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Kudos0

Delete account but still got charged for subscription

Posted: 05-Jul-2022 | 11:02PM · 2 Replies ·

I delete my Norton account but didn't cancel my subscription in 2021. Today I received an invoice from Norton charging me $499.99. I try to contact customer support to cancel the subscription but all requires me to authenticate my account, which doesn't exist anymore. What should I do to get help? I live in Vietnam so I couldn't phone them directly.

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Accepted Solution
Kudos0

Re: Delete account but still got charged for subscription

Posted: 06-Jul-2022 | 5:42AM · Permalink

First validate that the message you received was legitimate. If the sender's address doesn't appear in this article the message was a scam, disregard the message, DO NOT call or click any links and delete the message.

 https://support.norton.com/sp/en/us/home/current/solutions/v71088498_EndUserProfile_en_us

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Delete account but still got charged for subscription

Posted: 06-Jul-2022 | 6:26AM · Permalink

A $499 charge sounds like a scam going around lately. The get you to contact them to get the refund and when you give your banking information for the refund, they end up making withdrawals to clean out your account.

As SoulAsylum noted, never click on links or call numbers given in an email. You should make direct contact with the company involved.

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