• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Crashplan install

2 days ago, my Crashplan installation disappeared. I certainly didn't do it. Crashplan is an incredibly reliable piece of software. It just never flakes out. I downloaded the install package from crashplan.com and Norton flagged it as "unproven" and wouldn't allow it to run. I had to over-ride it to install. I opened a case with Symantec. They did not deny that Norton uninstalled Crashplan. The wording was vague, but the implication (as I interpret it) that Crashplan somehow became suspicious and Norton removed it. I welcome Symantec to jump in here and help clear this up. I was without backup for almost 3 days, which can be catastrophic. Had I lost data for a customer.... well, that loses a customer!

Replies

Kudos0

Re: Crashplan install

crashplan-x64_4.5.2_win.exe Threat name: WS.Reputation.1
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
Very New
This file was released less than 1 week  ago.
Medium
This file risk is medium.
Source File:
crashplan-x64_4.5.2_win.exe
File Actions
File: c:\users\bjms\desktop\ crashplan-x64_4.5.2_win.exe Removed
File Thumbprint - SHA:
246fcdce6a401586a5804151170ee8bb5cb4ca45a4b0a8cf14c9ee8055c76469


Symantec WS.Reputation.1
http://www.symantec.com/security_response/writeup
Clarification on WS.Reputation.1 detection
https://community.norton.com/forums/clarification-wsreputation1-detection

For second opinion choose File and / or Search hash at VirusTotal or upload file to VirSCAN and/or Jotti and/or submit to Symantec for review analysis > see > How to report false positives

Kudos0

Re: Crashplan install

Why did Norton uninstall Crashplan that had been on my system for over a year? What is the next thing that it's going to uninstall?

Kudos0

Re: Crashplan install

P. Davies: Why did Norton uninstall Crashplan that had been on my system for over a year? What is the next thing that it's going to uninstall?

....does crashplan auto-update.....

Kudos0

Re: Crashplan install

I don't believe it does. I have done updates manually in the past.
 

Also, the tech said he would send via e-mail instructions on how to set up my Norton so that it "trusts" the things I want. I was told the e-mail would take 30-60 minutes to arrive. That was over 4 hours ago. I don't have that e-mail yet. Yes, I've checked spam

Kudos0

Re: Crashplan install

Kudos2 Stats

Re: Crashplan install

I know I'm a little late to the party, but being somewhat knowledgeable about Crash Plan, I wanted to add a little information that the OP might find useful:

1) Crash Plan definitely does auto-update, most recently to version 4.5.2, with automatic upgrades having begun on January 12, 2016. See: https://support.code42.com/Release_Notes/CrashPlan_For_Home/4.5.0#Mainte...

2) If missing a backup is critical, then you should be using Crash Plan's notification facility.  These notifications come from the Crash Plan server, not from your PC. You will be notified via email if you miss even one day's backup, if that's how you configure it.

In your Crash Plan client, Select "Settings" on the left frame. Then, under "Backup Status and Alerts", select "Configure". You can then select to be alerted as often as every day if your computer is not backed up.  Again, these alerts come from the Crash Plan server, not your PC, so you will get them no matter what the reason for the missed backup, even if your computer is powered down.

Kudos0

Re: Crashplan install

Ugh. Auto-updates make me sad in general. Whenever possible, I set software to notify me and ask me what I want to do. Thanks for finding that tech note. Looks like the auto-updates are a recent addition to Crashplan.

Thanks for the config tip. I should tighten-up my settings. I get a "hey, your backup hasn't worked in 3 days", but I need to set that to 1 day.

I have an open case with Crashplan. It appears that I'm not the only person who has had this same problem. I'm guessing this is something Code42 and Symantec have to iron out.

Kudos0

Re: Crashplan install

P. Davies,
..... I asked if Crashplan Auto-update because Symantec employs the wisdom of crowds.   So,  Norton may flag WS.Reputation.1 Permalink with.....
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
Very New
This file was released less than 1 week  ago.

Kudos0

Re: Crashplan install

Yes, I understand WS.Reputation.1. For a lot of freeware out there (GitHub, Sourceforge, etc.), I get it. But we're talking about an update to an existing product (which is not WS.Reputation.1) that I pay for from a reputable, well-understood company. I'm guessing that this doesn't happen with Microsoft updates. Do the first 5 people that download a KB get "sorry, it's really new, we quarantined it"? I'm guessing the Symantec community does not have to lobby Symantec to white-list Microsoft software updates.

I am not interested in wasting my time on reporting false-positives. This is something that Symantec and Code42 need to work out.

Kudos0

Re: Crashplan install

P. Davies:  I am not interested in wasting my time on reporting false-positives. This is something that Symantec and Code42 need to work out.

Okay, I hear ya'.  Reporting takes 5min.  User feedback / telemetry is industry standard.
Maybe ask Code42 to https://submit.symantec.com/whitelist/isv/
You may run files you deem safe and you trust.  

But we're talking about an update to an existing product

New versions of software should be submitted for whitelisting as they become available.|

Kudos0

Re: Crashplan install

pd

I take it you are using Crashplan on a Windows machine .... if so what version of Windows. If not what OS ?

Just in case it's relevant ....

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.