsproject.com.au/shop/XSP_cp_cavity/item/283
http://www.bernina.com/en-AU/Experience-AU/Textile-Artists/Australia/Meredith-Woolnough
http://www.firstpointmc.com.au/firstpointmedical/contact-us.aspx
https://www.seniorshousingonline.com.au/news/284/PROPERTY-FEATURE-SYDNEY-GOLF-LIVING-ELEGANT-DESIGN
https://www.seniorshousingonline.com.au/news/77/When-can-you-afford-to-retire

I gave up. There could be hundreds of thousands of web sites with this bug, and I'll bet they were all created with Norton and MACs.

No, I tried further, and combined cosymantecnisbfw just with other countries as a simple keyword to sort them out a little.
You can tell the unhappy campers that have a MAC with Norton's installed.
Try a google on "cosymantecnisbfw linkedin". WOW!

How long has this been going on?

Thanks in advance,

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

I now know that Forum Moderators have blocked my messages on this thread. Why is that?

Here is another poor devil that combined a MAC and Nortons 360MD.
https://community.norton.com/en/forums/norton-product-just-trouble-and-t...
Here is what he said in one message:
=================================

Yes i am a mac user and i was told by apple care that Norton itself work against the machine capability as mac can't get virus as the platform is totally different. However for spyware we have firewall and Internet security which is can use as a part of spark deal. SO yes i have purchased it not even a month and not only that i have there other products for my son and for my business which my wife run. So i have plaid almost $ 800.00 + NZD. It will be great if i can get that refund link and i have also send a official email from my govt email address to Symantec corporation Asia Pacific Head's  email address.

=================================

Told by Apple. My My My.
Basically this is a test message to see if I am still being blocked.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Don,

You may wish to review the latest questions posted here. To clarify, on her website, she's using WIX to build and edit her website, is that correct? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Thanks Tony, I have read and digested that message many times.

This is the crux of the story:

===========================
from my summary at: http://www.dontronics.com/norton.htm

Now for Norton's staff, this is the important bit to read twice:
Hi all, I am writing on behalf of my daughter. She has a web site at:
http://www.bestdayeverimages.com
which is suffering badly from your product injecting additional HTML code into her MAC based Safari Browser "text boxes" when she edits her WIX store page, that she is trying to set up.

Her MAC is supposedly protected by Norton 360 Multi Device: http://x2t.com/n360 This item was purchased from Officeworks in Australia. See link at:
http://www.officeworks.com.au/shop/officeworks/p/symantec-norton-360-multi-device-5-devices-12-months-card-n360md5dvc?searchTerm=computer%20software

The web site simply won't load on a PC that is running Firefox.
==========================

This is a major bug that is affecting thousands of sites including Norton's community, and there has been no support whatsoever to date. Plenty of promises, but no support.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Sometimes my posts get through, sometimes they don't

"Your comment has been queued for review by site administrators and will be published after approval."

What is going on? Test message again.

Quick Edit, I can only assume that all messages with a web URL in them don't get posted, and messages that have no links do, like this one.
 

==============================

Thanks Tony, I have read and digested that message many times.

This is the crux of the story:

===========================
from my summary at: link deleted

Now for Norton's staff, this is the important bit to read twice:
Hi all, I am writing on behalf of my daughter. She has a web site at:
link deleted
which is suffering badly from your product injecting additional HTML code into her MAC based Safari Browser "text boxes" when she edits her WIX store page, that she is trying to set up. Her MAC is supposedly protected by Norton 360 Multi Device: link deleted
The web site simply won't load on a PC that is running Firefox.
==========================

This is a major bug that is affecting thousands of sites including Norton's community, and there has been no support whatsoever to date. Plenty of promises, but no support.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Don,

The moderation messages are a result of our automated spam software. Newer accounts where several links are posted in succession is an indicator for the filter, which is likely why your posts were under moderation. I've whitelisted your account, so that shouldn't be happening anymore. Sorry for that trouble.

As to the issue with your daughter's website; our dev team is working to reproduce the issue now, and we hope to have some more information shortly. While we're working on it, are there any additional details about the steps she takes to make the page that might help us reproduce the problem more easily? Anything special that is added when building the page? Thanks for your patience while we work to figure out and resolve the issue.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Tony, thanks for the white listing.

and the latest from my daughter:
===========================
from my summary at: http://www.dontronics.com/norton.htm

My daughter just told me that last night (5-Oct-2015) she re-edited the main page of her site, and just now I checked and there are 69 occurrences of "cosymantecnisbfw" in the source code, and I checked with chrome and firefox. so nothing has changed. It hasn't been fixed, and no one from Nortons has contacted me.

