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Kudos0

could security updates cause this ?

Win. XP(sp2)  NISS 2009 (16.7.2.11)     I.E. 6x outlook express 6x

Hello - don't even know if my problem is 'secruity-related' but thought i'd give it a try here since in the past i've received help and many seem very knowledgeable;

           I have many saved 'favorites' including several newspapers. 

           Never had a problem accessing any of these sites;

           Within past week there is now  only one paper site that will not load...it 'tries' - i see the green 'scale' verticle lines start to load, only to stall;

          i've tried everything i know (which isn't much)  i.e. close and relaunch browser/clear chache/ defrag/ran full NISS scans-no problems/made sure the site was allowed in the popup settings (did i forget anything?)

          Since i like this paper and it has its own 'forum' i can launch that !  (saved it separately)...and from there, i can then launch the homepage of the paper via Yahoo search bar that is displayed  on the forum site.   i tried 'resaving' from there - nope - won't work .

         So my question is this:   if i make any 'corrections/changes' regarding the ISP settings (i may sound like i know what i'm talking about but i'd never attempt this on my own!) wouldn't those changes affect the rest of the 'working' favorites and perhaps open that 'can of worms' ?

          If there were a problem with the ISP's settings wouldn't it affect more than one (1) website? 

          Thank you in advance for any suggestions, etc.   regards, Edythe

Replies

Kudos0

Re: could security updates cause this ?

Hi! Edythe,

When was the last time you were able to successfully access the website?  Since you are able to access other sites of similar topic; I have my doubts that an update caused this.  If you have recently tried accessing the site I do have some troubleshooting steps for you to take.  It may simply be that the server was busy on the other end and could not respond.

Kudos0

Re: could security updates cause this ?

Hi

 In regards to changing ISP Settings, it would depend on what kind of setting would change.

 As you are still using IE 6, I'd suggest you to try IE 8 and then try accessing that website.

 Else, I'd ask you try to ping that website and check,  or maybe try a different web browser.

Regards 

Kudos0

Re: could security updates cause this ?


delroy_j_bosco wrote:

Hi

 In regards to changing ISP Settings, it would depend on what kind of setting would change.

 As you are still using IE 6, I'd suggest you to try IE 8 and then try accessing that website.

 Else, I'd ask you try to ping that website and check,  or maybe try a different web browser.

Regards 


Hi! Delroy_J_Bosco,

I do not recommend changing any ISP settings unless specifically instructed to do so by the ISP technical support.  I do agree the system needs to have all Windows updates installed but let's do this one step at time.  As for pinging a website; unless the ISP and website allow this it is not a good idea.  Some ISP's state that this is a violation of their service agreement and may terminate the account; caution must be used.  Introducing a new web browser may compound the problem further.  I would however suggest if the user cannot access the site from his/her pc that they try a local library pc; if the site is accessible from there then it narrows it down to a problem with the user's pc.  Which will be troubleshooted one step at a time.

Kudos0

Re: could security updates cause this ?

Hi again

Yes, its to go step by step

Yes, you can try accessing the website from a library to verify it. 

However, my doubt was if there were any glitch within IE 6 since new security updates were recently released by Microsoft last week.

Although I would not think that upgrading your IE to IE v8 would curse the problem more.

You could try

Regards

Kudos0

Re: could security updates cause this ?


delroy_j_bosco wrote:

Hi again

Yes, its to go step by step

Yes, you can try accessing the website from a library to verify it. 

However, my doubt was if there were any glitch within IE 6 since new security updates were recently released by Microsoft last week.

Although I would not think that upgrading your IE to IE v8 would curse the problem more.

You could try

Regards


Hi! Delroy_J_Bosco,

Unfortunately with IE each version has its own set of problems; while it may cure one problem it can easily cause another.  Although if it were determined that the system can access the site through a different method which will provided later a trip to the Windows Update site would be highly recommended.  Since the user is still using XP SP2 IE 8 does have some known incompatibilities with SP2.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

When was the last time you were able to successfully access the website?  Since you are able to access other sites of similar topic; I have my doubts that an update caused this.  If you have recently tried accessing the site I do have some troubleshooting steps for you to take.  It may simply be that the server was busy on the other end and could not respond.


Hello Tech83 and all who offered help:

                       i'd say it's been a good week of no success accessing the website.  Since i'm able to access the paper's 'forum' without incident i don't see anyone writing-in with any complaints.   It's strange that i can access the paper's forum but not the home-page plus i cannot 'link' from withint it's forum site to its homepage .

             Here is the website that's not loading ...it just stalls after it 'starts' to load (i see the little 'green' verticial lines + the hourglass)  http://www.heraldtribune.com/

             Regarding Windows updates i did the 'critical' recently - just checked - there are no 'critical' for me now showing.

