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Kudos1 Stats

Delay in displaying posts that contain links

I'm sure that many people have noticed a delay in displaying any post that contains a link.

I'm wondering if someone from Symantec could tell us if there is a "Service Level Objective" for the average amount of delay that one should expect from the time a post with link is entered to when it is displayed in the thread.

I know that the actual time for any given post will depend upon load (and other factors) ... but what I am asking Symantec is .... have you set a performance goal  .... something like "90% of the time a post with link will be visible xx minutes after it is entered".

Replies

Kudos0

Re: Delay in displaying posts that contain links

This is a real problem and very annoying...especially for users who are waiting for help.

But I do know that it is a security measure, actually very needed...

Regards,

Kudos0

Re: Delay in displaying posts that contain links

Yes, I understand the security aspect ... and that links to sites that are external to these forums may need human/special review.

I just wonder if links to pages that are totally within these forums could perhaps take a "fast path" through the review process (perhaps be automatically reviewed by software) ... thus allowing posts (with only links to pages in these forums) to be displayed more quickly.

In any case, even if Symantec cannot disclose their actual "Service Level Objective" for reviewing links, it would be nice to know that they even have one.

Kudos0

Re: Delay in displaying posts that contain links

Or at least permit instant showing of links that come from this forum..they're already checked, right??

so why doublecheck and delay??

Regards,

Kudos0

Re: Delay in displaying posts that contain links

It's been 1.5 hours since I entered a post containing a link to a page in these forums, and my post is still not displayed.

I have hit Ctrl+F5 numerous times, logged out and back in several times, closed and opened my browser, and my post is still missing.

Kudos0

Re: Delay in displaying posts that contain links

"It's been 1.5 hours since I entered a post containing a link to a page in these forums, and my post is still not displayed.

I have hit Ctrl+F5 numerous times, logged out and back in several times, closed and opened my browser, and my post is still missing."

Haha! you forgot it's the weekend!! It might take a while...

Regards,

Kudos0

Re: Delay in displaying posts that contain links

Just posted a reply which didnt contain any inner or external domain links nor any images and that too is under review of site admins. Thus may be this is part of ongoing process of forum shifting.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Delay in displaying posts that contain links

Just posted a reply which didnt contain any inner or external domain links nor any images and that too is under review of site admins. Thus may be this is part of ongoing process of forum shifting.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Delay in displaying posts that contain links

Nikhil,

Try holding down the CTRL key and pressing F5. This will refresh your browser's page. If your "missing post" does not appear, then try signing out, and then logging back in to this forum ... sometimes that results in the "missing page" being displayed.

There is definitely one or more bugs that cause posts (without any links) to be "missing" for awhile.

On the other hand, posts that contain links need human intervention .... and it seems that Symantec has not adequately staffed that function ... since I am still waiting for my posts (made about 6 hours ago, and containing links to pages in this forum) to be displayed.

Kudos0

Re: Delay in displaying posts that contain links

Hi CV,

The delay in displaying our own post, usually only exist if the message contains a link regardless of whether these links pointing on internal or external sites.
We discussed about this issue even on another threat.
As geek47 and Apostolos say, it's really annoying and I hope that this approval process will be at least streamlined.

Sandro
Kudos0

Re: Delay in displaying posts that contain links

I posted in 2 threads with links to other posts yesterday around 5pm CDT and they still have not shown. I sure they have limited staff on the weekends.

Using this forum is unpleasant to use with these bugs. Hopefully it will get better soon.

Jim

Kudos1 Stats

Re: Delay in displaying posts that contain links

Hi Jim,

I understand what you mean, I sent a message yesterday that included a link, I could see such post only today.
Tony wrote on another thread that these messages are managed with the help of a computer that apparently fails to approve and sort faster than we are seeing, so far.

Sandro
Kudos0

Re: Delay in displaying posts that contain links

when i send out an email i get a pop up norton window that says my

email did not go out, nor is it waiting in the to be sent folder?  why?

