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Kudos1 Stats

diagnostic report

Posted: 25-Mar-2020 | 9:38AM · 14 Replies ·

In the diagnostic report under scans.  the last item: network connectivity check.  I get a blue box instead of the usual green box. The message says:  " cannot confirm internet connectivity at this time."  I went through all the diagnostic procedures except the "reinstall Norton one"    I have no idea how to do this.  Actually I do seem to be connected just fine, and I did get some diagnostic messages saying that I was connected but the diagnostic report  under the scans menu remains the same. So actually my connection seems to be ok so I don't understand the message in the diagnostic report!    thank you   signed:  David McConaughy

Replies

Kudos0

Re: diagnostic report

Posted: 25-Mar-2020 | 9:42AM · Edited: 25-Mar-2020 | 9:46AM · Permalink

expand [+]

Fix Now calls, my side.

Kudos0

Re: diagnostic report

Posted: 25-Mar-2020 | 2:30PM · Permalink

Norton 360
22.20.2.57
Windows 10 Home
18362.1.amd64fre.19h1_release.190318-1202
Norton Autofix Results: 0 item(s)
 

Kudos0

Re: diagnostic report

Posted: 26-Mar-2020 | 3:03AM · Permalink

Hi,

Thank you for reporting this issue to us. We are aware of this issue, and are working on a fix. When we have more information, I'll post an update to this thread. Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: diagnostic report

Posted: 01-Apr-2020 | 11:34AM · Edited: 01-Apr-2020 | 11:34AM · Permalink

I am getting the very same thing in my Norton Diagnostic Report as above. Win10 tells me everything is perfect when I run the troubleshooter and HP Network Diagnostics can find no problems. When I run my Norton Quick Scan or Full Scan I do not get any warnings that it will be a limited scan due to no internet connectivity.

Thanks

Kudos0

Re: diagnostic report

Posted: 01-Apr-2020 | 3:49PM · Permalink

I would also like to add to my reply above that every time I click on "Live Update" it checks for updates but it tells me "Live Updates Finished -No Updates Found" so unless Norton has sped up the automatic update service frequency with 360 I am beginning to wonder if there are really updates sitting out there and since Norton is seeing a false problem with the "Network Activity Check" it is not updating Norton 360. When I was on NIS before being switched to 360 there was barely a time when I clicked on Live Updates when there were no updates to download. I feel this needs priority in finding a solution by Norton to solve this Internet Connectivity false problem as like I said this could very well be causing a bug in Updates. 

Kudos0

Re: diagnostic report

Posted: 01-Apr-2020 | 3:58PM · Permalink

When you do a manual LiveUpdate, what it finds depends on the timing of the last automatic LiveUpdate. If no new updates have been released since the last automatic run, you get the result you note.  It has nothing to do with the false Network Activity Check issue in this thread.

You can check the Norton Security History to see what updates have been done.

Kudos0

Re: diagnostic report

Posted: 21-Apr-2020 | 7:14AM · Permalink

FWIW!! On my machine. I am using said machine presently connected wireless.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: diagnostic report

Posted: 22-Apr-2020 | 9:22PM · Permalink

This issue has been going on since March 25th a month with no fix.  

Kudos0

Re: diagnostic report

Posted: 15-May-2020 | 8:11AM · Edited: 15-May-2020 | 8:12AM · Permalink

This is still an on going problem since March 2020.It is now May 15th,2020 and still no fix for this problem ? Why not ?

Kudos0

Re: diagnostic report

Posted: 15-May-2020 | 10:41AM · Permalink

Hello surfergirlGG2. Um we are in the middle of a pandemic would be one good reason why things are getting done as quickly as we'd like. Hang tight, companies are doing their best with the resources available to them.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: diagnostic report

Posted: 19-May-2020 | 12:50PM · Permalink

FWIW!! As a follow-up. The issue still persists on my end as well. No other issues noted with the Norton 360 product installed on this machine.

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: diagnostic report

Posted: 27-May-2020 | 6:16AM · Permalink

Why is there still no fix for this yet ? Norton is starting to make me doubt their products.

Kudos0

Re: diagnostic report

Posted: 27-May-2020 | 10:34AM · Permalink

Two month on and its still there. Of course the pandemic is putting a hamper on things BUT!! 

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: diagnostic report

Posted: 11-Jun-2020 | 5:56AM · Permalink

Hi,

We have released Norton Security 22.20.4.57 for Windows that contains a fix for this issue. Could you please let us know if this issue still persists? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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