Not what you are looking for? Ask the experts!
Device & Licence Management in My Norton
I have a Norton Small Business subscription with 5 licences, plus I have purchased a further 4. All are set to auto-renew.
However, using Norton is just proving such a headache at the moment and really time-consuming to manage. I have no idea if my machines are properly configured (i.e. protected) or not.
On the My Subscriptions (https://my.norton.com/account/subscriptions) page in My Norton it shows that I have 8 licences used with 1 available.
On the My Devices (https://my.norton.com/Devices/Home/List) page in My Norton is shows 5 devices, three of which are shown with "Issue Found". Of these, two of the issues say they are using a Trail Subscription; the other tells me how to resolve by opening Norton Security and double-clicking Performance to resolve. I only found this because I logged in to My Norton to look at something else.
Why do I not see 8 devices on the My Devices page, given that 8 licences are being used?
Why have I got 2 devices which are using Trial Licences, when I have sufficient subscriptions?
Can someone explain exactly how the licences and devices are populated and where the information comes from for each? Perhaps it is a lack of understanding on my part which is causing confusion.