Kudos0

Re: Delay in displaying posts that contain links

when i send out an email i get a pop up norton window that says my

email did not go out, nor is it waiting in the to be sent folder?  why?

Please advise Norton product w version number (found at Support > About)  and info re your email client and OS

Piggyback on to an existing Thread is usually not the best way to get help. 
One User | One Issue | One Thread.  Posted to the appropriate Forum
This will help the user.  The Community.  Symantec staff.

Welcome to the Community

Kudos0

Re: Delay in displaying posts that contain links

Today I could post replies with Symantec owned domain links without any delay. Also there was no delay in non url-ed replies. I think things are getting better like in a graph....
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Delay in displaying posts that contain links

Today I posted a reply without any links, 5 hours ago and it still hasn't been published. It's a shame timely support is no longer provided here.

Kudos0

Re: Delay in displaying posts that contain links

There is a 'spam nanny' on the forum that may be delaying some of the posts we are making. What is 'she' looking for? If they told us, it would defeat the purpose, as people would be able to bypass it.

The admins here are helping the nanny learn what is good and bad. It should get better over time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Delay in displaying posts that contain links

The admins here are helping the nanny learn what is good and bad. It should get better over time.

Isn't that a new TV show, "Bad Nanny"?

The bad nanny should learn (or realize) that a quote with a link in it (that already past the nanny test), and used in another new post without a new link should not be queued.

I found that if I use a quote from a published post with a link in the quote (even a Norton link to this site), my new post without a new link gets queued for a day or two. It's been almost 24 hours since I did just that, and my post in another thread has not yet been published. My unpublished post does show in my account.

There was never that problem before the new forum software. Was there that big of a problem with having to censor posts in the past, that now it is overkill?

Kudos0

Re: Delay in displaying posts that contain links

There was never that problem before the new forum software. Was there that big of a problem with having to censor posts in the past, that now it is overkill?

I think that something has been done by Symantec to remedy some of these problems, but I think there is still much to be done to optimize the Forum.
My thought, still work in progress and we still have to wait before having this forum functional. There is no estimated time expected, unfortunately.

Sandro
Kudos0

Re: Delay in displaying posts that contain links

My previous post containing a quote was visible as soon as I clicked the SAVE button

Sandro
Kudos0

Re: Delay in displaying posts that contain links

It seems like the length of delay in getting ones post (with link) approved takes longer on the weekend. Surly Symantec can afford to hire more people to handle the weekends. Sandro: it's not posts with quotes that are experiencing long delays .... it's posts with links (that are delayed pending someone's approval).
Kudos0

Re: Delay in displaying posts that contain links

geek47 wrote:

It seems like the length of delay in getting ones post (with link) approved takes longer on the weekend. Surly Symantec can afford to hire more people to handle the weekends. ......
 

But this is a user to user forum, kindly supported by Norton, but why should they put on extra staff over a weekend?  If you want a rapid Norton supported response then why not try Facebook, or Twitter.  Where I assume they will feel they need to maintain staff over a weekend.

If you do try them and get an interesting response do let us know.  

Mike
Kudos0

Re: Delay in displaying posts that contain links

Andmike, Yes this is a user to user forum ... but Symantec makes the rules about requiring links to be reviewed/approved before a post is displayed. Symantec's rules cause the delay ... so (out of courtesy to their customers) Symantec should adequately staff the position of "approver" .... including having proper staff to cover weekends. My two-cents. Note ... the delay I am concerned about is not a delay in getting a response ... it is a delay in seeing a post that contains a link get approved and made visible in the thread.
Kudos0

Re: Delay in displaying posts that contain links

It still comes back to teething pains with a new platform.Those of us that participated in the testing of the new platform can tell you that many many many things have been improved, fixed, added since the original version was presented to us. This is still an ongoing process that we are seeing changes almost daily.

Is there more to do? Certainly. This posting delay is one of the details that are being worked on. Along with many other requests from the users here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Delay in displaying posts that contain links

It seems like the length of delay in getting ones post (with link) approved takes longer on the weekend.

