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Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 12:01PM · Edited: 14-Jul-2017 | 4:09PM · 26 Replies ·

When I run Diagnostic Report it states the following:

Laptop has wired Ethernet connectivity, internet is working fine, and Wireless function is disabled with laptop's switch button.

Windows 7 x64 and NS 22.10.0.83

Since Wireless adapter is disabled, NS should recognize this and not trying to test wireless WAN connectivity.

Please revise and fix.

Thank you.

P.S. By the way, users have reported that with latest NS build they cannot ran manual Quick Scans, I tried several manual Quick Scans and it's working fine for me.

Replies

Kudos2 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 12:28PM · Edited: 14-Jul-2017 | 12:30PM · Permalink

Norton team is aware << Norton 22.9/22.10 Diagnostic Report - Networking Connectivity check shows incorrect status even when network status is stable >> and is working on it.
 

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 12:30PM · Edited: 14-Jul-2017 | 12:32PM · Permalink

Hi Bjm_,

I did not see it under "Hot Issues and Hot Fixes" topic but since you say that Norton team is aware, well it's fine.

Edit: Just found the topic...

Cheers,

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 12:53PM · Edited: 14-Jul-2017 | 1:01PM · Permalink

Just checked this issue on my PC and I can confirm the same problem.

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 12:58PM · Permalink

Confirmed on my end as well.

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 3:18PM · Permalink

I opened my Norton home premium & clicked on diagnostic report then a little blue box is there saying network connectivity check -Problem: can't confirm internet connectivity at this time. When I click on fix now it shows my Ethernet is connected  with a red x on wifi connection .So if my desk top is connected to the internet why do I need to connect to my wifi ? I am confused 

Kudos1 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 4:00PM · Permalink

https://community.norton.com/en/forums/bug-introduced-ns-2210-version

Kudos1 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 4:28PM · Permalink

Same thing on Win 10 with NS 22.10
Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 14-Jul-2017 | 8:40PM · Edited: 14-Jul-2017 | 8:55PM · Permalink

I'm getting this issue on both my systems.

One on 22.9, the other on 22.10

Kudos2 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 15-Jul-2017 | 4:36AM · Edited: 15-Jul-2017 | 4:36AM · Permalink

In addition to this issue, Norton also reports that I need to upgrade the CPU in my laptop (CPU is slow). Why beat about the bush? Shouldn't the Diagnostic Report simply suggest that I need to bin my current hardware and buy a new PC from (insert link to Norton/Symantec affiliated, new PC hardware advertiser here)?

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 15-Jul-2017 | 9:42PM · Permalink

Hi @elsewhere

I see a sarcasm font !

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 16-Jul-2017 | 1:35PM · Permalink

My diagnostic report also showed the slow CPU notice. I'm not too worried. This is on a 1 year old laptop with an i5-5200U   2.2GHz CPU. I got that on the first day I ran the diagnostic report after buying the computer. 

Not sure what you have to have to satisfy this report. 

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 16-Jul-2017 | 7:53PM · Permalink

peterweb:

My diagnostic report also showed the slow CPU notice. I'm not too worried. This is on a 1 year old laptop with an i5-5200U   2.2GHz CPU. I got that on the first day I ran the diagnostic report after buying the computer. 

Not sure what you have to have to satisfy this report. 

Peter and elsewhere, I never got that slow CPU notice and I'm on an 8 year old 64 bit desktop with 4gB ram, and the only thing that I've done is put in a SSD ! 

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 12:06AM · Permalink

F 4 E:

Hi @elsewhere

I see a sarcasm font !

Indeed you do!

In all seriousness, it's a defect that appears when running the Diagnostic Report under a Windows Standard User account (non-administrator). I'd suggest that peterweb is using a Standard User account as well so that's why he is seeing the same "CPU is slow" message. If you run the Diagnostic Report under a Windows Administrator account, the "CPU is slow" message will not appear.

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 12:53AM · Permalink

Yep. I'm using an Admin Account. No best practice I know, but there you go !

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 4:52AM · Permalink

elsewhere

Good catch. I ran the diagnostic scan in my Admin account and the slow CPU warning did not show.

Still get the network connectivity warning.