             I did not install the ''optionals' because i didn't understand what they 'are' .   i'll list them here so you could see if i really need them or thier omission could be causing problems:   Thanks again in advance 0 Edythe

             OPTIONAL UPDATES:

              mICROSOFT bASE sMART CARD CRYPTO SERVICE PROVIDER pkD X86 (KB0909520)'

              mICROFSOFT .net FRAMEWORK 3.0 X86 kb 928416;

              wINDOWS SERACH 4.0 FOR xp kb 940157;

              wINDOWS mEDIA pLAYER 11;

               Update for Microsfot Core xml servers (msxml) 60 sp1 (kb934268;

               Remote desk top connection terminal services client 6.0 for XP kb925876;

               Update for WMDRM-enabled media player kb89112;

               Microsoft .NET Framework version 1.1

Kudos0

Re: could security updates cause this ?

Hi! Edythe,

 I was able to access the site you are having trouble with while monitoring what was being used to load the site.  From the information gathering I did you need to download and install all of the optional updates as well with the exception of the Windows Search 4.0 for XP KB940157.  The search engine update has caused several problems on not only my systems but the systems of my clients so I don't recommend this update at this time.  If you have not downloaded and installed XP SP3 (I did not see it mentioned and it can be bypassed to install all other critical updates) please do so before installing the Micorosoft Core XML servers (msXML) 6.0 SP1 KB925876; XP SP3 contains a different update of this type.  If you have XP SP3 already then it is safe to install the KB925876 update.  You can find out if you have XP SP3 by Clicking on Start>Right Click My Computer>Properties.  When you have viewed the information presented on the general tab click ok to close the properties dialogue box.

Please be sure to download any critical updates associated with the optional updates. Once they are installed try to access the site again; let me know the results.

Message Edited by Tech83 on 10-21-2009 06:40 PM
Kudos0

Re: could security updates cause this ?

Have you tried start, programs, accessories, system tools, internet explorer no add ins ?
Kudos0

Re: could security updates cause this ?


cgoldman wrote:
Have you tried start, programs, accessories, system tools, internet explorer no add ins ?

Hi! Cgoldman,

I have never seen that option available with IE 6; but if it is present I would certainly give it a try.  I also noticed just a little bit ago that Edythe mentioned that all critical updates were installed.  If that is so then Edythe should have IE 8 not IE 6 as was mentioned at the beginning of this thread.  It could be a recent update to the system that took place after the original post.  I would like to have the specifications again to know where we are at in this matter.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

 I was able to access the site you are having trouble with while monitoring what was being used to load the site.  From the information gathering I did you need to download and install all of the optional updates as well with the exception of the Windows Search 4.0 for XP KB940157.  The search engine update has caused several problems on not only my systems but the systems of my clients so I don't recommend this update at this time.  If you have not downloaded and installed XP SP3 (I did not see it mentioned and it can be bypassed to install all other critical updates) please do so before installing the Micorosoft Core XML servers (msXML) 6.0 SP1 KB925876; XP SP3 contains a different update of this type.  If you have XP SP3 already then it is safe to install the KB925876 update.  You can find out if you have XP SP3 by Clicking on Start>Right Click My Computer>Properties.  When you have viewed the information presented on the general tab click ok to close the properties dialogue box.

Please be sure to download any critical updates associated with the optional updates. Once they are installed try to access the site again; let me know the results.


Hello and thanks for writing the above .... i installed all critical and 'optional' software offered at Win.Update area  and did 'not' install the above-mentioned by you because i still have SP2...

              Even after the installs of updates the site did not load but someone suggested i do this: go to 'program access and defaults'/custom ,on the left side area of add/remove in the Control panel ..when i opened the 'custom' area . i saw they were 'not' set for I.E. but set at 'current browser' (or whatever the wording is ) so i put the dot for 'I.E.' and at the same time also for Outlook express and then clicked ''o.k.' and closed the area.

              after making that change i can now load the website ..only remaining 'glitch' is it still won't load the first 'try' so i go back to the favorites and 'reclick' and then it loads!!! ... i couldn't even get it to do that when i didn't have i.e. chosen as my default browser...

              Now this question might be fore the Windows help areas .... i made the change clicked 'ok'  but out of curiosity i returned to the '''program access & defaults/custom area  and lo and behold the former settings were in place !  so of course i again selected I.E. for my browser, clicked o.k. and closed-out that area.....

              Is it possible after i leave that area, my 'choices' do not 'take' or is it a matter of once one returns (even after making changes) it auto-reverts back to doing it's 'own' thing ?   thanks so much again for all your trouble ...Edythe

Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

I have checked with Microsoft on this issue to make sure everything is done in the order they recommend.  Please click on start>Set Program Access and Defaults.  In the resulting screen if you see that Custom is selected again click on the double arrows pointing down.  Tell me what you see under each header. (I.E., Choose a default browser, Choose a default e-mail program, etc.)  Making adjustments here may help.  Are there any other browsers' installed on your system? (I.E., FireFox, Safari, or Google Chrome.)  Yes, it is possible that Windows is forgetting your choices.  If this is the case, I have been given a list of recommended solutions by Microsoft.

