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I try to find out my current use of licenses. Norton says that I'm using two licenses. When I'm doing a device review, three devices show up. It shouldn't be a big deal if I only could find out what devices it is. One has a general name. My name. The second one a computer name or a model name that I can't identify. The third is easy. A win7 PC. How can I find out more?
Posted: 10-May-2023 | 7:43AM · Edited: 10-May-2023 | 8:09AM · Permalink
The Devices page in your Norton Account is notorious for being incorrect. The first thing to check is to open the classic 360 interface on your devices by clicking on the Norton icon in the system tray and clicking on Open Norton 360. Then click on Settings > Administrative Settings and be sure Remote Management is turned on. That will allow the device to be listed in your Account. It may take a little time as it is not instantaneous.
To get an accurate list of devices, log into your Norton Account and click on the user icon at the top right, then click on Manage My Subscriptions. Then find your current subscription and click on Manage Licenses to see the list of devices activated on that subscription.
Please review: https://community.norton.com/en/comment/8531438#comment-8531438
FWIW ~ my Windows experience ~ Norton picks up the "Device Name" from the "System Name".
for example:
Norton 360 - Classic view - Help > General Information > About > Device Name
for example: Windows 10 Home
Type info in the search box on your taskbar, and then select System Information.
Please review: https://community.norton.com/en/comment/8542202#comment-8542202
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