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 5:14AM · Edited: 17-Jul-2017 | 5:15AM · Permalink

I just ran another diagnostic report then scrolled through the results for network connectivity. My report is now accurate in that I am wireless on this laptop and the Ethernet is not connected. Norton CORRECTLY reports the status. Nothing reported regarding the "slow CPU" issue. NSBU 22.10.0.83 Intrusion Prevention Engine version: 8.0.2.7, Definitions Set version: 20170714.001, Intrusion Prevention Engine version: 8.0.2.7 Definitions Set version: 20170714.001

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos1 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 2:12PM · Permalink

Just got NSBU 22.10.0.85 and can verify the network reporting issue still exists. Note time stamp and date.

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos1 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 2:15PM · Permalink

Same here. The problem clearly hasn't been fixed yet.

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 17-Jul-2017 | 2:41PM · Permalink

That's correct; this issue was not resolved in Norton Security 22.10.0.85; our team is working on this issue to have it resolved in a future release. Thanks for your patience.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 25-Jul-2017 | 8:47AM · Edited: 25-Jul-2017 | 8:49AM · Permalink

   I can see from the other posts above about the Network Connectivity Check issue that this problem started around the 14th of July. and now its the 25th of July and it is still an issue.I have been a faithful customer of Norton for the last 7 years but I am starting to lose my faith in Norton.I have more problems now with Norton since I bought a new laptop in February of course with Windows 10 included.I still use my old laptop with Windows 7 which I have had for about 7 years.I have had more issues and problems in the last 5 months with my new laptop then I ever had with my old laptop in the 7 years of using it. I am beginning to think Norton products are not as compatable with Windows 10 as they want their customers to believe they are .My subscription for Norton runs out in October and I think I will be looking for a different virus and internet security product other then Norton.Tired of being patient.

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 25-Jul-2017 | 9:17AM · Edited: 25-Jul-2017 | 9:48AM · Permalink

@surfergirlGG2

Yes, I can sadly agree with you.. over last year I observe that with almost every single new version/build of Norton we have new list of issues to fix.. and then we wait weeks for new build to fix them and the new build brings another new bugs to fix.. and it starts all over again... :(

But as for protection I've been using Norton for a decade now and it never let a single piece of malware for all my machnies like smartphones, tablets, PC, laptops over these years.. and that's the most what matters - security, so I will still stay loyal with Norton, I'm too big fan to give up! ;-)

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 25-Jul-2017 | 9:34AM · Permalink

Did you guys read this post? A Admin has acknowledged the issue exists, having done so a mere 8 days ago, which is hardly sufficient time to correct it. This issue as you are aware is not the only one Norton engineers are chasing lol. Several have already been squashed. Patience and participation are key to assisting the team in getting it right before releasing to the public. Have grand day everyone.

https://community.norton.com/en/comment/7539261#comment-7539261

Cheers

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 27-Jul-2017 | 9:56AM · Permalink

Folks!! The issue with Network Connectivity Check has been corrected as far as my specific Windows 10 laptop on Creators Update. Thanks Team Norton. Please see screenshot below.

Cheers!!!

MS Certified Professional Windows 11 Home 22H2 x 64 build 22621.1702 - Windows 10 Pro x 64 version 22H2 / build 19045.3031 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.4.6 / Opera GX LVL4 (core: 98.0.4759.74) 64 bit-Early Access w/Norton Chrome Extensions
Kudos1 Stats

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 27-Jul-2017 | 10:08AM · Permalink

Yes, I can confirm that on the Polish version of Norton this issue seem to be fixed too! 

Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 28-Aug-2017 | 12:28PM · Permalink

Hi everyone,

Thank you for your patience.

A patch (Norton 22.10.1.10) has been released via LiveUpdate to fix this issue. Run LiveUpdate until all the updates are installed and then check if this patch resolves this issue.

For more information about the product update, See Norton 22.10.1.10 product update is available now

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Diagnostic Report - Network Connectivity Check shows incorrect status

Posted: 28-Aug-2017 | 12:32PM · Permalink

Now I have a message telling me that I have 108 installed programs and it advise me to delete some of them. It happens each time after these scan...

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