• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Device not compatible for windows

Hi everybody,

Could you please help with this issue. I'm getting the message "Device Not Supported Norton Mobile Security does not run on this Windows operating system " when trying to activate my new product key on my windows 7 and 10 laptops. The download works ok on Android devices. Any ideas why this is happening. Please help if you can. Thank you, OttoZ

Replies

Kudos0

Re: Device not compatible for windows

Norton Mobile Security is only for Android and iOS devices. For Windows computers, laptops included, you use the Norton Security products. If you have a Norton Security subscription it will allow you to install and activate the Mobile Security product on your Android and iOS devices.

If you have already purchased a Norton Mobile Security subscription, contact Norton Support and ask them to switch you over to the Norton Security subscription.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Device not compatible for windows

Hi Peterweb. Many thanks for your prompt reply to my query. The issue has been resolved by Norton sending me the correct product key. The original problem was caused by Norton sending me a product key which was for mobile devices only. Many thanks again for your help.

OttoZ

Kudos0

Re: Device not compatible for windows

You are welcome.

It sounded like you had a key for the Mobile Security. Glad Support was able to fix you up.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.