 From my experience, the delay during weekdays is about the same. About 2 days.

Kudos1 Stats

Re: Delay in displaying posts that contain links

My previous post containing a quote was visible as soon as I clicked the SAVE button

Because the quote in your post didn't contain a link. Reread my earlier post. If the quote contains a link, your post with the quote gets queued for a couple days.

Since a published post with a link has already past the nanny test, the nanny should realize this, and not queue it a second time. I'll let the code writers figure out how to do that. Secondly, any legit Norton link to another post in this forum should immediately pass the nanny test. Currently that isn't happening.

I quoted a published post with a link in it to another post in this forum yesterday. My post with the quote (and link) shows in my account. 32 hours later, it has not been published.

Workaround:

If you quote someone, remove any links from the quote, and don't use a link in your reply if you want to have your post published immediately. Also don't underline a word or phrase. Nanny thinks that is a link.

Kudos0

Re: Delay in displaying posts that contain links

Sandro_cm wrote:

I think that something has been done by Symantec to remedy some of these problems, but I think there is still much to be done to optimize the Forum.
My thought, still work in progress and we still have to wait before having this forum functional. There is no estimated time expected, unfortunately.

Want my estimated time expectancy?

It might be twelve months before this site regains the functionality of the old platform, if at all.   

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Delay in displaying posts that contain links

As a first step in fixing the problem of posts with links being delayed .... how hard can it be to write code that checks the domain name in the link(s) within a given post, and automatically approves the post if the link's domain name is owned by Symantec.
Kudos0

Re: Delay in displaying posts that contain links

Saturday at 12:03 pm (local time) I posted a message in the NS forum, unfortunately with a link to a previous post from Krusty13. My comment was “queued for review”. I switched to  “Forum Feedback”  and read this explanatory thread. Thanks, geek47.

I wrote a new, similar message at 2:14 pm, now without a link. The post appeared immediately. My post from 12:03 became visible today (after 48 hours).

Tainted has stated how to do at the moment (a simple and working solution):
Workaround:
If you quote someone, remove any links from the quote, and don't use a link in your reply if you want to have your post published immediately. Also don't underline a word or phrase. Nanny thinks that is a link.

I understand Norton wants to protect us against abuse, but stopping internal links....?

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Kudos0

Re: Delay in displaying posts that contain links

John,

I don't think it is queued for review but some other "feature" that is causing this since it applies erratically I find to gurus as well and we used to bypass review .....

I have it on absolutely plain text replies and not just on ones with URLs or Images inserted ......

Believe me we are complaining about to TPTB ....

Hugh
Kudos0

Re: Delay in displaying posts that contain links

 Sandro: it's not posts with quotes that are experiencing long delays .... it's posts with links (that are delayed pending someone's approval).

Hi geek47,

Yes, I was aware, I had already said this here and on other threads.
I quoted your post just to say what I thought about the problems that haven't yet been solved.
My next post was just to do a test by including a quote.

So we both agree on this issue.

Sandro
Kudos0

Re: Delay in displaying posts that contain links

Want my estimated time expectancy?

It might be twelve months before this site regains the functionality of the old platform, if at all.   

Krusty, thanks for being so "optimistic"

Hopefully sooner than 1 year. 

Sandro
Kudos0

Re: Delay in displaying posts that contain links

Tainted wrote

My previous post containing a quote was visible as soon as I clicked the SAVE button

Because the quote in your post didn't contain a link. Reread my earlier post. If the quote contains a link, your post with the quote gets queued for a couple days.

Since a published post with a link has already past the nanny test, the nanny should realize this, and not queue it a second time. I'll let the code writers figure out how to do that. Secondly, any legit Norton link to another post in this forum should immediately pass the nanny test. Currently that isn't happening.

I quoted a published post with a link in it to another post in this forum yesterday. My post with the quote (and link) shows in my account. 32 hours later, it has not been published.

