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Kudos0

Device Security Windows 10

My subscription is up for renewal so I thought I'd check my Norton.  I noticed that device security wasn't on for my desktop computer (running Windows 10) but was on for Windows XP.  I upgraded to Windows 10 a while ago but clearly missed a step.  I'd assumed Norton Security would detect the new operating system but clearly not.

So, not being particularly technically minded, can someone tell me what, if anything, I should do to ensure that I have all the protection I need.  Many thanks.

Replies

Kudos0

Re: Device Security Windows 10

On the Windows 10 device, open your Norton product and click on Settings - Administrative Settings, and scroll down to Remote Management. Be sure that setting is turned on. Then go back to your main Norton screen and click on Help - Subscription Status to have your computer sync with the Norton Account servers. It may not be instantaneous, so check back in your Account in about an hour.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Device Security Windows 10

Thanks for trying to help.

Remote Management was already on.  Went back to Subscription status but I don't see how just clicking on the status would change my operating system from XP to Windows 10.

Kudos0

Re: Device Security Windows 10

Clicking Subscription Status should sync your device with the Norton subscription servers.

There have been ongoing issues with the Devices page of the Norton Account web site. If the Subscription Status did not change the information displayed on the web site, try deleting the incorrect device from the web site. Then go back and restart the computer and try the Subscription Status link again and then check the web site.

Upgrading an operating system, especially if going from a major version (ie XP to Win 10) can have all kinds of teething pains.

So, not being particularly technically minded, can someone tell me what, if anything, I should do to ensure that I have all the protection I need.  Many thanks.

Regardless of what shows on the Devices page, as long as you have a green check mark on your Norton icon in the system tray, you are fully protected.

Things happen. Export/Backup your Norton Password Manager data.