In the last month or so I have had four daily updates over 300mb.
Why so large?
...and the Norton product + version number you're running...
...and the OS you're running Norton on is....
Norton 360 renewed 6th feb 2015.
can't find version
To find your product version, from the main 360 screen, click on Support - About.
When you get the large update, it usually indicates that something has gotten corrupted with an update to your definitions. When this happens, Norton will redownload the whole definition set instead of just the incremental download.
In case it is a hard drive issue causing the corruption, I would suggest checking your hard drive before doing anything else. To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r" without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
After checking the hard drive, if you still see the problem after a week or two, it might be a corruption problem with your Norton Product. Downloading and running the Norton Removal and Reinstall Tool will get you a fresh install of your product. Be sure to read the Before you begin section. www.norton.com/nrnr
Thanks for the assistance.
Did you try the hard drive scan above?
Are you still seeing the large downloads?
Yes, scanned drive & no errors were found.
Haven't had a large update since first post above.
I think someone is trying to hack me.
When I connect wifi, updates are being blocked.
Have to run diagnostic, insight & scans, while connecting, to stop intrusion.
Have recently been complaining about delayed starts of horse races, in Australia, so metadata can be collected.
Very touchy subject.
Thanks for helping.
Another 316mb update today?
Hi, stopwatch. Did you try the reinstall as suggested ?
Thanks, I'll give it a go.
Now, when I connect wifi, it won't process updates immediately.
Previously, when I ran updates, it would process them immediately.
Also, computer is shutting down without warning.
Appears to be controlled remotely.
Shut down three times in a row, last night, over a 20 minute period.
Happened to be on a forum, discussing metadata & delayed starts of horse races, at the time.
Ok. After using the NRRT, did you run Live Updates until no more were found and then reboot ?
If you think someone might be trying to hack you, I'd suggest visiting one of the free malware removal forums we recommend, so your computer can be checked over.
It's also possible you may have picked up some malware.
Pick one, and stay with the one expert until your problem is fixed.
http://www.bleepingcomputer.com/forums/ (link is external)http://www.geekstogo.com/forum/ (link is external)http://www.cybertechhelp.com/forums/ (link is external)http://www.whatthetech.com/ (link is external)
Surely if you remove & reinstall, you get a new up to date version that doesn't need updating straight away?
No, you need to run live update several times and restart when necessary. You get a fresh install, but the fresh install can't be made all the time. Therefore, it is necessary to run live updates.
Hi, stopwatch. You will get the latest version, but it will be patches and definitions that will need to be brought down to bring you up to date.
Thanks for the advice.
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