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I purchased Norton 360 deluxe and do not see a crypto mining option. I've redownloaded and restarted my computer and that didn't work either. I'm using a Lenovo Ideapad Gaming with a Ryzen 5 5600H and Nvidia GeForce GTX 1650 with 8GB memory and 512 GB SSD
Posted: 15-Oct-2021 | 5:22PM · Permalink
Have you ran live updates to see whether there are product update available, installed and rebooted?
SA
Posted: 16-Oct-2021 | 5:24AM · Permalink
I did. Still hasn’t worked. Support was useless too.
Posted: 16-Oct-2021 | 7:03AM · Permalink
What part of the world are you in? This Product Announcement blog notes that the feature is initially released for US customers.
Posted: 18-Oct-2021 | 1:54PM · Permalink
In order to assist I need a bit more information on that specific card.
Can you send me the Device ID per these instructions: https://nvidia.custhelp.com/app/answers/detail/a_id/2040/~/identifying-t...
If you can't find NVIDIA Control Panel as an option we can walk through doing this through the device manager as well.
Posted: 19-Oct-2021 | 9:03AM · Permalink
@Michael_Shavell The op has already indicated their GPU is Nvidia GeForce GTX 1650. Just an fyi heads up.
If their model specs are correct as shown in the Nvidia website they are at 4GB video memory, which doesn't meet the minimum for Crypto set by Norton. OP original statement was they have 8GB. The "standard" memory configuration is 4GB.
SA
Posted: 19-Oct-2021 | 9:26AM · Edited: 20-Oct-2021 | 4:47AM · Permalink
The viability API accepts the Vendor ID and Device ID so I was going to see if we excluded this from the list of capable GPU's.
@SA - Thanks for the details though we can't approve a 4GB card as currently the ETH DAG is ~4.7GB so the card wouldn't be able to hash this Crypto so I am certain with the information you provided we wouldn't have added that specific card.
Oddly this does not always stand true though as with AMD 400 & 500 series we found there are some configurations that share Device ID's which is why if this card is reporting 8GB we might be able to flip to viable depending on some other factors. I have yet to find an NVidia card that did this however it is possible one may appear.
@spankincats - if you are certain on the 8GB I can have a more detailed look.
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