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Had occasion to contact customer support today about a problem running back-ups (which I later solved myself), and after a conversation with a female operative, was passed to a "senior technical person" (her words), who after taking control of my PC, announced that it was infected by Trojans & hackers were using my PC - then offered to fix for £99!!!
Needles to say I declined, this sounds so much like the scam calls from India purporting to be from Microsoft. I'm a bit miffed that a Norton customer support operative patched me through to this guy. Beware out there - and is Norton aware this is happening?