 Hi Tainted,

Yeah I know. See my answer to geek47

Sandro
Kudos0

Re: Delay in displaying posts that contain links

I don't think it is queued for review but some other "feature" that is causing this since it applies erratically I find to gurus as well and we used to bypass review .....

Hugh,

After saving my 12:03 post, a message was displayed on top of my screen:

“Your comment has been queued for review by site administrators and will be published after approval.”

Edit:

Now I received this message: “Your comment has been posted.”

NS Deluxe / NS Online - Win10 // NMS on Android phones.
Kudos0

Re: Delay in displaying posts that contain links

Since this is a 98.5% User - User forum, why not trust some users and share limited moderating powers with them? Also : community.norton.com/forums/whitelisting-domains-moderation-forums
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Delay in displaying posts that contain links

Tainted wrote:

Workaround:

If you quote someone, remove any links from the quote, and don't use a link in your reply if you want to have your post published immediately. Also don't underline a word or phrase. Nanny thinks that is a link.

My own experience is that I only see my posts delayed when there is a link on them. Other than that, the post appears immediately after clicking on SAVE. Never noticed anything happened because of quotation marks or underlining. What about bold or italics?

Now, I found it interesting that underlining may be giving Nanny some second thoughts...    Well, on a light note, I had seen someone call her Yolanda before... Hope this is the reflection of strengthening the workforce rather than the result of some firing already...

Kudos0

Re: Delay in displaying posts that contain links

I wrote three messages containing a link.
Two of them containing an internal link "http://norton.com/nrnr" were sent without any delay, while the post that contained an external link to a Microsoft site has been queued for approval and it was visible only after seven hours.

Have you noticed this change between internal and external links in your post?

Sandro
Kudos0

Re: Delay in displaying posts that contain links

Sandro,

I am posting this test message with a link to this thread to see how long it takes for approval ...

https://community.norton.com/forums/delay-displaying-posts-contain-links

EDIT:  Good news!!!!!  This post only took 1 minute to be approved and shown in this thread. It appears that the "approval delay" problem has been solved ... for posts that contain links to Symantec's forums. More extensive testing needs to be done to determine if the same is true for any/all posts containing links to other Symantec-owned domains.

Would be nice if Symantec posted a "sticky" update in the Forum Feedback explaining the new rules for approving posts with links. I will try another test with a link to another Symantec-owned domain. 

Kudos4 Stats

Re: Delay in displaying posts that contain links

Hi everyone, I've done some calibration of the Spam blocker for the community in the past 45 minutes. Please let me know if you still see delays in your post appearing when you write a message with links to the community. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Delay in displaying posts that contain links

This is a test of a post with a link to a domain owned by Symantec ... to see how long it takes to be approved.

http://www.symantec.com/about/news/release/article.jsp?prid=20141009_01

EDIT: this post was immediately approved and made visible. Looks like posts with links to Symantec sites are getting immediate approvals.

Kudos0

Re: Delay in displaying posts that contain links

Tony,

Thanks for the update on the (former) issue of posts with links (to Symantec sites) being delayed pending approval.

Next up:  we need more user friendly forum navigation features.

First: go to this forum and then find the very last (most recent) post in the forum ... I'll wait while you do that ...

https://community.norton.com/forums/listing-forum-ranks

... I'm sure my point is now evident .... among the features we need is a QUICK/EASY way to get to the last (most recent) post in a thread .... especially a long thread.

More information on the navigation features we need can be found in this thread ...

https://community.norton.com/forums/do-you-want-be-able-jump-last-post-thread

Can you give us any indication if/when we might see the navigation features discussed in the above thread?

Kudos0

Re: Delay in displaying posts that contain links

Test post https://support.norton.com/sp/en/us/home/current/info;jsessionid=09A87D6....

Edit: This post has been sent immediately. Same result as geek47 :-) Thanks Tony!
Sandro
Kudos0

Re: Delay in displaying posts that contain links

Next up:  we need more user friendly forum navigation features...among the features we need is a QUICK/EASY way to get to the last (most recent) post in a thread .... especially a long thread...Can you give us any indication if/when we might see the navigation features discussed in the above thread?