It is absolutely no trouble at all, I am glad to help.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

I have checked with Microsoft on this issue to make sure everything is done in the order they recommend.  Please click on start>Set Program Access and Defaults.  In the resulting screen if you see that Custom is selected again click on the double arrows pointing down.  Tell me what you see under each header. (I.E., Choose a default browser, Choose a default e-mail program, etc.)  Making adjustments here may help.  Are there any other browsers' installed on your system? (I.E., FireFox, Safari, or Google Chrome.)  Yes, it is possible that Windows is forgetting your choices.  If this is the case, I have been given a list of recommended solutions by Microsoft.

It is absolutely no trouble at all, I am glad to help.

Hello Tech 83:   I have no other browsers installed only I.E.  i went to 'set Programs, and choose 'Microsoft' and saw it included I.E. and Outlook Express (could have gotten same results i think within Custom?)   - then i exited out ...  i'm afraid to return only to find yet again ''Windows' didn't keep my choices .... will tell you why:

           right now for past 2 days  - as if some 'gremlin' exited(or entered - LOL)  things are working !!!  sites that weren't loading now are !  (Before i replied to your above i just wanted some time to make sure this machine wasn't playing games with my sanity !)

          only other 'strange' thing is  the sites that weren't loading  (just that paper you tried with no problem) as it 'now' starts to load, it 'will' stall so all i have to do is double- click again on that  'favorite',give a 2nd 'double-click' and it then finishes loading !!  kind of a computer -''kick' ?!!  LOL ...

            i went to CP/mouse controls and lowered the 'double-click' setting just a smidge even tho the 'test' folder worked just fine at that site on the prior setting ... outside of all of this i'm not looking a gift horse in the mouth !!!    

You did mention Microsoft had 'ideas' if Windows isn't 'registering' my settings at 'set programs' ...i'd be very appreciative if you could send the link plus any other comments you may have over all of this ....Please know i appreciate all your time and help - Sincerely - Edythe   :)


Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

It sounds like (what those in the tech support center I work at) your system has the hiccups.   These are minor glitches that appear then disappear over time.  The main thing Microsoft points out is that if your system does not have XP SP3, you will need to install it to correct Windows Set Program Access and Defaults forgetfulness.  XP SP3 contains security updates that are unavailable separately.  Please use the following link for infomation about SP3: http://support.microsoft.com/kb/936929 .  The document contains links to other documents on SP3 for XP.  This should help answer some questions about SP3; if you have others please feel free to ask.  Whenever a page stalls out press the F5 button on the top row of the keyboard; it is usually found above the numeric keys on the qwerty portion of the keyboard (on some keyboard's this not the case).  Pressing the F5 key instructs IE to refresh/reload the site.  I recommend right clicking on Internet Explorer's icon and selecting properties>Delete/Clear history; this will remove the locally stored copy of the website forcing IE to load a fresh copy. (This applies to IE6 if you have IE7/IE8 Right click on Internet Explorer then select properties>Delete; place a check mark next to Temporary Internet Files, Cookies, and History, you may select the others but it is not required then click Delete; this performs the same function as mentioned for IE6).   I also recommend clicking Start>All Programs>Accessories>Command Prompt or Click Start>Run type cmd.exe in the run box and press enter.  In the Command box type in chkdsk /r then press enter, at the question press Y, then type exit and press enter to close the box.  Restart you system, this will run a scheduled disk check which will check for and correct any disk errors that maybe on the drive.  When the system restarts log on as usual and the click Start>My Computer>Right click drive C: then select Properties>Tools Tab>Defragment Now.  Click on the Defragment Button; this will organize the files stored on your system for faster access.  Once completed you have run basic maintenance on your system; which should help get the system functioning properly once more.  If you still require assisstance please feel free to let me know.

Kudos0

Re: could security updates cause this ?

Edythe, I agree with Tech83 that you should upgrade from SP2 to SP3, but I also believe that most if not all of your problems could be caused by IE6. I would not recommend the use of such an outdated browser as IE6. I use Firefox as my default browser and IE8 as my secondary. Either one is a vast improvement over IE6. Why not download Firefox and give it a try? You can always uninstall if you don't like it. Best of luck whatever you decide.  Firefox
Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

