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Kudos0

Did not have permission to repair

Whilst I understand this subject has been asked before my problem appears to be different. I run a daily Scheduled Virus Scan and each day it throws up 4x "Error  Did not have permission to repair". I do not know what the errors are or where they are located, or indeed, where to find them. However, if I run a Manual Virus Scan it says I have no problems. If it helps anyone who may be able to guide me on this problem I am currently unable to get my MacBook Pro to shut down via the normal command in the Apple Menu, I have to hold the on/off button down but this may just be a coincidence.

I would be grateful of any guidance on this one.

Richard 

Replies

Kudos0

Re: Did not have permission to repair

Could we please have an answer on this issue. Seems to be an auto disk scan error message that occurs occasionally on login. Nothing in quarintine and Activity log simply shows a problem (error).

P.S. A manual full disk scan shows no problems.

Kudos0

Re: Did not have permission to repair

I'm currently experiencing what you guys are describing.  I'm getting the same warning (Virus "Did not have permission to repair" detected...).

All subsequent auto disk scans and manual scans indicate no problems and no viruses found.  So, what's going on?   If there is indeed a virus which could not be repaired -- why weren't the infected files quarantined (the quarantine box is empty)?  If there is NO virus -- why won't the warning about one being detected go away?

Help! 

Kudos0

Re: Did not have permission to repair

I am also having the same problem. After a scan that tells me there is nothing to report, the wretched 'did not have permission' message is still there. Why has this not been addressed by support? Is anyone still working at Symantec?
Kudos0

Re: Did not have permission to repair

Sorry guys. Norton AntiVirus isn't the product I work on, and the AV developers haven't been able to reproduce this.

First, make sure you have the latest definitions. Open up the Norton AntiVirus application, and make sure the date of your definitions is recent. We post definitions daily, so if it doesn't look recent, you might have a problem with LiveUpdate. Run LiveUpdate manually to get the latest definitions, and see if this problem reproduces.

Second, if you know how to reproduce this problem, please post it here. So far, all we have are people saying that they are getting the problem, but we've never seen the problem in house. It might be a specific type of file that is causing this problem. 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Did not have permission to repair

I posted this in the other thread:

"

Thanks for this information, it was indeed quite useful.

Our QA Engineer Paul was able to reproduce this problem using your instructions, but not consistently. We're not sure what is causing it yet, but we can say with certainty that it is just a false message--it doesn't indicate any kind of problem, since we reproduced it on a "clean" machine that was not infected. It also seems to be isolated to iPods; if anybody can prove us wrong, please tell us what device you were scanning when you got this message.

We'll continue work on reproducing this issue and try to get a fix out for it.

Also, for those of you experiencing this problem, we would like to get a copy of your log file and compare them against the log files we've generated to see if it's the same problem. Please contact me privately via Private Messages on this forum, and I'll give you some instructions that will help us track this down faster."

Thanks,

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Did not have permission to repair

I am getting the error on my MacBook, as I think, are other folks. I am running OS X.

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