She also said "I disabled nortons and have had it disabled for weeks. At least I thought I did. It isn't checking webpages anymore. It has a green icon for Safe Surfing or something like that. That icon has been grey for weeks."
==========================
What she is doing is deleting the text box on WIX, and re-entering the data. She is assuming that she has turned Norton 360 off, but we have had no guidance on this.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

My daughter is now trying to remove Norton 360MD from her MAC and has been unsuccessful to date.

is this the best and correct method of removing it?
https://support.norton.com/sp/en/us/norton-security-mac/current/solution...

Thanks in advance,

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Try Google with the combination of cosymantecnisbfw and any common word, such as apple, banana, ford, chevrolet, microsoft, your local chat group. You name it, there may be millions of sites that have been corrupted by Norton 360MD and a MACs.

Norton will fill out the text box with gibberish HTML code on your behalf. Don't even need to ask.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hey Don, 

Thank you for being loud and letting us know about the issues you are facing with our product. I really really appreciate it. 

While we cannot reproduce the issue in house we can offer a suggestion for your kid's website. 

1) On her Mac, go to Safari (Menu)->Preferences->Extensions. Here you will find the "Norton Internet Security" extension. Please go ahead and disable it. 

2) Go to WIX and ask your daughter to remove all the HTML tags that have cosymantecbfw and republish the site. 

3) Whenever you are updating your site please disable the extension as a workaround for now. 

We are working on a permanent solution to your problem and will be released soon. 

Thank you for being very paitent with us. I really appreciate it. 

Have a wonderful day.

Harsha

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

I have also noticed that the website has been cleaned up and it does not complain anymore on Chrome.

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Harsha,

From my point of view, I think this is going to be the end of this thread, so I'll start off by thanking you, and all other Norton employees involved, the on line chat agents, admin, moderators, gurus, and other readers of this group, that have attempted to assist in this matter.

=======================================

Harsha:
Thank you for being loud and letting us know about the issues you are facing with our product.

--------------------------

Don:
Unfortunately, the only way I could get any attention that even went close to support, was to persevere with messages to this group, bomb Norton Face Book page, and constantly annoy on line chat agents. I even sought out potential CEO email addresses, but Norton appear to be well hidden from their customers.

=======================================

Harsha:
While we cannot reproduce the issue in house we can offer a suggestion for your kid's website.

--------------------------

Don:
"My kid's website". I really object to this.

I feel you are making it sound like a 15 year old teenager that has no idea how to work a computer system, so it becomes almost a throw away fact.

My kid is actually a 50 year old woman that started her working life in the computer section of Caterpillar Australia 30+ years ago, when 95% of the population had never seen a computer.

I myself started my first business in 1964, and was working on main frames and writing software in 1975.

=======================================

Harsha:
1) On her Mac, go to Safari (Menu)->Preferences->Extensions. Here you will find the "Norton Internet Security"
extension. Please go ahead and disable it.

--------------------------

Don:
Again unfortunately, your suggestion is about a week too late. Waiting 14 days for support simply isn't good enough. I believe this is a serious bug that has been around for 2 years, and has affected thousands, if not millions of sites.

=======================================

Harsha:
Go to WIX and ask your daughter to remove all the HTML tags that have cosymantecbfw and republish the site.

--------------------------

Don:
Let me twist this just a little. Assume it was gibberish HTML code that was added to this very forum, which has happened many times. Will you give me the source code so that I can remove the tags that have been created by your bug, and allow me ftp access to this site to do so?

There was 69 occurrences of "cosymantecbfw" on just her home page, but it wasn't only that one HTML tag, there was bucket loads of extra code. I concentrated on that word because it came up first with chrome, and I knew it was your bug and it had the word "symantec" embedded in it.

This forum is put together by a web based program, so you can't edit it as you wish. Same as WIX, how in the world do you edit from outside the resident editor? Same as the thousands of other sites that Norton has corrupted.

=======================================

Harsha:
3) Whenever you are updating your site please disable the extension as a workaround for now.

--------------------------

Don:
My daughter has successfully removed Norton 360MD from her MAC and has installed AVIRA free Anti-virus.
At this stage, I would doubt if Norton could pay her enough money to try it again.
She is now in the process of re-building her shop for the third time, and hopefully can get it up and running soon.

=======================================

Harsha:
We are working on a permanent solution to your problem and will be released soon.

--------------------------

Don:
I hope you do. The support has been zero until today. It reminds me of the early days of PayPal, when you had trouble getting a simple hello out of them.

=======================================

Harsha:
Thank you for being very paitent with us. I really appreciate it.