Yep, this issue is queued. Since an extremely small percentage of forum threads have dozens of pages, it's not a high priority issue. That said, I can see how it can be frustrating for those types of threads. We'll make forum navigation much easier. I can give you an indication of when you might see it, but I can only be vague. We have some other issues to resolve as well, and those are affecting a larger number of forum members, and are much more troublesome. I could say 3 months, but even that could change.

Was this biggest non-user friendly forum navigation feature you had, geek47? Or was this just the warmup? For some reason I thought you'd hit me with something that was high-impact. If this is the worst you're seeing, I think we're doing OK.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Delay in displaying posts that contain links

Thanks Tony.

Having a "jump to last (most recent) post" tool in the navigation bar is important for threads of just a few pages. On my phone, it takes a lot of scrolling just to get to the bottom of one page (and if the thread is a few pages long, then I must scroll down again after jumping to the last page). So, please consider mobile devices when prioritizing the "jump to last post" enhancement.

Other outstanding issues (not necessarily high-impact, but annoying):

  • Other navigation tools needed include having the navigation tool bar at both top and bottom of each page of posts, and having icons for jump to first page and jump to last page in the navigation toolbar itself.
  • I have Auto-subscribe enabled in my profile, yet when I post in a thread (I am not subscribed to), I to not get auto-subscribed to that thread ... I have to remember to go to the first post and click "subscribe".
  • Posts (with no links in them) sometimes are immediately displayed, and sometimes take multiple CTRL-F5 (and sometimes log off/log on) before they become visible.
  • The order of posts in some threads is not correct. There will be posts from October 12, then posts from August, then posts from October 13. See pages 7 and 8 in this thread:  https://community.norton.com/forums/norton-2015-v22-upgrade
  • Posts with links to external sites should be approved more quickly (perhaps this too has been fixed, I have not checked the delay today ... but previously, it sometimes took days before a post with external link was approved).
  • When there is a delay in approving a post, perhaps the creation date/time for that post should be set to the date/time of approval .... so post will be placed at end of thread where others will easily see it ... rather than inserted somewhere prior to the last post in the thread where it might not be noticed.
  • In the past several weeks (since new forum released), I have received email for a post, only to discover that the post is not yet visible because it was pending approval. Perhaps email notification should not be sent until post is approved and visible.

Thanks for listening!

EDIT: For the example of order of posts not being correct ... see pages 7 and 8 of the thread in the link I provided (I made the correction to the above text).

Kudos0

Re: Delay in displaying posts that contain links

I think all of these are queued to be fixed. Some are related to the Spam Nanny, and should be resolved by the calibration. Others are part of the reply sort-order that is being fixed. Thanks!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Delay in displaying posts that contain links

I would insist on making the timestamp of post static to its original time of posting and show an indication it was edited later, provided that the post was edited(by user) or moderated. Keeping the post time static will also resolve the issue of edit time being reset after each edit to 60 minutes.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Delay in displaying posts that contain links

Good news!

I wrote a message in the Norton Internet Security / Norton 360 / Norton Antivirus forum that contains a link to Microsoft that has been magically sent without any waiting.

Positively surprised!   

Immensely Thanks to all the Staff, where these posts will continue to work in this way  

Sandro
Kudos0

Re: Delay in displaying posts that contain links

Post test for link

http://support.microsoft.com/

Edit:

Also this post was sent in "real time." !!!

Sandro
Kudos0

Re: Delay in displaying posts that contain links

Symantec has finally fixed the delay in approving posts with links. Now, we need a similar fix for posts that contain images (such as screen shots of problems posted by customers). Since the approval of images cannot be automated, Symantec needs to increase their staff of approvers.
Kudos0

Re: Delay in displaying posts that contain links

At least to bring waiting times as it was in the old Forum, it would be

Sandro