• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Deleting virus files from Quarantine in NIS 2008

Just upgraded to XP/SP3 on wife's laptop and ran full system scan after all that.  Two Trojan.ByteVerify instances and one Downloader.  Beats me how they got there, NIS 2008 has been on the machine for four months.  Anyway they are fully removed and in quarantine.  First malware found since we went to NIS 2008 (three laptops, mine, son's and wife's) and I'm nuts or there is no way to permanently delete these trojan/virus malware files from quarantine. 

Suggestions?  I'm getting ready to backup the HD on that machine and I don't like the idea of stuffing the things on my clean TB external, even compressed or expecially compressed.  BTW, deleted the old backup just in case it was there and NIS didn't show it,  did a full scan on all the laptops and external drives, even SD cards, all clean except this machine.  BTW the other two laptops run Vista Business with NIS 2008, looks good, works fine. 

I'm assuming these things were confined and did no damage.  No software has been installed on the machine in question in four months, just digital family photo imaging work, email and web browsing.  I don't use it but that sounds right.  I'm pretty sure wife isn't visiting porn sites intentionally.  NIS is downloading updates daily, working fine - or is it?  She uses Yahoo mail so who knows.

thanks!

Replies

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

Just upgraded to XP/SP3 on wife's laptop and ran full system scan after all that.  Two Trojan.ByteVerify instances and one Downloader.  Beats me how they got there, NIS 2008 has been on the machine for four months.  Anyway they are fully removed and in quarantine.  First malware found since we went to NIS 2008 (three laptops, mine, son's and wife's) and I'm nuts or there is no way to permanently delete these trojan/virus malware files from quarantine. 

Suggestions?  I'm getting ready to backup the HD on that machine and I don't like the idea of stuffing the things on my clean TB external, even compressed or expecially compressed.  BTW, deleted the old backup just in case it was there and NIS didn't show it,  did a full scan on all the laptops and external drives, even SD cards, all clean except this machine.  BTW the other two laptops run Vista Business with NIS 2008, looks good, works fine. 

I'm assuming these things were confined and did no damage.  No software has been installed on the machine in question in four months, just digital family photo imaging work, email and web browsing.  I don't use it but that sounds right.  I'm pretty sure wife isn't visiting porn sites intentionally.  NIS is downloading updates daily, working fine - or is it?  She uses Yahoo mail so who knows.

thanks!

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

There should be a button in the quarantine section to empy (or delete) the files that NIS has quarantined for you.

I know that any time NIS has found a virus or trojan and quarantined it for me there has been a way to delete or completely get rid of it. 

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

Sorry, go check it out.  In prior versions of Norton there was a method to actually DELETE these files.  Unless I'm in a haze and I'm not there is no method there to delete these files.  No button, no drop down, no right click nothing.  The files appear to permanently reside in quaritine folder.  If you actually know how to delete them please let me know.  Not a novice computer guy here at all, the delete method just is not there or it is well hidden.  This suprised me as well since I expected it to be there, it should.  It simply doesn't exist or there is a really cute trick to do it.

thanks for taking another look.

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

OK, there are no answers.  Can't seem to justify actually paying Symantec to research their own problems which is the prompt if I try to get support.  If anyone knows any way to get them to look at their own problems without asking me to pay for their stuff, let me know.  I mean, really, I already bought the stuff.

Short of buying a product with no apparent support I'm thinking about just reinstating the quarintined trojans/viruses, uninstall the Norton joke, install AVG (free guys! and I've used it for years) which is properly equipped with a real DELETE function after the quarantine.

Does anyone know the risk of reinstating the two listed trojans and virus?? 

thanks, I think

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

Copied from the NIS / NAV 2008 Help files


Removing an item from the Quarantine
 

You can remove items from the Quarantine. If you remove an item, it cannot be restored later.

To remove an item from the Quarantine

In Security History, in the QUARATINE VIEW, select the item that you want to remove.

Click More Details.

In the Advanced Details window, under Actions, click Remove From History.

In the Delete Quarantine Item dialog box, click Yes. The infected file(s) will be deleted from your harddrive.

The malware can also be residing in Windows XP System Restore's temporary files. As an extra precaution could you additionally disable and enable System Restore as well.

http://service1.symantec.com/support/tsgeninfo.nsf/docid/2001111912274039

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008


gamboview wrote:

Does anyone know the risk of reinstating the two listed trojans and virus?? 


I do not recommend that you reinstate a quarantened object, ever. A new antivirus program should be installed on a clean system, reinstating the threats could compromise the new installation. An infected system should be cleaned before the antivirus installation.

If you want to uninstall Norton, just do so and you will get a question about deleting the quarantined files during the process.

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

I've seen reports that SP3 is generating false positives with security applications. For example:

 XP SP3 triggers false positives in security apps

 

May explain why even if not answering your question about deleting.

Hugh
Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

thanks, I've heard that and understand some major issues with some machines.  At this time we have the machine reported here and another laptop running XP/SP3 now and two running Vista business.  The upgrade to XP/SP3 impacts Norton products mostly, like, I've used Ghost for many years to backup and restore reliable XP systems.  At this time Ghost no longer works, removed from tray, won't run on SP3 - slick.  The message from MS says Norton is working on it but unlikely since my version is not at all current but it worked better than the new stuff for me.  That's life.

Thank you to those responding and especially the solution.  I don't know why it says "remove from histor" and not delete but I'll assume that the malware has been deleted.

Kudos0

Re: Deleting virus files from Quarantine in NIS 2008

It's tough when an older version does what one wants it to but then gets hit by a change outside it.
Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.