--------------------------

Don:
I have tried as best I can, but Norton have been lacking in support on what I feel could be a very major bug. The experience has been quite an eye opener, and very unprofessional from a company like Norton.

I would have like to have sworn and thrown a lot more muck, but I had to restrict myself to a message that may be left on the forum so others (including Norton) may learn something.

Regarding my daughters site working fine now. Well considering she got rid of the program that was destroying her site, she can now get on with building it for the third time, without Norton and the "cosymantecnisbfw" bug.

Normally I go out of my way to assist companies that seem to have a major problem with their product, so that everyone can benefit. In this case I feel Norton have got into Apple computers without sufficient beta testing, and throwing a product at customers in the hope that you will eventually settle it in. Not good enough by a long shot. Heads should roll.

I would appreciate it if someone, anyone, can pass this message onto a Norton CEO or stock holder, that may actually care about the direction of the Company.

=======================================

Harsha:
Have a wonderful day.

--------------------------

Don:
You have a wonderful day too. Do you want any fries with that?

Cheers Don...

 

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Just had another expression of interest in fixing this bug from Norton Executive Escalation Case Manager Consumer Customer Recovery Department, but still no positive results.

This Norton bug can affect web sites in two different ways.

1)
It can stop the site from running partially, or completely.
You may need to view the source code and search for the word "cosymantecnisbfw" to verify this.

2)
It can add additional HTML code that can be seen when the site is visited. There are some very horrible examples of this, and I just found a very bad one:
http://www.xxl-limousinen.com/Information

Check the rest of this poor devils web site. It is like a virus in itself.
Just sent him an email to get him to verify that it was built with a MAC and Norton Anti-virus.

It shows up on the left hand navigation column with the following browsers:

Firefox, Chrome, Internet Explorer, and Sea Monkey.
http://www.w3schools.com/browsers/browsers_stats.asp
Currently that is 93.7% of browsers used today.

Cheers Don...
 

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Just to add insult to injury.

I just got three identical scam emails this morning directed to a newly created email address of mine:
[Removed]

I created this email address only for Norton Community Support Forum, and the forum is the only place that I have used it.

This means the Norton Database has been compromised, or sold to a third party. Interesting for a Security Company such as Norton.

For me, it is very easy to stop the scam emails. I simply change the email address slightly that I have registered with Norton, which of course I have done.

Been doing this procedure since 2002. Prevents spam-scam, and identifies Companies that can't keep their customers secure.

BTW
My original "cosymantecnisbfw" bug has never been fixed, and Norton Support has never contacted me.

No Support, yet thousands of sites are affected. Go figure.

A safe copy of the email follows:

Cheers Don...
 

NOTE**** For security, I have changed the clickable URL link from tiny to teeny) so users can't accidentally click on it.

Portion of headers. (I do have the full set saved)

(envelope-from &amp;lt;nellie@bajaboss.co&amp;gt;)
id 1Zw7Ns-0000e9-3G
for [Removed]; Tue, 10 Nov 2015 22:46:44 +1100
Received: from AM3PR07MB0536.eurprd07.prod.outlook.com (10.141.47.24)

Webmail Team
Dear User,

You are about exceeding your data storage volume.

Avoid mail subscription suspension, and email retrieval malfunction, by following below reference

ALLOCATE MORE DATA TO YOUR MAIL STORAGE BY CLICKING HERE&amp;lt;http://teenyurl.com/okfqo39&amp;gt;

We will not be responsible for any subscription suspension or email retrieval
malfunction if after this warning no response from you.

Mail Team


 

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi, 

We have just released a new version of our product. You can download it from manage.norton.com

For more details please visit https://community.norton.com/en/blogs/product-update-announcements/norto...

As part of this release we have completely redesigned our browser protection component. I hope you try it out. Do let us know if you are still seeing the same issue.

Thanks!

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Thank you, however your "potential support" comes about two months too late to help us out.

And would you be helping us out?
There is no reported fix for the "cosymantecnisbfw bug and auto injection of additional HTML code".

You have never admitted to it, yet thousands of sites are still suffering, and for a period of over two years now.

Has it actually been fixed?
Has it actually been tested?
Sorry, we won't be testing something when we don't know if you have even attempted to fix the bug or not.

Your message sounds more like a Norton Advertisement, than support on this very serious bug.

Very dissatisfied.

Cheers Don...

Kudos0

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Updated 29-Nov-2015 from Symantec Corporation

Hi Don,

Our L3 team had told me the issue is being worked on but still have no solution at this time.

Norton Executive Escalation Case Manager
Consumer Customer Recovery
Worldwide Customer Experience
Symantec Corporation

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