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Could not retrieve files when a computer was stolen
I recently had my laptop stolen. My backup was showing as working on that computer. But, when I went to retrieve my files the person in customer support could not find them ( he seemed to know what he was doing and was a nice guy). He said that the files must have been backing up on the C drive of the computer and NOT the Norton servers. Are you kidding me? Seems to me the default would be the Norton servers for the backup and it would not allow backup on the same computer. Major problem for me......this will likely cause me to use another backup service and then pick a cheaper virus protection resource when my renewal comes up. UGH