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Kudos1 Stats

device missing from my.norton. warning "This Mac has been removed from your Norton account"

Hello, I use Norton Security for Mac for 3 devices. I had to uninstall and re-install the product from one device because it started to work with some problems since a few days ago. The new installation seems to work, and in my Devices page I found correctly 3 devices protected, but after few minutes on the desktop appears this warning: “This Mac has been removed from your Norton Account”. Back to Device page I found 2 device protected and in Subscriptions page I found 3 licensed used.

Tried a couple of time to uninstall and install again but nothing change… same scene.

Please, what happens? My computer is protected or not?

Thanks in advace

Replies

Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

Hello Rob, in your Norton product settings check for "remote management" being enabled. If it isn't enable it and reboot the computer.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: device missing from my.norton. warning "This Mac has been removed from your Norton account"

first of all, thanks for the answer

I haven't any "remote management" checkbox in Product Settings, nor in top bar menu.

Product Settings shows me 4 options: "Silent Mode", "Error Management", Automatic Upgrades" and Norton Community Watch".

The product is Norton Security for Mac 8.1.1

thank you

Rob