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Kudos0

Customer Support

Any one else have problems connecting VPN and the appalling customer support ?

I must have wasted hours of my life trying to get this resolved and as a result immediately cancelled auto subscription renewal. I wish I had used Cyberghost instead for a VPN server. 

Replies

Kudos0

Re: Customer Support

What device are you having difficulty with? PC, Android, iOS?

If you look through the forum listings, you will see many posts about the VPN feature of the new Norton 360 products.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Customer Support

I have Windows 10 on my laptop and every day without fail there is some trauma with this so called VPN.     Today the link is not there at all.  I have restarted, updated, you name it and yet nothing.    I certainly will think twice about paying for it.

Kudos0

Re: Customer Support

welcome to the dilemma.

I have spent in excess of 10 hours on line with their 'help' team (on Mac), and despite 3.5 hours the other night doing a complete re install, VPN disappeared this morning. It is a woeful product and Norton should be ashamed to be still selling it. Good luck

Kudos0

Re: Customer Support

Oh dear David so we are not alone.   You do begin to wonder if it is you.    It is happening far too often and yet there is nothing from Norton to reassure any of us.     My Norton VPN is fine on the phone but as far as laptops are concerned forget it,

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