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Kudos0

Deepsight list empty or missing / Snow Leopard

After a gruesome installation process of NIS4 on OS X (10.6.1) I've finally gotten quite a few NIS functions up and running. Norton Confidential doesn't work, but that's no news I believe.

Where I'd like some help is getting the Deepsight stuff in the Firewall running. I constantly get the message that "The Norton DeepSight Community list is empty or missing" when I click configure in the Advanced Settings tab.

When I click "About Norton Firewall" in the menu bar, it says "Subscription expires Unavailable", which might be the culprit. I also have a "Register Norton Firewall" option in the menu bar which seems strange to me - I bought NIS yesterday online @ Symantec and have already filled in the questions in the registration page; plus NAV doesn't show me the same menu item.

Lastly, while I'm typing this I hear the fans starting to spin seriously. A quick glance at the Activity Monitor shows it's Norton Firewall which is consuming 65% of CPU. I've left the 'About' window open and closing that returns things to normal. This is the most CPU intensive 'About' window I've ever seen...

Any help would certainly be appreciated!

- Emile (a somewhat disappointed Emile that is; I'd expected more from Symantec in terms of SL compatibility - afraid I didn't check before buying as all other programs I use have no problem whatsoever with SL...)

Replies

Kudos0

Re: Deepsight list empty or missing / Snow Leopard

After a gruesome installation process of NIS4 on OS X (10.6.1) I've finally gotten quite a few NIS functions up and running. Norton Confidential doesn't work, but that's no news I believe.

Where I'd like some help is getting the Deepsight stuff in the Firewall running. I constantly get the message that "The Norton DeepSight Community list is empty or missing" when I click configure in the Advanced Settings tab.

When I click "About Norton Firewall" in the menu bar, it says "Subscription expires Unavailable", which might be the culprit. I also have a "Register Norton Firewall" option in the menu bar which seems strange to me - I bought NIS yesterday online @ Symantec and have already filled in the questions in the registration page; plus NAV doesn't show me the same menu item.

Lastly, while I'm typing this I hear the fans starting to spin seriously. A quick glance at the Activity Monitor shows it's Norton Firewall which is consuming 65% of CPU. I've left the 'About' window open and closing that returns things to normal. This is the most CPU intensive 'About' window I've ever seen...

Any help would certainly be appreciated!

- Emile (a somewhat disappointed Emile that is; I'd expected more from Symantec in terms of SL compatibility - afraid I didn't check before buying as all other programs I use have no problem whatsoever with SL...)

Kudos0

Re: Deepsight list empty or missing / Snow Leopard

Im not sure why the DeepSight list doesn't load on Snow Leopard. I have our products running on Snow Leopard right now and the DeepSight list seems to be loading fine for me. 

If it does think the subscription has expired, that would definitely be a problem. What does the Norton AntiVirus application say when you launch it about your subscription? Make sure your Mac has access to the Internet. Second, look in /Library/Application Support/Symantec/Daemon/error.log and see if it has anything in it. Third, check system.log in the Console application, and see if it has anything that looks pertinent. The subscription checking requires access to the Internet.

Also, Norton Confidential's UI is broken, but It's just the UI that is broken, not actual product functionality. The rest of the product works correctly except for Phishing Protection. Since Apple doesn't support extensions to Safari like Firefox does, we recommend you use Firefox until the Snow Leopard compatibility issues are worked out in Phishing Protection. Phishing Protection and other issues will be fixed in a pending release, along with better performance and other fixes. 

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Deepsight list empty or missing / Snow Leopard

Ryan, thanks for answering. I've been digging around a bit deeper and it's clear now that GlimmerBlocker was the culprit (adding liveupdate.symantec.com & liveupdate.symantecliveupdate.com to the bypass proxies list under sys prefs/network/advanced solved that) so I owe you an apology as it wasn't Symantec's fault at all. In both NAV and NFW it now correctly states that my subscription expires a year from now.

Good to read that Norton Confidential is working after all and that it's only a UI problem.

Is there any way to download the DeepSight list without reinstalling NIS for the 3rd time? The internet connection is working obviously, as I'm typing this on the web, but FW still states the list is empty or missing...

Kindest regards,

Emile 

Kudos0

Re: Deepsight list empty or missing / Snow Leopard

Ryan, never mind, I reinstalled NIS and now have the DeepSight list as well.

Thanks!

- Emile 

Kudos0

Re: Deepsight list empty or missing / Snow Leopard

Could you please explan what GlimmerBlocker is? We are performing a 3rd party compatibility analysis, and if the GlimmerBlocker application interferes with us, I'll add it to our list of applications to test with.

Thanks (and glad to hear it all worked out),

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Deepsight list empty or missing / Snow Leopard

Ryan, it's an ad blocker for OS X. It acts like a proxy server and filters out most ads. That means you don't have to install input manager hacks or anything in every separate browser: it's a one stop shop for all browsers on your system. Works really wonderful; LiveUpdate was my first and only problem. More info can be found on glimmerblocker.org.

Kind regards,

- Emile 

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