It sounds like (what those in the tech support center I work at) your system has the hiccups.   These are minor glitches that appear then disappear over time.  The main thing Microsoft points out is that if your system does not have XP SP3, you will need to install it to correct Windows Set Program Access and Defaults forgetfulness.  XP SP3 contains security updates that are unavailable separately.  Please use the following link for infomation about SP3: http://support.microsoft.com/kb/936929 .  The document contains links to other documents on SP3 for XP.  This should help answer some questions about SP3; if you have others please feel free to ask.  Whenever a page stalls out press the F5 button on the top row of the keyboard; it is usually found above the numeric keys on the qwerty portion of the keyboard (on some keyboard's this not the case).  Pressing the F5 key instructs IE to refresh/reload the site.  I recommend right clicking on Internet Explorer's icon and selecting properties>Delete/Clear history; this will remove the locally stored copy of the website forcing IE to load a fresh copy. (This applies to IE6 if you have IE7/IE8 Right click on Internet Explorer then select properties>Delete; place a check mark next to Temporary Internet Files, Cookies, and History, you may select the others but it is not required then click Delete; this performs the same function as mentioned for IE6).   I also recommend clicking Start>All Programs>Accessories>Command Prompt or Click Start>Run type cmd.exe in the run box and press enter.  In the Command box type in chkdsk /r then press enter, at the question press Y, then type exit and press enter to close the box.  Restart you system, this will run a scheduled disk check which will check for and correct any disk errors that maybe on the drive.  When the system restarts log on as usual and the click Start>My Computer>Right click drive C: then select Properties>Tools Tab>Defragment Now.  Click on the Defragment Button; this will organize the files stored on your system for faster access.  Once completed you have run basic maintenance on your system; which should help get the system functioning properly once more.  If you still require assisstance please feel free to let me know.


Hello - here is my situation .... (go back to smoke-signals?) ...seriously tho .. i understand everything you wrote above up to the ''chkdsk' thingie ... i'm nervous about doing what you wrote - not because i doubt you but because i know what will happen if i futz-things up !!!  is this the same as ''%SystemRoot%\system32\cleanmgr.exe' which is the 'given name' for ''scan disk or 'disk clean up ? Tha option is already in my Start area along with defrag so all i'd have to do is go there, click and let each run... so i'm alright there...LOL

         now here is my very real worry:

                prior to July, 2009 i had dialup only;

                I'm sure prior to that month i noticed that SP3 had already been downloaded by Windows -(not my choosing)- and has always stated that it's 'ready' to install when i go to Tools/windows update area;

                So, if it has been sitting there prior to switching to high-speed internet just suppose when that update was downloading via 'dialup'  that it totally didn't get put into my computer correctly or is missing files due to dial-up interruption and/or  the length of time required to download via dialup  from Windows into my computer;

                Now my question is:  must i use that 'download' for the above reason? (possibly corrupt download)

                Could i just go to Update area and do a 'new/fresh download now that i have highspeed internet which shojuld only take about 29 minutes at most and be assurred that what i'm downloading is 'all there' - lol - and can i choose to save it to desktop to install after i perform all the gymnastics required to insure a 'good install '?

               If your reply is affirmative, what do i do about the long-existing file SP3 sitting in Update waiting for me to 'click to install' ?! 

I did a search for the KB file 936929 sitting waiting to be 'installed and it's not showing on my computer...which i guess is good ?

               well now you know my long, sad story ... next hobby will be knitting ...course i'll have to watch those knitting needles and not puncture the furniture !!!   thanks again !!  YOU'VE BEEN GREAT ! Edythe

Kudos0

Re: could security updates cause this ?

PS To my reply just now:

                           i've been reading about unhappy people with unsuccesful installs of sp3 and that is what is worrying me....  i know i updated to sp2 a long time ago even with dialup and had no problems but i'm older and less wise - LOL ...

           Also the update link you gave me was for updating SP3 to several machines, etc... and you also listed a single site that turned out to be the 'update' area similar to what i get when i click for my own program/computer ... at the 'general update' that looks like what i have i can download the new SP3 and im assuming i am bypassing what is sitting in my own 'update' area when i click on tools/windows update - but they look identical - is this alright ?  thanks again Edythe

Kudos0

Re: could security updates cause this ?


Turbo wrote:
Edythe, I agree with Tech83 that you should upgrade from SP2 to SP3, but I also believe that most if not all of your problems could be caused by IE6. I would not recommend the use of such an outdated browser as IE6. I use Firefox as my default browser and IE8 as my secondary. Either one is a vast improvement over IE6. Why not download Firefox and give it a try? You can always uninstall if you don't like it. Best of luck whatever you decide.  Firefox
Hi Turbo - as you can tell by my reply to Tech 83's post i am a scared rabbit when it comes to playing with computers... as i explained to Tech83 i do a lot of post-reading where people are unhappy, unsuccessful and have major problems after installing 'this/that' including firefox/ win. 7; i.e. 7-8 .... but there has to be 'happy' people out there !!!   but i haven't found any sites quoting them !     i really appreciate your input - it's 'my' problem - not you !    regards, Edythe 
Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

