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Posted: 15-Sep-2021 | 2:34PM · 20 Replies · Permalink
My computer meets all the specs for the crypto requirement. I'm signed up for EAP and have used the LiveUpdate many many times as well as restarted my pc several times. All my drivers are up to date. I had the option and it worked a couple weeks ago, but it disappeared and now I can't access it. I'm not sure what's wrong
Posted: 16-Sep-2021 | 1:16PM · Permalink
I had this happen to one of my computers that I was using to cryptomine. I ended up having to uninstall Norton 360 and then reinstall it. The crypto option popped back up shortly thereafter. Make sure to restart your PC between the uninstall and reinstall. Good luck!
Posted: 16-Sep-2021 | 8:01PM · Permalink
Thanks for your response @Iluv2game I tried multiple times, restarting before, in-between, and after uninstalling/reinstalling. Still no mining option for some reason. I've also tried resigning up for EAP, but that didn't change anything. I'm not sure what else I can try
Posted: 08-Oct-2021 | 1:40PM · Permalink
it would be helpful to know what GPU card you computer has, also if this is the first time you are trying Norton Crypto or you have used it in the past
Posted: 08-Oct-2021 | 1:55PM · Edited: 08-Oct-2021 | 1:56PM · Permalink
This is my first time trying this and my current video card is a 2080 ti 12 gig. my two other pc has a 1660 ti and 2080 super and it works fine.
Posted: 09-Oct-2021 | 7:39AM · Permalink
On the machine that it doesn't show up can you make sure you are logged in and reboot to see if it shows up?
Posted: 09-Oct-2021 | 4:38PM · Permalink
i mean for you to login to the norton 360 application on windows, upper left corner is where the login button is
Posted: 11-Oct-2021 | 10:55AM · Permalink
Another person with a new computer (WIN 10) 3060TI in it and the option for crypto doesn't show up (but does on another laptop under the same license). Tried reinstalling, nothing - tried EAP and confirmed country - nope. Waited a day and a half still nothing. Ideas? Thanks.
Posted: 13-Oct-2021 | 8:42AM · Permalink
I had Crypto mining on my computer. When I did a restart, Norton crashed and I had to reinstall. When that happened, the crypto option was gone along with my wallet.
Posted: 13-Oct-2021 | 11:51AM · Permalink
we have identified an issue on re-install where the GPU checker fails in some instances and people no longer see the tile for Norton Crypto
your wallet is safe and still part of your account and can be accessed through this link:
Posted: 15-Oct-2021 | 11:05AM · Permalink
mine also disapearred after reinstall and i am logged in and restarted,
Posted: 15-Oct-2021 | 11:08AM · Permalink
my mining now has come back but i also met the minimum balance and my wallet still says 0
Posted: 20-Oct-2021 | 3:43PM · Permalink
Hi @bowling maniac,
I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks.
-Gayathri
Posted: 20-Oct-2021 | 5:33PM · Permalink
see attached - had to change the extension to allow upload to zip
Posted: 21-Oct-2021 | 4:01PM · Edited: 21-Oct-2021 | 4:14PM · Permalink
I have been mining for about 2 months but yesterday morning the tile was gone. I have tried reinstalling but the tile has still not returned.Is there a fix for this?
UPDATE: I uninstalled and reinstalled my GPU through Device Manager and that seemed to fix the issue.
Posted: 01-Nov-2021 | 3:59PM · Edited: 02-Dec-2021 | 11:55PM · Permalink
Hi @bowling maniac,
We have released Norton Security 22.21.10.40. Could you check if you're still seeing this issue in the latest build? Thanks.
-Gayathri
Posted: 10-Nov-2021 | 8:31PM · Permalink
I have run both and nvidia 1080ti and a Vega64 and in neither case does the option to mine come up. I ended up installing BOTH cards after the fact instead of one each and I STILL don't get the option even with the latest build. Is there a way to FORCE the activation of the option (registry or other means)? Seems absurd that this question comes up SO much on this forum and no real answers are forthcoming.
Posted: 02-Dec-2021 | 12:18PM · Permalink
I have the same problem. I have one laptop that is mining (it showed right up) but my main computer the option does not show up. I've uninstalled and reinstalled my Norton 360 on 2 Dec and restarted my computer many times.
I have a:
Windows 10; Quadro RTX 4000 nvidia card with 8GB of dedicated memory; 0ver 300 GB of Hard Drive space; 32GB of ram.
Processor Intel - i7-4790 CPU @3.6 GHz
Any help would be appreciated.
Thanks
Re: Crypto Option Doesn't Show Up
Posted: 01-Nov-2021 | 3:59PM · Edited: 02-Dec-2021 | 11:55PM · Permalink
Hi @bowling maniac,
We have released Norton Security 22.21.10.40. Could you check if you're still seeing this issue in the latest build? Thanks.
-Gayathri