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Device Installed blocked by Firewall
I switched over to Norton Security this week on Windows 10 I am running with a LAN connected printer from Ricoh. When I installed your product the Printer was getting an undefined error. There was no indication as to why. After much struggling and digging a round. I MANUALLY added the printer to the list list of devices trusted so it would print.. I was able to send messages to the printer, to see it, to change settings, all the usual stuff. When I went to print it would have the Data-In Light on or flashing and after a few minutes the printer would go into error mode and not abort the print but just keep trying to talk. It appears there is a bug in your firewall. Simply stated, If I install a device driver and the driver begins to talk to a device, that should be a clue to your firewall that the device is friendly. When a message is sent out to the device, that should be a clue to expect a message back from the device for more interchange. The firewall should not kick any response back just because it doesn't have the device on an exceptions list. The printer is connected through a dynamically created TCP/IP port that is found in the registry when the device is installed. That should be a sufficient clue for the firewall to know that it can accept traffic from the external device. I should not have to MANUALLY enter each device when I install a driver for it. I had a similar issue with Remote Desktop Protocol sessions that I had to get help from your support people. In that case the first level support person did not know what he was doing