The chkdsk /r is run from the command prompt to instruct the computer to check on the storage center (where Windows lives) and make sure it is in good health.  It is similar to you or I going to the doctor for a checkup.  Chkdsk is an abbreviation of Check Disk.  The tool is also accessible by clicking on Start>My Computer>Right Clicking Drive C: then left clicking on Properties>Tools Tab>Check Now. Place a check mark in both boxes and click on Start.  You will be asked if you want to schedule the scan to run at the next system start (wording may very).  Click on Yes. Click on Start>Turn Off Computer>Restart.  The check will begin once the system has started up again. (Please note it will not load the Welcome Screen/Desktop til the check is finished and the system has automatically restarted.)  This does not cause any harm to your system.  I recommend downloading a fresh copy of XP SP3 to your system after you have followed the instructions provided previously. (It is safe to download the file to your desktop) Do not install the update once it is downloaded.  Restart the computer and tap the F8 key until you see a list of options, select Safe Mode w/ domain controllers only (wording may very), press enter twice.  Once the system has finished loading, if you are not automatically logged in log into the Administrator account. When asked if you want to start a System Restore select no; if you are asked if you want to continue using safe mode select yes. (Some PC manufacturers change the wording on this screen.)  Once you are at the desktop double click the file and click next following on-screen prompts.  Once the update is installed you will need to restart the system and let it load Windows.  If necessary log in and wait for the system to complete loading the start up items after about three minutes restart the system again.  This will give Windows a completely fresh start to work with and ensures that all is fine.  Once you are back at your desktop run the disk defragment to organize the newly installed service pack for optimum use.  (During install of the fresh SP3 the old should be removed from the system automatically.)  I do not recommend installing any other browsers on your system at this time. Only install updates to the one you have; this does include the latest version of IE which version 8.  But install it after you have had XP SP3 installed for a couple of days. (Answer to first post.)

Kudos0

Re: could security updates cause this ?

Hi! Edythe,

The link I provided allows for a backup copy to be made for use if needed at a future date.  The file is the file I used on my own system for a much better installation experience.  The SP3 file I sent the link to you is known as the redistributive version it contains more update information than the one offered on Windows/Microsoft Update.  You are correct in that you will be completely bypassing the one found on tools>Windows Update.  The files are identical in size for some PC's and not others but it is quite alright.  Some refer to the version I am instructing you to use as the PC Technicians version, while it does the same job, it is much more capable of handling the possibilities that some updates might be missing or a different version being present.  I use this version on every PC that I service.  I have seen many failed XP SP3 installations become successful with this version of SP3.  I hope this helps ease any concerns you have.  I am always here to help when you need it.  (Answer to Second Post)

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,   HELLO Tech83:  what i will do is write inbetween your reply/instructions which i will print out to follow:

The chkdsk /r is run from the command prompt to instruct the computer to check on the storage center (where Windows lives) and make sure it is in good health.  It is similar to you or I going to the doctor for a checkup. o.k.  goodness knows i want a 'content' computer !   Chkdsk is an abbreviation of Check Disk.  The tool is also accessible by clicking on Start>My Computer>Right Clicking Drive C: then left clicking on Properties>Tools Tab>Check Now. Place a check mark in both boxes and click on Start.  You will be asked if you want to schedule the scan to run at the next system start (wording may very).  Click on Yes. Click on Start>Turn Off Computer>Restart.  The check will begin once the system has started up again. (Please note it will not load the Welcome Screen/Desktop til the check is finished and the system has automatically restarted.)  This does not cause any harm to your system o.k . found it!  is this something that should be done as 'routine' maintenance?  i have never done it since i never knew about it ! .  I recommend downloading a fresh copy of XP SP3 to your system after you have followed the instructions provided previously. (It is safe to download the file to your desktop)  O.K. found your link/download (per your next reply after this)  and have it 'saved' to my Favorites - the link 'you' recommended over the standard 'update -area download Do not install the update once it is downloaded.o.k.  before i do the download/save to disk, while it is downloading should i disable NISS 2009? i do know to close other programs tho during the download  Restart the computer and tap the F8 key until you see a list of options, select Safe Mode w/ domain controllers only (wording may very), press enter twice.  Once the system has finished loading, if you are not automatically logged in log into the Administrator account. not sure i fully understand the sentence in blue When asked if you want to start a System Restore select no; if you are asked if you want to continue using safe mode select yes. (Some PC manufacturers change the wording on this screen.)  Once you are at the desktop double click the file and click next following on-screen prompts.  Once the update is installed you will need to restart the system and let it load Windows.  If necessary log in and wait for the system to complete loading the start up items after about three minutes restart the system again.  This will give Windows a completely fresh start to work with and ensures that all is fine.  Once you are back at your desktop run the disk defragment to organize the newly installed service pack for optimum use.  (During install of the fresh SP3 the old should be removed from the system automatically.)  I do not recommend installing any other browsers on your system at this time  naw - no intention of doing that anyway. Only install updates to the one you have; this does include the latest version of IE which version 8.  But install it after you have had XP SP3 installed for a couple of days. (Answer to first post.) o.k. understood ... i will first do the download /save to disk once i get your instructions insofar as the necessity of disabling NISS2009, incl.firewall...you realize i'll be a nervous wreck so i'll take one step at a time, the first being to download SP3  then printing-out your above instructions then psyching myself ''up' to level 10 of 'senior'-guts (or 'senior-stuidity' ?)  at attempting this on my own... LOL  


Kudos0

Re: could security updates cause this ?

