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Kudos0

Desktop does not appear

I have just updated to version 19.1.1.3.

However, the Desktop very briefly appears, then disappears, and a "Documents" page turns up.   I can click the Documents page off for the Desktop to reappear.   Is there some way that I can get the Desktop to stay when I start up?   This has only occurred since updating to version 19.1.1.3.

I hope I have made this clear.   I would be pleased to receive your advice.

Adelaide

Replies

Kudos0

Re: Desktop does not appear

Hello Adelaide,

By your description, it sounds like you have performed a few restarts since updating, correct?

Could you post a screenshot of the 'documents' page that shows up shortly after starting your computer?

Also, please let us know your Operating System and service pack.

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Desktop does not appear

Dear Phil_D,

Thank you for your reply. 

Operating System is XP - Home Edition.

Internet Explorer 8.

Service Pack 3, Build 2600.

Yes, I have done a few restarts since updating, mainly in an endeavour to rectify this particular problem.

The "Documents" page is included in this reply.   I hope I have done the procedure OK.

The contents of the "Documents" page was previously deleted in the hope it solved the problem - but no.

Sequence

Computer opens up to Desktop very briefly, then disappears.

"Documents" page appears instead.

If I click the "Documents" page off, I can see the Desktop.

If I minimise the "Documents" page, I can see the Desktop.

As you can appreciate, I would like to restore the Desktop to its original place instead of seeing the imposition of the "Documents" page.

Regards, Adelaide.

Accepted Solution
Kudos4 Stats

Re: Desktop does not appear

Hello Adelaide,

Let’s check the simple things first.

Go to Start > All Programs > Startup and see if ‘Documents’ is in that folder.  It should NOT be.  I have been able to reproduce your issue by copying either the Shared or My Documents folder to the Startup folder (neither belong here).

Shortly after startup, the Shared or My Documents folder opens up with no intervention from me and covers the desktop.

If this is present in the Startup folder, it should be deleted from that location.  Since you have already deleted the contents of the folder, there is nothing to lose.  Do you happen to recall what items you deleted from this folder?

If you do not have this entry in the Startup folder, then we will need to pursue another route.  But before doing so, please post another screenshot of the Documents window, but this time, from the menu bar of Documents, click View > Toolbars and place a checkmark by Address Bar.  This will allow us to view the actual location.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Desktop does not appear

Dear Phil_D,

Thank you for your prompt reply.

From your simple solution, I found the culprit in the "My Recent Documents" folder in the Start.   I deleted everything to do with the offending "Documents" page and I am pleased to say that the Desktop has returned without the imposition of the "Documents" page.

Initially I had attempted to solve the problem myself, but I would not have thought of your particular remedy in a million years, so I must thank you very much.

I know how time consuming it is to solve a problem and especially when it entails the generosity of helping another person.   I would like to thank you for your time involved and your expertise.

Why this occurred after the update of the new version is a mystery to me, but I am very grateful that it has been remedied.

Thanking you once again.

Regards, Adelaide

Kudos0

Re: Desktop does not appear

Thank you for the kind words, Adelaide.

I am glad I was able to assist in resolving your issue.

As to why this occurred after the update to the new version?  I am afraid I do not know and that may have to remain a mystery.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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