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Kudos0

Device Identity

I need to remove a device from my device list  but am unable to properly identify which is which. Is there a way to find out which device is which?

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Accepted Solution
Kudos0

Re: Device Identity

You can look at which devices are online or offline. Maybe you can identity the device this way.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Device Identity

That may solve the problem. Thanks

Kudos0

Re: Device Identity

Sorry, but this is a completely unacceptable answer.  It is virtually impossible to tell which is which.  The least you could do is provide the computer name or a MAC address or something.

Kudos0

Re: Device Identity

This thread is over a year old, and I have been passing newer information on this.

On a device you want to identify, open your Norton Security product and click on Help - About. You will see the name that Norton has assigned for that device that is displayed on the Devices page of your Norton Account web site.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Device Identity

Fail!. There is no device name on this "About page" on my phone or tablet. The only thing visible is the version number, the serial number and the product info. Got any other ideas? And there is no "about" selection in the help menu.

Kudos0

Re: Device Identity

For what it's worth, when I initiated the process from the device, i.e., logged Norton in to my acct, it tells me zi have license, press button to "steal a license", it did list the device (pc) by host name so I could reassign it.  The number of devices it showed (3?) was less than the anonymous "Windows PC" instances I saw on the web site, however.  I have no idea 3hich is which, so the only recourse would be to delete them all and then try to coordinate multiple kids off st college re-associating their PCs w the license.  Maybe Norton doesn't mind making it a PITA process, but that devices page is worthless.

Kudos0

Re: Device Identity

HSeeley

Welcome back after over a year.  In our earlier posts, you made no mention of what devices you were trying to identify. You made no mention of mobile devices. I too have seen this issue as I have two identical phones and they are just identified by the manufacturer's name and model number. As I have had these for varying lengths of time, I used to be able to identify which is which from the date I installed the NMS app. Although, I see that information is no longer listed on the web site.

I'm not sure what you can do now, unless you use the Anti Theft features from the website and cause the device to Scream . But that would only help if you have all the devices at hand, and not at some other location.

My latest reply was for naql who seemed to looking for computer names.

provide the computer name or a MAC address

Things happen. Export/Backup your Norton Password Manager data.

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