Hi! Edythe,

Yes, the maintenance steps I provided should be performed as routine maintenance, I would suggest performing the tasks outlined previously in this post (Disk Cleanup, Disk Check/Check Disk, Disk Defragment) once a month to keep the system running at peak performance.  You do not have to disable NIS 2009 it will download in excellant condition with NIS 2009 completely operating at its full capacity. As far as the sentence you highlighted in blue, on some systems the computer is setup to automatically load a certain account (user profile- typically on called Owner).  It is okay to install the SP3 software in this account.  An alternative to installing SP3 is to use the regular Safe Mode on the options menu brought up by tapping the F8 key during system startup instead of using the domain controllers only option; the steps are the same for either beyond that point.

If you need further assisstance prior the installation of XP SP3, feel free to ask.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

Yes, the maintenance steps I provided should be performed as routine maintenance, I would suggest performing the tasks outlined previously in this post (Disk Cleanup, Disk Check/Check Disk, Disk Defragment) once a month to keep the system running at peak performance.HELLO !!  well since you last wrote, I got brave and did the 'disk check/check disk' maintenance just to get the 'hang' of it ( it was the first time) !!! took a long long time (always do the other 2 routinely)... it wasn't as scary as i thought it would be - found it easily, checked both 'options' and off it went !  

            You do not have to disable NIS 2009 it will download in excellant condition with NIS 2009 completely operating at its full capacity. Today, i became 'brave' again and downloaded SP3 from the link you provided without a hitch, saved to desktop and it's 'ready' to do !! (NISS was running as you instructed).

               As far as the sentence you highlighted in blue, on some systems the computer is setup to automatically load a certain account (user profile- typically on called Owner). Yes!  that's how i am listed in the C.P./User Accounts - not my 'name' - just ''owner' as the 'only' account active... It is okay to install the SP3 software in this account.  An alternative to installing SP3 is to use the regular Safe Mode on the options menu brought up by tapping the F8 key during system startup instead of using the domain controllers only option; the steps are the same for either beyond that point.  

O.K. ..now here are my (hopefully) final questions for you:

          1. Forgive my stupidity, but are you saying since there is the 'owner account' set up under ''user account' in the C.P. i do 'not' have to complete the installation via the 'safe-mode' - that the way the system is set-up it's safe-enough just to click on install from desktop  (after doing the other steps of 'preperation');

           2. I also today (!) updated my printer/drivers as 'suggested' in 'optional hardware' to install;

           3. another optional piece of hardware is this:  Conehant systems modem-Pc1 soft Data Fax modem with Smart Pc.... do i need that ?  haven't done it yet;

           4.  Under 'optional' software i did only the two you recommended and left the two others that really need sp3 in order to download properly  and that they  will be included when i install sp3 (win search 4.0 and remote desktop connection);

           5.  remaining under 'optional software' is Win Media Player 11; and Update for WMDRM medial palyer KB891122....are 'these' necessary to install BEFORE i install sp3?   

        6.  Even tho i tried-out  'disk check disk/disk check' today and updated any required 'drivers' of other programs (in this case, my printer) and even tho SP3 was downloaded and 'saved' at desktop today, i'm not ready to install today, so do you think it's o.k. to start from the beginning of the 'list' of pre-installation items and repeat the check disk/disk check again after i do a full system scan and continue-on with the list ?  i.e. do all the 'steps' as IF i had just downloaded/saved  sp3 ?   Truthfully?  i'm all 'downloaded-out' by now ! LOL   

           I hope i haven't totally confused you --- but i'm feeling more 'sure' of myself now thanks to you ! i couldn't have done all of this without you !!!     best regards - Edythe

If you need further assisstance prior the installation of XP SP3, feel free to ask.


Message Edited by EDYTHE on 11-01-2009 04:44 PM
Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

I am glad to see your reply.   In running check disk/disk check the first time is usually the longest, the next one will be shorter by how much depends on your system.  If you want to run the maintenance routine then absolutely yes you may; but it must be run after the installation of SP3 as well, further instruction on that will be presented later in this post. Make sure Windows automatic update is enabled by clicking on Start>Right click on My Computer>Select Properties> Automatic Updates (at the top portion of the dialog box)> Click the little circle next to Automatic Recommended>click Ok.  When you are ready to install the best method will be to restart the computer press F8 to bring up the startup men (F8 must be pressed before you see the Windows logo w/the scrolling bar below the logo).  Once at the startup menu use the arrow keys to select the Safe Mode option at the top of the list.  Press Enter twice and wait for the Windows welcome screen and then wait about two minutes then click on the item labeled Owner.  When the dialog box comes up click yes to continue in safe mode. Wait for about three minutes to give Windows enough time to complete startup routines.  Locate the XP SP3 installer file you downloaded to your desktop and double click it.  Click Next> Select I agree in the license agreement (it is pretty much the same as the one XP SP2 had), then click Next>Wait for the installation to complete.  Once it is complete click on Finish, this will automatically restart your computer.  Once the computer has finished starting up let it set for about three minutes then manually restart the system again.  This will confirm successful installation of Windows XP SP3 and gives Windows a fresh start using the new Service Pack.  Once the system has started up run Disk Cleanup and Disk Defragmenter as you normally would.  Once this is completed go to Windows/Microsoft update and perform a custom scan for updates.  Select to install the Modem Driver (if still present, SP3 may have installed for you), Windows Media Player 11, and Update for WMDRM.  Select download and install, the download and installation will proceed as normal and you do not need to disable NIS either. 

