Solved.
Kudos0

Dark Web Monitoring

Posted: 09-Jan-2023 | 5:31AM · 3 Replies ·

Hi,

I have Norton 360 Premium but I don't see any option to activate or work with the Dark Web Monitoring feature.

It seems to be somehow missing.

Can someone help?

Thanks,

D.A.

Accepted Solution
Kudos0

Re: Dark Web Monitoring

Posted: 11-Jan-2023 | 11:53AM · Permalink

Thanks for your replies.

I did sign in but was still not able to see the icon.

I called customer support and they solved it. They said that my license needed an update. So they cancelled the current one and initiated a new one. After installing the new, I could see the icon.

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Replies

Kudos0

Re: Dark Web Monitoring

Posted: 09-Jan-2023 | 5:47AM · Edited: 09-Jan-2023 | 6:02AM · Permalink

Please confirm Windows Fast Startup - W10 [here] W11 [here] - is Off. 
Please run Norton LiveUpdate + machine Restart (not Shut down).  Repeat.

Did you Sign In to your Norton account?
https://my.norton.com/extspa/dashboard/Home
Do you see Dark Web Monitoring tile?

What is your geo-location/country?

Kudos0

Re: Dark Web Monitoring

Posted: 09-Jan-2023 | 5:51AM · Edited: 09-Jan-2023 | 5:53AM · Permalink

Did you open My Norton?

Accepted Solution
Kudos0

Re: Dark Web Monitoring

Posted: 11-Jan-2023 | 11:53AM · Permalink

Thanks for your replies.

I did sign in but was still not able to see the icon.

I called customer support and they solved it. They said that my license needed an update. So they cancelled the current one and initiated a new one. After installing the new, I could see the icon.

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