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Posted: 25-Sep-2021 | 7:43AM · 29 Replies · Permalink
Posted: 25-Sep-2021 | 8:11AM · Permalink
Same for me 0.010620965026 ETH been more then a week now
Posted: 25-Sep-2021 | 8:14AM · Permalink
Posted: 25-Sep-2021 | 8:22AM · Permalink
Posted: 25-Sep-2021 | 1:28PM · Edited: 28-Sep-2021 | 3:09AM · Permalink
yep i just got this message back on twitter, we should all call
Hi there! We're really sorry to hear that. We understand your concern regarding Norton Crypto. We have a dedicated team who can assist you with this and you can reach them via, <removed> Mon-Fri between 7 AM -5 PM MST.
[Edit: The number is no longer available.]
Posted: 28-Sep-2021 | 4:37AM · Permalink
Hi,
Can you please check now and confirm if this issue has been resolved? Thank you.
-Gayathri
Posted: 28-Sep-2021 | 5:10AM · Permalink
Mine still shows no money in my wallet and says pending payout .004168
Posted: 28-Sep-2021 | 8:30PM · Edited: 28-Sep-2021 | 8:34PM · Permalink
It looks like mine payed out tonight at 7:21 pm EST.
Gayathri, has this issue been fixed and we should get the payouts on time now?
Posted: 29-Sep-2021 | 5:01AM · Permalink
It may seem arbitrary when the payouts happen, however when you hit the minimum, we take into account the current gas fees when moving the money. See here https://ethereumprice.org/gas/ for the recent history of gas prices. What you will notice is that lately gas fees have been very high and very unstable. This is causing a lot of uncertainty of when payouts can actually happen.
Posted: 29-Sep-2021 | 5:08AM · Permalink
Thank you Matt, that helps. the first couple times I got paid out right away, then after the client update it took over a week so it seamed like something was wrong. This does make sense to me and appreciate the info.
Posted: 15-Oct-2021 | 11:25AM · Permalink
I have the same issue. Spent several hours with support....no use. All they do is to transferr me to other agents and it is going in ciricles with no resolution. Case number 65508620 no help it is not resolved.
Posted: 15-Oct-2021 | 11:43AM · Permalink
Posted: 15-Oct-2021 | 12:30PM · Permalink
Honestly, if you plan on continuing to mine using Norton Crypto, I would leave the ETH in your Norton wallet until you are done mining. You are going to lose 60 to 70% in gas fees if you transfer it to coinbase as soon as you reach the payout level. The gas fee is a set fee per transaction, not a percentage. So if you are transferring $15, you will pay between $8 and $10 depending on the gas fees at the time. But if you were transferring $1000, the fee would still only be $8 to $10.
So, if you plan to continue to mine using Norton Crypto, it is best to leave your ETH in your Norton wallet until you really need to take it out.
Posted: 15-Oct-2021 | 1:38PM · Permalink
Posted: 20-Oct-2021 | 1:37PM · Permalink
Norton isn't worth the time or trouble. You let them use your PC nonstop to mine and then they charge you 63% on cash out to coinbase when they say flat out their fee is 15%. Went to cash out today and they literally wiped me clean of almost everything I mined. Thieves and Liars. There are mining rigs that charge you 1% FLAT to transfer your crypto to coinbase. Norton needs to stop the greed. I will be finding a new antivirus company and turning off their ability to use my setup permanently. Not worth the increase in Kw used and wear and tear on your system.
Posted: 20-Oct-2021 | 2:21PM · Permalink
First the fee you are talking about is not from Norton or CoinBase, this is the gas fee for moving ethereum. You can check here to see the price over time: https://ethereumprice.org/gas/(link is external)
Posted: 28-Oct-2021 | 11:09AM · Edited: 28-Oct-2021 | 11:10AM · Permalink
Thanks Matt, that's actually very useful information, and I was wondering about that issue. I'm not going to bother setting up any mining rig outside of Norton (purely out of convenience), but I'll wait till I have a decent amount before transferring it so I can avoid the Gas fees a few times. Thus, it doesn't matter how fast or slow the Norton wallet updates.
Posted: 30-Oct-2021 | 4:46AM · Permalink
Gas fees may be up but Elereum value is up too so that's something to think about...it's value can go down too so if you have a lot of it, it might be best to get $$$$ before it drops in value...have to get it to Norton wallet before anything can happen though...hmm
Posted: 30-Oct-2021 | 4:54AM · Permalink
remember everything is based on ETH not on $, so it doesn't really matter when ETH goes up or down the transaction fees are also in ETH
Posted: 30-Oct-2021 | 5:43AM · Permalink
Posted: 30-Oct-2021 | 5:57AM · Permalink
Given the gas fee right now of 148 gwei, we would not move $27 worth of ETH with a transaction fee of 50%, that doesn't make sense.
Posted: 01-Nov-2021 | 2:54AM · Permalink
Hi everybody!
Looks like I have same problem, its keeps mining but no transfer to Wallet since October 17th and I'm almost twice over 0.004 minimum pay,
Is this also FN gas fee related?
Posted: 02-Nov-2021 | 12:25PM · Permalink
there is no "payout problem" AFAIK, but based on gas prices (being very high) it may show "pending payout", the updated screens (coming soon, it has been released but it will take a while to get to everyone) is a little easier to understand
There are currently 4 users online.
Re: Crypto not paying out
Posted: 29-Sep-2021 | 5:01AM · Permalink
It may seem arbitrary when the payouts happen, however when you hit the minimum, we take into account the current gas fees when moving the money. See here https://ethereumprice.org/gas/ for the recent history of gas prices. What you will notice is that lately gas fees have been very high and very unstable. This is causing a lot of uncertainty of when payouts can actually happen.