P.S.  If you feel more comfortable in starting from the beginning of the list of steps then please do, an extra layer of precaution never hurts.  Please do not hesitate to ask any further questions you have.  I am happy to be of help.

Kudos0

Re: could security updates cause this ?

Good Morning Tech 83

                   wow you really broke it all down for me in your last post - I copied it all - o.k. i'll do the 'safe mode' install - i think i can handle it without quivering in a corner (well, maybe a little?)  

                   Anyway, am i correct to assume doing all of what you said should be while i'm disconnected from the internet ? if so, when do i 'reconnect' ? (i simple unplug the little cable line' from the back of my stand-alone modem that our cable company supplied;

                   When i right-click on the NISS icon, i see the options to'' disable a/v auto- protect'' but  it gives the option of also disabling its  firewall or is that just redundant because i'm disconnected from the internet but 'if' i still want to disable the firewall is that o.k. ? (belt/suspenders) ..no option to disable ''spyware' tho.

                      I understand it's not necessary to disable NISS when back at normal screen/updates/to finishe the 'optional' items still remaining ...  

                     I think i'm getting 'brave' (or numb?) and will tackle this ...but i have to choose a time when there will be no 'family' interruptions...total peace and quiet (it does exit, doesn't it ?!)

                    Many many thanks again for all your hand-holding and patience !!!!   Edythe !!! 

Kudos0

Re: could security updates cause this ?

Hi! & Good Morning Edythe,

Yes, it would be wise to disconnect the Internet cable from the computer.  You may reconnect the Internet cable after the manual restart of your computer.  There is no need to make any changes to NIS during this procedure.  The Antivirus component is different from the Firewall component of NIS.  The Service Pack 3 installer will exit completely on the manual restart of your computer.  You are Welcome; if you need further assisstance please ask.

Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

A reminder do not install the Windows Search 4.0 update on your system; it will cause problems with NIS.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! & Good Morning Edythe, 

oh my gosh Tech 83-  i was at the end of this post /my reply when i realized i was typing in CAPS!! i know the 'rule' about that one and i really do apologize but i didn't want to 'retype' all over again ... i hope you understand it was not intentional and i wasn't shouting .... ach - i feel awful ..anyway here's your reply and mine inbetween (edythe)

Yes, it would be wise to disconnect the Internet cable from the computer. ALRIGHT I'LL TOTALLY DISCONNECT WHILE I'M DOING ALL THE 'PREP''  (AGAIN TO PLAY SAFE) AND WHEN I SIGN-ON TO THE 'SAFE MODE' .

           I TRIED  A 'TRIAL-RUN' OF GETTING INTO THE SAFE-MODE SINCE I NEVER USED THE S.M.! ...I SAW IT OFFERED THE 'ADMINISTRATOR OR 'OWNER' CHOICE AND I CHOOSE 'OWNER' - WASN'T THAT WHAT YOU SAID TO CLICK ON TO LAUNCH WINDOWS WITHIN THE SAFE MODE? ?   I DON'T UNDERSTAND THE DIFFERENCE SINCE I'M ONE AND THE SAME ...THERE IS NO OTHER USER EXCEPT ME BUT IT'S STRANGE I SAW 'BOTH' LISTED AS A CHOICE BECAUSE WHEN I GO TO C.P./ 'USER ACCOUNTS'  THE ONLY CHOICE THERE IS ''OWNER/ADMINISTATOR - ALL IN ONE  !!  BUT THEY  WERE DIFFINITELY LISTED AS SEPARATE CHOICES  WITH THE SAFE MODE '' ..

           . You may reconnect the Internet cable after the manual restart of your computer. O.K.

             There is no need to make any changes to NIS during this procedure.  The Antivirus component is different from the Firewall component of NIS.  SO YOU'RE SAYING THAT I SHOULD DISABLE THE A/V -AUTO PROTECT (I DO THAT BY CLICKING ON THE NISS ICON IN MY TASK BAR) BUT 'NOT' THE FIREWALL - IT'S NOT NECESSARY ?  The Service Pack 3 installer will exit completely on the manual restart of your computer. O.K.    You are Welcome; if you need further assisstance please ask. THANKS AGAIN !

                 YOU ALSO WROTE AGAIN 'NOT' TO INSTALL THE 4.O WINDOWS SEARCH  UPDATE ALRIGHT - WILL NOT BUT HERE'S THE PROBLEM:   IF I SET 'UPDATES' TO 'AUTO' IT WOULD INSTALL ANY/ALL UPDATES OFFERED....IS IT O.K. IF I MAKE THE CHOICE OF ''NOTIFY ME  OF NEW UPDATES''  AND THEN I CAN DECIDE 'WHAT' TO INSTALL?   (RATHER THAN 'AUTO-DOWNLOAD/INSTALL' OPTION?)  MANY MANY THANKS !!! EDYTHE

Hi! Edythe,

A reminder do not install the Windows Search 4.0 update on your system; it will cause problems with NIS.


Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

No sweat on the all caps; mistakes happen it is how we learn.    Being offered the Administator and Owner accounts in safe is not unusal at all.  The Administator account in safe mode is used in the event that you are unable to access the Owner account; think of it as a safety net.  Is alright to go ahead and use the Owner account since it is your primary account.  The Administator account is included when Windows is installed and the Owner account is typically created by system manufacturer for the user (purchaser) of the system.  The Owner account is where system manufacturers install the software included with your system so it is quite excellant to use the Owner if you are the only user of the system.  There is no need to disable NIS at all; safe mode will load the necessary programs needed to complete the installation of SP3 on your system and NIS will not interfere.  This is how I installed SP3 on my system and it is how I install it on my clients computers as well and nothing bad has ever happened.  Windows Automatic Update will not download the Windows Search 4.0 update as it is an optional update, so it is safe to leave Windows Auto Update running, you just simply ignore when you go to install the other updates.  If need further assisstance don't hesitate to ask.  We will cover updating other software later; this is essential to keep your system running at peak effiecncy and security.

Kudos0

Re: could security updates cause this ?

Hello Tech 83 - Thanks for understanding about the ''caps' ...i had been 'called on the carpet' in the past about that !!! Also thanks for explaining about the administrator/owner and will choose 'owner' ...and how to 'set' the Auto-Updates... i didn't know that 'optional' updates were 'not' auto-downloaded... you live and learn !  LOL

                          You realize i have to psych myself 'up' to do this installation (i'm a 'senior')  ....but i read that after April 2010, Microsoft will not be supporting SP2....   but it's a tad worrisome reading posts within the Norton Forums and other forums with complaints about terrible results after their  installation of SP3. ...

                           i have backed=up my ''favorites'/email addresses  and have discs for 'reinstalling' my printer and there is a 'recovery' disk for my compuer .. it is an EMachine with an intel Pent.4;  519K/160 GB sata hard drive 7200 pm with 8 MB cache  memory is 512 MB ddr sdram ... i have to say that people may 'scoff' at the EMachine but i'd get another in a heartbeat.... i've had no problems and their support is amazing ...

                           When i get the nerve to install the program i will let you know in case i 'disappear' ... unfortunately the 'more' you know - the 'more' you realize what you don't 'know' and that's where i am now ...in the far past, when i updated to SP2, i didn't 'know' to worry !  LOL    Best regards - Edythe

Kudos1 Stats

Re: could security updates cause this ?

Hi! Edythe,

I recieved notice about SP2 support being discontinued by Microsoft just this morning; the notice got hung up in e-mail security.  It is a well written notice and also well protected; copy and past actions are not allowed nor is printing.  Good Luck on the installation procedure.

Kudos0

Re: could security updates cause this ?


Tech83 wrote:

Hi! Edythe,

I recieved notice about SP2 support being discontinued by Microsoft just this morning; the notice got hung up in e-mail security.  It is a well written notice and also well protected; copy and past actions are not allowed nor is printing.  Good Luck on the installation procedure.


Hello Tech 83...

                I googled it all and did i see 'correctly' that Microsft will also discontinue support for I.E. 6?!   did see about SP2, so i have to get brave, bite the bullet and do the install of SP3!    I'm really alright with doing that now ...i doubt i would even consider it if you hadn't been so patient and helpful ... again, many thanks !!!   (will keep you posted !)

ps:  rec'd the notice for an update that fixed an Oct.09 'cumulative' update -- course i installed it and voila!  that site i sent you that wouldn't 'load' is now smooth as silk !!!  well there's at least a 'reason' for what happened ..LOL

Kudos1 Stats

Re: could security updates cause this ?

Hello Tech 83 ... remember i told you I.E. was launching that paper's site without problems after i did the most recent update that took care of the 'cumlitive-Oct,2009' update??  well i spoke too soon - it's acting squirrley so there's not doubt i have to  do the SP3 update...

                     Several friends swear by Mozella/Firefox/Opera and gave up using I.E.... (course they're not computer-guru's so i don't know how much to rely on their opinons;

                     Is there on you prefer?

                     can i download from which one from its website and do the same 'precautions' i'd do when updating SP3 (same pre-load steps)?

                     Will I.E. play nice with any of them?

                      Will NISS 2009 also play nice ?

 I'm assuming as long as i don't 'launch' I.E. there should be no 'conflict' problem;              

                     If there 'are' problems is it simply a matter of going to 'add/delete' or using the new browser's 'uninstall if one is supplied ?

                     Lastly ...if i'm going to install/use one of the above browsers, should i do that first - try it out ''before'' i go thru the gymnastics of installing IE SP3 ?

                      Thanks so much !!!   edythe

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