Kudos0

credit card compromised 2 hours after renewal

Posted: 27-Apr-2022 | 3:10PM · 5 Replies ·

I renewed my norton product today with a chat agent.  2 hours later I found out that the credit card I used had been compromised.  $74 was charged to some website in Orly, France.  Just giving a heads up.  Apparently the Norton staff can't be trusted?  The person I chatted with also wanted access to my computer which I found kind of odd.  

Replies

Kudos0

Re: credit card compromised 2 hours after renewal

Posted: 27-Apr-2022 | 3:26PM · Permalink

Hello. Did you use the chat services here? https://support.norton.com/sp/en/us/home/current/contact?inid=community-...

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: credit card compromised 2 hours after renewal

Posted: 27-Apr-2022 | 3:59PM · Permalink

I accessed the chat through the website after logging in

Kudos1 Stats

Re: credit card compromised 2 hours after renewal

Posted: 27-Apr-2022 | 4:02PM · Permalink

https://support.norton.com/sp/en/ca/norton-360-deluxe/current/contact-ch...

Kudos0

Re: credit card compromised 2 hours after renewal

Posted: 27-Apr-2022 | 10:18PM · Permalink

Did you initiate the renewal, or did you respond to an unsolicited request to renew?  Did you click a link in an email or something similar?

Kudos0

Re: credit card compromised 2 hours after renewal

Posted: 28-Apr-2022 | 6:04AM · Permalink

@FUZION Your issue has been reported to a forums Admin for escalation. Please watch your forums messages inbox for a private message, and/or, someone Norton touching bases here in the thread. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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